Session 1 - Susan Wyche, User - Human-centered Technology Design

Human-Centered Design and Information Communication Technology for Development (ICTD) Susan P Wyche, PhD Assistant Professor Michigan State University Human-Centered Design Stanford d.school Design Process Key Elements Start with people — human centered Multidisciplinary — many perspectives Iterative — learn through trial and error Stanford d.school Design Process Key Elements Start with people — human centered Multidisciplinary — many perspectives Iterative — learn through trial and error Stanford d.school Design Process Overview Introductions Human-Centered Design Process Mobile Phone Use in Rural Kenya Improve Design Motivate other Innovative Interventions Summary Battery Problems • Stolen/replaced at charging kiosk • Secondhand phones • Poor quality chargers We switch off at night to save the battery, as we sleep So, that is really is affecting us, we would wish to be connected “Red and Green Button Use” Phones are good and they help a lot, but the common challenges people normally have are because of level of education Sometimes you have a program and you don’t even understand, you don’t know how to use it It has been computerized and most of us have never used a computer Stanford d.school Design Process Summary Human-Centered Design Process Developing Empathy Mobile Phone Use in Rural Kenya Improve design and to motivate other innovative and creative technological interventions Acknowledgements/ Funding Grants from the NSF/CRA’s CI Fellows Program supported this research Thank you to Professor Laura Murphy at Tulane University Thank you! Susan Wyche spwyche@msu.edu ... Overview Introductions Human-Centered Design Process Mobile Phone Use in Rural Kenya Improve Design Motivate other Innovative Interventions Summary M-Development Stanford d.school Design Process To... never used a computer Stanford d.school Design Process Summary Human-Centered Design Process Developing Empathy Mobile Phone Use in Rural Kenya Improve design and to motivate other innovative... Human-Centered Design Stanford d.school Design Process Key Elements Start with people — human centered Multidisciplinary