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UNIVERSITY OF ECONOMICS FINANCE HUMAN RESOURCES MANAGEMENT MTG111OE A24E HUMAN RESOURCES MANAGEMENT AT THE COFFEE HOUSE LECTURER MRS DANG THU HUONG SEMESTER IIA (2021 2022) TEAM 7 MEMB. VN Coffee Tea Service Trading corporation (The Coffee House) started in 2014 with the 1st store in Cao Thang and had a total of over 100 stores across Viet Nam (as of 82018, including The Coffee House and Ten Ren). In 42022, we have 154 stores all over Vietnam. We are opening 1 2 stores every week and plan to keep this outrageous growth rate for a few more years. We strike to make the difference in Vietnam in terms of product excellence and service quality. Currently, we have over 3000 teammates serving 20,000 visitors per day with our core purpose and reason for being is to deliver happiness to people. It stands for “connecting with other people”. We believe happiness is in the hands of everyone, by the same way we could.
UNIVERSITY OF ECONOMICS & FINANCE HUMAN RESOURCES MANAGEMENT MTG111OE.A24E ************* HUMAN RESOURCES MANAGEMENT AT THE COFFEE HOUSE LECTURER: MRS DANG THU HUONG SEMESTER: IIA (2021-2022) TEAM: MEMBERS: VU HUY HOANG VU NGOC KIM ANH LE KIM HOANG NGUYEN HOANG DUC PHAM NGUYEN ANH QUAN Table of Contents Over view of VN Coffee Tea Service Trading corporation 1.1 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.1.6 1.1.7 About The Coffee House .1 History of The Coffee House Vision Mission Core value Revenue Culture Human Resources Statistics of The Coffee House 10 2.1 HR Statistics .10 2.2 Human resource characteristics .10 2.2.1 2.2.2 2.2.3 2.3 Formation and development About employee’s age .10 About personality 10 About sex 10 Human resources needs 10 Human resources policies 11 3.1 3.1.1 3.1.2 3.1.3 3.1.4 3.1.5 3.1.6 3.2 3.2.1 3.2.2 Work rules 11 Work hours 11 Day off 11 Off sick .12 Tet holiday 12 Regulations on the use of phone 12 Listen and accept customer complaints 12 Benefits .13 Direct reward 13 Indirect reward 14 Job analysis 14 4.1 4.1.1 4.1.2 4.2 5.1.1 5.1.2 5.2 Working parttime at The Coffee House 17 Factors affecting the human resources of The Coffee House 18 External HR environment 18 The Cofffee House environment 19 Method of balancing human resources 20 Recruitment process: 21 6.1 Recruitment procedure 21 6.2 Recruitment notification process 21 6.3 Recruitment process for candidates 21 6.3.1 6.3.2 6.4 6.4.1 6.4.2 6.4.3 6.4.4 6.4.5 6.4.6 Executive Board 14 Personnel structure 16 Human resources planning 18 5.1 Organization chart of The Coffee House 14 For office block 21 For store block 21 Recruitment process within the company 22 Proposing recruitment needs 23 Identifying and synthesizing recruitment needs: 23 Make a recruitment plan: 24 Recruitment implementation: 24 New employees’ approval: .25 Candidates resources: .25 Selection process 26 7.1 Review candidates’ profiles 26 7.2 First interview 27 7.3 Second interview .27 7.4 Employee’s verification 28 7.5 Approval process 28 New Employee Orientation program: 29 Training activities 30 9.1 Part-time 30 9.2 Make up 31 9.3 10 Cashier 31 Employee performance evaluation 32 10.1 Working time assessment system .32 10.2 Working performance assessment system .33 11 Performance management process 40 11.1 Process and Evaluation criteria SMART, KPI 40 11.1.1 11.1.2 12 Process 40 Evaluation criteria: 41 TOTAL REWARDS: 45 13 Evaluation .48 Over view of VN Coffee Tea Service Trading corporation 2.1 Formation and development 2.1.1 About The Coffee House VN Coffee Tea Service Trading corporation (The Coffee House) started in 2014 with the 1st store in Cao Thang and had a total of over 100 stores across Viet Nam (as of 8/2018, including The Coffee House and Ten Ren) In 4/2022, we have 154 stores all over Vietnam We are opening - stores every week and plan to keep this outrageous growth rate for a few more years We strike to make the difference in Vietnam in terms of product excellence and service quality Currently, we have over 3000 teammates serving 20,000 visitors per day with our core purpose and reason for being is to deliver happiness to people It stands for “connecting with other people” We believe happiness is in the hands of everyone, by the same way we could Full name: VN Coffee Tea Service Trading corporation Head Office: 195/10E Dien Bien Phu, Ward 15, Binh Thanh District, Ho Chi Minh, Vietnam Hotline: 1800 6936 Industries: Food & Beverage Services Slogan: “Customer-Centric" 2.1.2 History of The Coffee House Vietnam Coffee Tea Service AND Trading Corporation was founded by Mr Nguyen Hai Ninh who held the CEO position in the early years Mr Ninh, born in 1987, was once known as the co-founder of the Urban Station chain, which created the coffee trend among young people Mr Nguyen Hai Ninh In 2014, Mr Ninh established The Coffee House chain with the first stores In 2018, The Coffee House has recently replaced its CEO Mr Mai Hoang Phuong who is co-founder of Seedcom and The Coffee House will take over the position of CEO of The Coffee House Mr Mai Hoang Phuong 2014: LAUNCHING THE FIRST STORE at 86-88 Cao Thang After years, The Coffee House has more than 60 stores in Ho Chi Minh City 2015: The Coffee House is available in Hanoi Up to now, The Coffee House has 14 stores in the central areas of Hanoi capital 2016: In June 2016, The Coffee House launched its own mobile app After more than years, The Coffee House application has now been downloaded more than 100,000 times and received positive feedback from users ... Vietnam, The Coffee House officially surpassed the threshold of 100 stores, with the desire "Everybody has The Coffee House near home" 2.1.3 Vision ? ?Coffee brings people closer” The Coffee House. .. Seedcom and The Coffee House will take over the position of CEO of The Coffee House Mr Mai Hoang Phuong 2014: LAUNCHING THE FIRST STORE at 86-88 Cao Thang After years, The Coffee House has more... 5.2 Working parttime at The Coffee House 17 Factors affecting the human resources of The Coffee House 18 External HR environment 18 The Cofffee House environment