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DOANH KINH DOANH TP Hồ hí inh, năm 2015 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com DOANH KINH DOANH : TP Hồ Chí Minh, ăm LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com T Q TP T – 2015 T OÀN ÙNG ŨNG LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com MỤC LỤC Ụ Ụ Ụ Ụ G 5 2.2.1.1 Thuy t nhu cầu cấp bậc Abraham Maslow (1943) 2.2.1.2 Thuy â ố Frederick Herzberg (1959) .6 2.2.1.3 Học thuy đạt mục iê v ạo động lực vi c Edwind (1960s) v i vi ự đ c i i â viê ối v â viê ối ả ự câ iê c iê c i ac vi ự đ c c i c c c đâ 11 13 13 ấ 13 vi c v c ộc ố 13 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com ực o ự a ự o i c vi c 14 c vi c 14 o .15 vi c .16 ựđ 16 ựđ vi c 17 c i â ọc 17 iê c đ ấ 17 19 3.1 Gi i thi u 19 3.2 Thi t k n u 19 iê c ộ 19 iê c c í Q c 20 iê c u 21 X 22 a đo câ a đo c a đo i 25 a đo i o 26 a đo ng 23 ng 24 vi c 27 28 ả â íc ả â íc â íc ự â íc i ố â ac ố a o o a a 29 30 i ac c i iê c đ o iê c 33 ộ 35 37 38 T 39 T 41 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com 42 G 42 P 42 ố ê ả 42 ố ê ầ ấ 43 44 i đ i a â íc â â íc â íc â íc ự đo ố o ố a ha) 45 47 â ac a ố i ac c i đ cấ o o i c í ao ac o c a iê c 49 a i 51 a io o 59 65 T 66 67 T 67 ối v i ố ự i ối v i ố ự i ối v i ốc o o o c c o vi c 68 vi c 69 c vi c 69 70 G 70 Ụ ỤC P P P P P P LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Ụ AMOS Analysis of Moment Structure AGFI Adjusted Goodness of Fit Index CFA Confirmatory Factor Analysis CFI Comparative Fit Index CMIN Chi-square CR Composite Reability Df Degree of freedom EFA Exploratory Factor Analysis GFI Goodness of Fit Index KMO Kaiser – Mayer – Olkin RMSEA Root Mean Error of Aprroximation Sig Observed significance level SPSS Statistical Package for Social P P P O G P Sciences TLI Tucker Lewis Index VIF Variance Inflation Factor CANBANG Balance CANGTHANG Tension HAILONG Satisfaction LOIKEO Pull NGHIVIEC Turnover intention T LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Ụ T 11 22 T 23 T 24 T 24 T 25 T 26 T 27 T 29 T 33 34 36 37 39 T 42 T 43 S 44 45 46 T 49 50 53 59 S 61 S 64 T 64 T 66 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Ụ -N T N - N – TR -N nh c a Ajzen, Icek (1994) 10 18 -N N T N T -N –N 21 52 –N –N T 58 S 60 S X 62 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Nghi T N N N N N SPSS OS S T S X1 (1) (2) (3) (4) LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Model Fit Summary CMIN Model NPAR CMIN DF P CMIN/DF 48 203.538 123 000 1.655 171 000 18 3947.072 153 000 25.798 Default model Saturated model Independence model RMR, GFI Model RMR GFI AGFI PGFI Default model 047 933 907 671 Saturated model 000 1.000 Independence model 368 317 237 284 Baseline Comparisons Model Default model Saturated model Independence model NFI RFI IFI TLI Delta1 rho1 Delta2 rho2 948 936 979 974 1.000 000 1.000 000 000 CFI 979 1.000 000 000 Parsimony-Adjusted Measures Model PRATIO PNFI PCFI Default model 804 762 787 Saturated model 000 000 000 1.000 000 000 Independence model LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com NCP Model NCP LO 90 HI 90 80.538 45.228 123.746 000 000 000 3794.072 3592.973 4002.458 Default model Saturated model Independence model FMIN Model FMIN F0 LO 90 HI 90 Default model 650 257 144 395 Saturated model 000 000 000 000 12.610 12.122 11.479 12.787 RMSEA LO 90 HI 90 PCLOSE Default model 046 034 057 727 Independence model 281 274 289 000 Independence model RMSEA Model AIC Model AIC BCC BIC CAIC Default model 299.538 305.742 479.509 527.509 Saturated model 342.000 364.102 983.146 1154.146 3983.072 3985.398 4050.561 4068.561 Independence model ECVI Model Default model Saturated model Independence model ECVI LO 90 HI 90 MECVI 957 844 1.095 977 1.093 1.093 1.093 1.163 12.725 12.083 13.391 12.733 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com HOELTER Model HOELTER HOELTER 05 01 231 250 15 16 Default model Independence model Modification Indices (Group number - Default model) Covariances: (Group number - Default model) M.I Par Change