Oracle® Enterprise Manager Concepts 10g Release (10.2.0.3) B31949-02 July 2007 Oracle Enterprise Manager Concepts, 10g Release (10.2.0.3) B31949-02 Copyright © 2007, Oracle All rights reserved The Programs (which include both the software and documentation) contain proprietary information; they are provided under a license agreement containing restrictions on use and disclosure and are also protected by copyright, patent, and other intellectual and industrial property laws Reverse engineering, disassembly, or decompilation of the Programs, except to the extent required to obtain interoperability with other independently created software or as specified by law, is prohibited The information contained in this document is subject to change without notice If you find any problems in the documentation, please report them to us in writing This document is not warranted to be error-free Except as may be expressly permitted in your license agreement for these Programs, no part of these 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Parkway, Redwood City, CA 94065 The Programs are not intended for use in any nuclear, aviation, mass transit, medical, or other inherently dangerous applications It shall be the licensee's responsibility to take all appropriate fail-safe, backup, redundancy and other measures to ensure the safe use of such applications if the Programs are used for such purposes, and we disclaim liability for any damages caused by such use of the Programs Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates Other names may be trademarks of their respective owners The Programs may provide links to Web sites and access to content, products, and services from third parties Oracle is not responsible for the availability of, or any content provided on, third-party Web sites You bear all risks associated with the use of such content If you choose to purchase any products or services from a third party, the relationship is directly between you and the third party Oracle is not responsible for: (a) the quality of third-party products or services; or (b) fulfilling any of the terms of the agreement with the third party, including delivery of products or services and warranty obligations related to purchased products or services Oracle is not responsible for any loss or damage of any sort that you may incur from dealing with any third party Contents Preface xiii Audience Documentation Accessibility Structure Related Documents Updated Terminology Conventions xiii xiii xiv xv xv xvi What’s New in Enterprise Manager 10.2 xvii Part I General Grid Control Features Introduction Quality of Service: Bridging the Business with IT Infrastructure 1-1 Extended Application Server Management 1-1 Lowering Management Costs Through the Grid 1-2 Knowing What You Have and What You Are Running 1-3 Certified Configurations: Bringing Harmony to an Ever-Changing Data Center 1-3 Error-Free Automated Provisioning: Linux, Oracle RAC, Certified Images, Patches, Upgrades 1-3 Patch Management 1-4 Management for the Complete Oracle Grid Environment 1-5 Extensions and Management Plug-ins 1-6 Oracle Integrated Management Partnerships 1-6 Conclusion 1-7 Setting Up Enterprise Manager Grid Control Setup Roles Administrators Super Administrator Account Administrator Account Notification Methods Patching Setup Blackouts 2-1 2-2 2-2 2-3 2-3 2-3 2-3 2-4 iii Registration Passwords Management Pack Access Monitoring Templates Corrective Action Library Management Plug-ins Client System Analyzer in Grid Control Grid Control Preferences General Preferred Credentials Notification Notification Rules Notification Schedule Target Subtabs 2-4 2-4 2-4 2-5 2-5 2-5 2-5 2-6 2-6 2-6 2-6 2-6 2-7 Licensable Management Options Oracle Management Packs 3-1 Oracle Database Management Packs 3-2 Oracle Diagnostics Pack 3-2 Oracle Tuning Pack 3-3 Oracle Configuration Management Pack for Database 3-3 Oracle Change Management Pack 3-4 Oracle Application Server Management Packs 3-4 Oracle Diagnostics Pack for Application Server 3-4 Oracle Configuration Management Pack for