Contents
CHAPTER 4: SUPPORTING INFORMATION 45
LIST OF REFERENCE 61
CHAPTER 1: PROBLEM IDENTIFICATION
1.1 Company Background
1.2 Problem symptoms
1.3 Analyze the existence of the problem Definition of Job Satisfaction
Outcomes of Job Satisfaction
Analyze the existence of the problem
1.4 Analyze the importance of the problem
1.5 List of the potential causes of the problem
Positive relationship between employees and managers
Positive relationship between employees and managers
Compensation and benefits
Career development
Management/Supervision
Job content
Cause and Effect map of low level of Job Satisfaction
CHAPTER 2: ALTERNATIVE SOLUTIONS
2.1 Analyse main causes
Relationship between managers and employees
Compensation and benefits
Career development
2.2 Alternative solutions
Solution 1: Develop positive relationships between employees and managers
Solution 2: Improve compensation and benefits for employees
Solution 3: Develop career opportunities for employees
CHAPTER 3: SELECTED SOLUTION AND CHANGE PLAN DESIGN
3.1 Selected the suitable solution
Table 6: The Comparison among these solutions based on four criteria
3.2 Implementation plan
Suitability
Feasibility
Flexibility
Programs
Limitation and Recommendation
Conclusion
CHAPTER 4: SUPPORTING INFORMATION
1. Saleman Mr Dung
2. Saleman Mr Manh Tien
3. Customer Relation Ms Huyen Phuong
4. Remittance Specialist Ms Bao Tam
5. Teller Ms Nguyen
6. Saleman Mr Phi Tuan
7. Middle manager Ms Ngoc Chau
8. Teller Ms Hien
9. Manager Mr Quoc
10. Senior Mr Long
11. Consultant Ms Ngan
12. Foreign employee Ms Thanh
B. The result of question in the focus group to justify the main causes:
Interview in focus group:
APPENDIX 2 QUESTIONNAIRE
A.G General Information:
B. For the questions that follow and used the following scale which are stated below:
LIST OF REFERENCE