e14 < > Hailong 4.926 -.067 e13 < > Cangthang 6.560 106 e13 < > Hailong 8.572 086 e10 < > Canbang 8.096 -.070 e9 < > e17 6.586 -.063 e8 < > e14 4.087 -.059 e7 < > Cangthang 8.195 -.060 e7 < > Hailong 4.697 -.032 e7 < > e18 5.802 -.053 e6 < > e14 4.638 070 e5 < > Nghiviec 4.107 -.064 e4 < > e9 5.282 -.038 e4 < > e6 10.130 046 5.049 054 e3 < > e12 12.039 049 e3 < > e11 4.348 -.028 e2 < > e17 4.339 040 e2 < > e8 5.095 027 e2 < > e6 5.498 -.032 e1 < > e9 4.199 046 e3 < > Nghiviec LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com a P í í SEM ( ) M6 hinh SEM ban dau 1.655 chi-square/df 046 rmsea 979 cfi 933 gfi 907 agfi 000 p 123 df -.09 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Model Fit Summary CMIN Model NPAR CMIN DF P CMIN/DF 48 203.538 123 000 1.655 171 000 18 3947.072 153 000 25.798 Default model Saturated model Independence model RMR, GFI Model RMR GFI AGFI PGFI Default model 047 933 907 671 Saturated model 000 1.000 Independence model 368 317 237 284 Baseline Comparisons Model Default model Saturated model Independence model NFI RFI IFI TLI Delta1 rho1 Delta2 rho2 948 936 979 974 1.000 000 1.000 000 000 CFI 979 1.000 000 000 Parsimony-Adjusted Measures Model PRATIO PNFI PCFI Default model 804 762 787 Saturated model 000 000 000 1.000 000 000 Independence model LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com NCP Model Default model NCP LO 90 HI 90 80.538 45.228 123.746 000 000 000 3794.072 3592.973 4002.458 Saturated model Independence model FMIN Model FMIN F0 LO 90 HI 90 Default model 650 257 144 395 Saturated model 000 000 000 000 12.610 12.122 11.479 12.787 RMSEA LO 90 HI 90 PCLOSE Default model 046 034 057 727 Independence model 281 274 289 000 Independence model RMSEA Model AIC Model AIC BCC BIC CAIC Default model 299.538 305.742 479.509 527.509 Saturated model 342.000 364.102 983.146 1154.146 3983.072 3985.398 4050.561 4068.561 ECVI LO 90 HI 90 MECVI 957 844 1.095 977 1.093 1.093 1.093 1.163 12.725 12.083 13.391 12.733 Independence model ECVI Model Default model Saturated model Independence model LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Regression Weights: (Group number - Default model) Estimate Nghiviec < - Hailong Nghiviec S.E C.R P Label -1.037 129 -8.066 *** par_22 < - Loikeo 276 062 4.465 *** par_23 Nghiviec < - Cangthang 192 096 1.999 046 par_24 Nghiviec < - Canbang 003 108 hailong5 < - Hailong 1.000 hailong4 < - Hailong 1.192 081 14.758 *** par_1 hailong3 < - Hailong 1.241 095 13.053 *** par_2 hailong2 < - Hailong 1.400 106 13.196 *** par_3 hailong1 < - Hailong 1.202 100 11.987 *** par_4 loikeo4 < - Loikeo 1.000 loikeo3 < - Loikeo 1.034 041 25.010 *** par_5 loikeo2 < - Loikeo 1.009 038 26.463 *** par_6 loikeo1 < - Loikeo 865 042 20.753 *** par_7 nghiviec3 < - Nghiviec 1.000 nghiviec2 < - Nghiviec 929 032 28.858 *** par_8 nghiviec1 < - Nghiviec 903 033 27.171 *** par_9 canbang3 < - Canbang 1.000 canbang2 < - Canbang 1.071 188 5.710 *** par_10 canbang1 < - Canbang 1.685 335 5.033 *** par_11 cangthang2 < - Cangthang 1.346 134 10.078 *** par_12 cangthang1 < - Cangthang 1.122 111 10.153 *** par_13 cangthang4 < - Cangthang 1.000 029 977 par_25 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com b P S M6 hlnh SEM sau dieu chinh 1.694 chi-square/df 047 rmsea 984 cfi 946 gfi 921 agfi 000 p 82 df -.09 28 -.11 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Model Fit Summary CMIN Model NPAR CMIN DF P CMIN/DF 38 138.945 82 000 1.694 120 000 15 3772.053 105 000 35.924 Default model Saturated model Independence model RMR, GFI Model RMR GFI AGFI PGFI Default model 032 946 921 646 Saturated model 000 1.000 Independence model 428 285 183 250 Baseline Comparisons Model Default model Saturated model Independence model NFI RFI IFI TLI Delta1 rho1 Delta2 rho2 963 953 985 980 1.000 000 1.000 000 000 CFI 984 1.000 000 000 Parsimony-Adjusted Measures Model PRATIO PNFI PCFI Default model 781 752 769 Saturated model 000 000 000 1.000 000 000 Independence model LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com NCP Model Default model NCP