Application Server 3-5 Oracle Management Pack for Identity Management 3-5 Oracle SOA Management Pack 3-6 Oracle Standalone Management Packs 3-7 Oracle Configuration Management Pack for Non-Oracle Systems 3-7 Oracle Provisioning Packs 3-7 Oracle Service Level Management Pack 3-8 Application Management Packs 3-8 Oracle Application Management Pack for PeopleSoft Enterprise 3-9 Oracle Application Management Pack for Siebel 3-9 Oracle Application Management Pack for Oracle E-Business Suite 3-10 Oracle Linux Management Pack 3-10 Oracle Management Plug-ins 3-10 Oracle Management Connectors 3-12 System Monitoring Systems Monitoring: Breadth and Depth Monitoring Basics Out-of-Box Monitoring Metric Thresholds Metric Snapshots Metric Baselines Alerts Notifications iv 4-1 4-2 4-2 4-3 4-3 4-4 4-5 4-5 Customizing Notifications Corrective Actions Blackouts Monitoring Templates User-Defined Metrics Accessing Monitoring Information Group Management Introduction to Groups Managing Groups Group Home Page Group Charts Page Group Administration Page Group Members Page System Dashboard Out-of-Box Reports Redundancy Groups 4-5 4-6 4-6 4-7 4-7 4-8 5-1 5-2 5-2 5-4 5-4 5-5 5-5 5-6 5-7 Managing Deployments Deployments Overview 6-1 Hardware and Software Configurations 6-1 Collected Configurations 6-2 Viewing Configurations 6-3 Comparing Configurations 6-4 The Enterprise Configuration 6-5 Viewing the Enterprise Configuration 6-5 Searching the Enterprise Configuration 6-5 Client Configurations 6-6 Client System Analyzer in Grid Control 6-7 Client System Analyzer Deployed Independently 6-7 Accessing Configuration Pages in Grid Control 6-7 Patching 6-8 Accessing Patching Pages in Grid Control 6-8 Patching Oracle Software 6-9 Linux Host Patching 6-10 Managing Critical Patch Advisories 6-11 Applying Critical Patches in Offline Mode 6-11 Accessing Critical Patch Advisories Pages in Grid Control 6-12 Cloning 6-12 Accessing Cloning Pages in Grid Control 6-12 Cloning Oracle Homes 6-12 Cloning Databases 6-13 Cloning Oracle Real Application Clusters 6-13 Out-of-Box Clonable Oracle Homes 6-14 Downloading Clone Support Files 6-14 Provisioning 6-14 v Service Level Management feature, 12-4 Service Level Management Pack, 3-8 service test, 12-2 Service Topology page, picture of, 12-8 service types Aggregate Service, 12-2 Generic Service, 12-2 Web Application, 12-2 service, definition of, 12-1 service-level agreements, 12-1 reports, 10-7 services, 12-2 alerts, 12-9 Analyze feature, 12-11 availability of, 12-2 baselines, 12-9 Beacons, 12-2 business metrics, 12-3 cluster-managed database services, 13-25 Collaboration Suite, 15-1 configuring for Collaboration Suite, 15-2 creating for Application Server, 14-14 dashboard, 12-6 Collaboration Suite, 15-2 dashboard, picture of, 1-2 diagnosing problems, 12-12 diagnosing Web application problems, 12-12 End-User Performance Monitoring feature, 12-11 failure and Root Cause Analysis, 12-12 forms and, 12-11 forms transactions, 12-11 Interactive Transaction Tracing, 12-12 introduction, 12-1 key Beacons, 12-3 key components, 12-3 key tests, 12-3 monitoring, 12-6 monitoring for Collaboration Suite, 15-3, 16-7 Monitoring Templates feature, 12-4 monitoring templates for, 12-4 monitoring Web applications, Web application services, monitoring, 12-10 notifications, 12-9 performance and usage, 12-3 performance definition, 12-2 performance metrics, 12-3 performance of in charts, 12-10 reports for, 12-9 Root Cause Analysis, 12-12 Root Cause Analysis tool, 12-2 service level agreements, 12-1 service level definition, 12-2 Service Level Management feature, 12-4 service test, 12-2 service test-based availability, 12-3 Service Topology page, 12-8 setting service-level rules, 12-4 system-based availability, 12-3 topology for Collaboration Suite, 15-2 Topology Viewer, 12-5 transactions and, 12-10 usage definition, 12-2 usage metrics, 12-3 Web Application Management feature, 12-10 Services Dashboard, 12-6 session details, viewing, 13-7 setting metric threshold values, 4-3 service-level rules, 12-4 setting up administrators, 2-2 blackouts, 