LO 90 HI 90 56.945 28.264 93.506 000 000 000 3667.053 3469.989 3871.404 Saturated model Independence model FMIN Model FMIN F0 LO 90 HI 90 Default model 444 182 090 299 Saturated model 000 000 000 000 12.051 11.716 11.086 12.369 RMSEA LO 90 HI 90 PCLOSE Default model 047 033 060 623 Independence model 334 325 343 000 Independence model RMSEA Model AIC Model AIC BCC BIC CAIC Default model 214.945 219.039 357.422 395.422 Saturated model 240.000 252.929 689.927 809.927 3802.053 3803.670 3858.294 3873.294 Independence model ECVI Model ECVI LO 90 HI 90 MECVI Default model 687 595 804 700 Saturated model 767 767 767 808 12.147 11.518 12.800 12.152 Independence model LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com HOELTER Model HOELTER HOELTER 05 01 235 259 11 12 Default model Independence model Regression Weights: (Group number - Default model) Estimate Nghiviec < - Hailong Nghiviec S.E C.R P Label -1.037 128 -8.076 *** par_17 < - Loikeo 276 062 4.467 *** par_18 Nghiviec < - Cangthang 192 096 2.001 045 par_19 hailong5 < - Hailong 1.000 hailong4 < - Hailong 1.193 081 14.755 *** par_1 hailong3 < - Hailong 1.241 095 13.048 *** par_2 hailong2 < - Hailong 1.400 106 13.192 *** par_3 hailong1 < - Hailong 1.202 100 11.979 *** par_4 loikeo4 < - Loikeo 1.000 loikeo3 < - Loikeo 1.034 041 25.013 *** par_5 loikeo2 < - Loikeo 1.009 038 26.461 *** par_6 loikeo1 < - Loikeo 865 042 20.759 *** par_7 nghiviec3 < - Nghiviec 1.000 nghiviec2 < - Nghiviec 929 032 28.858 *** par_8 nghiviec1 < - Nghiviec 903 033 27.171 *** par_9 cangthang2 < - Cangthang 1.347 134 10.071 *** par_10 cangthang1 < - Cangthang 1.123 111 10.149 *** par_11 cangthang4 < - Cangthang 1.000 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Squared Multiple Correlations: (Group number - Default model) Estimate Nghiviec 461 cangthang4 404 cangthang1 577 cangthang2 716 nghiviec1 836 nghiviec2 876 nghiviec3 848 loikeo1 712 loikeo2 851 loikeo3 835 loikeo4 808 hailong1 621 hailong2 807 hailong3 780 hailong4 724 hailong5 424 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Descriptive Statistics Minimu Maximu N m m Std Mean Deviation CB1 314 1.00 5.00 3.1911 1.37357 CB2 314 1.00 5.00 3.2102 1.20718 CB3 314 1.00 5.00 3.3854 1.16440 CB4 314 1.00 5.00 2.9745 1.08401 CT1 314 1.00 5.00 3.2994 96894 CT2 314 1.00 5.00 2.9713 1.04338 CT3 314 1.00 5.00 2.8726 1.12892 CT4 314 1.00 5.00 3.1815 1.03092 HL1 314 1.00 5.00 3.5414 91833 HL2 314 1.00 5.00 3.4618 93911 HL3 314 1.00 5.00 3.4650 84618 HL4 314 1.00 5.00 3.2930 84416 HL5 314 1.00 5.00 3.1879 92518 LK1 314 1.00 5.00 2.5446 99178 LK2 314 1.00 5.00 2.5764 1.05846 LK3 314 1.00 5.00 2.6688 1.09538 LK4 314 1.00 5.00 2.6752 1.07672 Valid N (listwise) 314 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Gioitinh Cumulative Frequency Valid Percent Valid Percent Percent Nam 182 58.0 58.0 58.0 N 132 42.0 42.0 100.0 Total 314 100.0 100.0 Trinhdo Frequenc y Valid P T Total Percent Valid Cumulative Percent Percent 86 27.4 27.4 27.4 141 44.9 44.9 72.3 87 27.7 27.7 100.0 314 100.0 100.0 Dotuoi Frequenc y Valid T T Total Percent Valid Cumulative Percent Percent 77 24.5 24.5 24.5 209 66.6 66.6 91.1 28 8.9 8.9 100.0 314 100.0 100.0 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Thamnien Frequenc y Valid T T Total Percent Valid Cumulative Percent Percent 106 33.8 33.8 33.8 134 42.7 42.7 76.4 74 23.6 23.6 100.0 314 100.0 100.0 Bophan Frequenc y Valid Total Percent Valid Cumulative Percent Percent 92 29.3 29.3 29.3 222 70.7 70.7 100.0 314 100.0 100.0 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com .. .DOANH KINH DOANH : TP Hồ Chí Minh, ăm LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com T Q TP... C : 1.1 L T d ng cho N kinh doanh ph n, av n c N t ch c y bi n N ng – T W Theo c hi n kh qu ch i ng gi ÁT % Vi t Nam) Kh Á ng cho bi t h c g n k t cao v % i i s d ng lao i m t v i vi c gi LUAN... lực i nh m i cs d Locke cho r n th c hi ng t i m t ct in A n g c ch y u c ng l n ph c n ph ng l c lao th tm ng l cc ut n thu nb N n Quan h c v n d ng Y ng l nhi T gi g m 10 y u t y ut ng l c bao