2-4 corrective action library, 2-5 Enterprise Manager, 2-1 Grid Control, 2-1 management pack access, 2-4 Management Plug-ins, 2-5 monitoring templates, 2-4 notification methods, 2-3 notification rules, 2-6 notification schedule, 2-6 patching, 2-3 preferred credentials, 2-6 registration passwords, 2-4 roles, 2-2 target subtabs, 2-7 shared agent patching, 6-9 Shared Global Area (SGA), for slow or systems, 13-13 sharing reports, 7-6 slow performance, Interactive Transaction Tracing and, 12-12 snapshots of metrics, 4-3 SNMP traps, 2-3 sending notifications, 2-6 SOAP tests for partner links, 14-15 software configurations collecting information, 6-1 working with, 13-22 software library provisioning, 6-15 software patching, 6-9 SQL details, viewing, 13-6 historical, 13-10 queries, using EM2Go for, 11-3 user-defined metrics, 4-8 SQL Access Advisor, Tuning Pack and, 3-3 SQL Details page, picture of, 13-7 SQL Tuning Advisor, Tuning Pack and, 3-3 stage and apply, for patches, 6-9 standalone database patching, 6-9 standby databases, Data Guard and, 13-20 storage devices, 17-13 objects, managing, 13-14 resource tracking, 17-8 super administrator account, 2-3 support of third-party components, 4-1 SYSMAN Index-11 super administrator account, 2-3 System Dashboard, picture of, 5-6 System Home page, picture of, 12-6 System Monitoring Dashboard, 14-12 System Monitoring Dashboard, picture of, 14-12 System Topology page, picture of, 12-7 system-based availability, 12-3 systems Collaboration Suite, 15-4 creating, 12-4, 12-5 definition of, 12-4 managing, 12-4 monitoring, 4-1, 12-5 privileges, 13-17 privileges for administrators, 2-2 System Topology page, 12-7 topologies, viewing and creating, 12-5 SYSUSER operations, 13-17 T tablespaces, transporting, 13-21 target definition of, 4-2 privileges for administrators, 2-2 subtabs, setting up, 2-7 Target Type Default Collections file, 10-2 Target Type Metadata file, 10-2 templates, policies and, 8-4 third-party application servers, support for, 17-11 components, support of, 4-1 plug-ins, support for, 17-12 third-party management, 17-11 BIG-IP load balancer switches, 17-13 EMC SMARTS, 1-6 HP OpenView Operations, 1-6 Micromuse, 1-6 Network Appliance Filer, 17-13 thresholds adaptive, 4-4 adaptive alert, 4-4 alerts and, 4-5 definition of, 4-3 for metrics, 4-3 Tool Center, 2-5 Top Activity page, picture of, 13-8 top activity, viewing, 13-8 Top Consumers Top Modules page, picture of, 13-10 top consumers, databases, 13-9 Top J2EE Applications, 14-10 topology Application Server, 14-11 database, 13-11 service, 12-8 system, 12-7 Topology for SQL Details Plan, picture of, 13-12 Topology Viewer Application server, 14-11 database, 13-11 Index-12 definition of, 12-5 Root Cause Analysis information, service, 12-8 system, 12-7 tracking statistics, for databases, 13-15 storage resource allocation, 17-8 transaction tracing diagnostics, 3-4 transporting tablespaces, 13-21 types of accounts, 2-2 12-12 U undoing patching, 6-11 usage metrics, services and, 12-3 user-defined metrics, 4-7 metrics, creating, 4-8 searches, enterprise configuration, 6-6 V viewing enterprise configuration, 6-5 members, Application Server, 14-8 reports, 7-6 session details, 13-7 SQL details, 13-6 top activity, 13-8 views, database objects and, 13-16 Voting Disk, 13-26 W wait classes, databases, 13-5 Warning Alert Metric Details page, picture of, 4-11 Warning Alerts page, picture of, 4-10 Web Application Management feature, services and, 12-10 Web Application service type, 12-2 Workload Repository, database performance and, 13-15 X XML database features, 13-17 .. .Oracle Enterprise Manager Concepts, 10g Release (10.2.0.3) B31949-02 Copyright © 2007, Oracle All rights reserved The Programs (which include... Management Options Oracle Management Packs 3-1 Oracle Database Management Packs 3-2 Oracle Diagnostics Pack 3-2 Oracle Tuning Pack 3-3 Oracle Configuration... Pack for PeopleSoft Enterprise 3-9 Oracle Application Management Pack for Siebel 3-9 Oracle Application Management Pack for Oracle E-Business Suite 3-10 Oracle Linux Management