ELEMENTARY In Company in action: Video scripts A1 Hannah: Hello? … Hello? Excuse me … excuse me Henry: Oh! Can I help you? Hannah: Hi, sorry to bother you I’m Hannah Henry: Hannah: Henry: Hannah: Henry: Hannah: Henry: Hannah: Henry: Hannah: Henry: Hannah: Henry: Hannah: Henry: Hannah: Henry: Hannah: Henry: Hannah Katima I start today I’m the new Customer Relations Manager Oh, right! I see Today? Hello, Hannah I’m Henry Nice to meet you Nice to meet you too I’m really sorry but nobody else is here at the moment Oh, really? Bob Summers told me to come here at ten o’clock today Oh Bob is at the airport He got an urgent call to meet an important customer there Oh, I see Do you know when he’ll be back? I think he’ll back at eleven Do you want to wait? Okay, but can I anything before he gets back? I don’t know, I think you need to speak to Jackie before you start work She’s the Sales Manager She’ll explain everything you need to know Where is she? She’s with Bob Right Is there anyone else who can help me? Well, Sonali is the Admin Assistant, but she’s ill today And the Finance Manager, Alan, is on holiday So, there’s just me in the office And what’s your job, Henry? I’m the Web Manager I manage the website and the online ordering system So, you know if my PC is ready? Yes, but Jackie has the login details You can wait here if you like Would you like a cup of coffee? No thanks, I’m fine Okay Well, like I said, I think they’ll be back at eleven Let me know if you need anything else A2 Bob: Hannah: Bob: Hannah: Bob: Jackie: Hannah: Bob: Hannah: Jackie: Henry: Jackie: Hannah: Henry: Jackie: Henry: Jackie: Hannah: Jackie: Hannah: Jackie: Hannah: Jackie: Hannah: Jackie: Hannah: Jackie: Hannah: Jackie: In Company 3.0 Elementary © Macmillan Publishers Limited 2015 Hannah! I am so sorry We had an urgent meeting with a customer and there was no time to tell you No problem Well, it’s good to see you again Welcome to Mailready Solutions Thank you Can I introduce Jackie Skelly? She’s the Sales Manager I’ll be looking after you today, Hannah Sorry about this morning It’s fine Really Okay then Well, Jackie will show you around and then the three of us will have a meeting after lunch Sounds good Come with me, I’ll show you to your desk This is Henry Henry! HENRY! Sorry Henry is our Web Manager and the IT expert So ask him if you need any help with your PC Yes, we met Hi Hello again Henry, is Hannah’s PC ready? Yes, but I told her you had the login details That’s fine … All you need to is enter your username here and then your password You can use these for now … That’s right You can set your own username and password later Sure Now, Bob and I will explain your tasks in more detail this afternoon That’s good To be honest, I’m not sure about all the things I have to Don’t worry It can be difficult at first, but I can show you the ropes And if you have any questions, you can always ask me Thanks! Now, let me show you around … The kitchen is over there, and the toilets are just outside, near the lift Okay, thanks Is there a canteen? No, not in the building I usually go to the café next door Oh yes, I went there before my interview It’s nice Well, let’s go there for lunch Sure Now, everyone needs an access card to get into the office It means you can come in on weekends, even when there’s no one on reception Let’s go down there now and get yours Follow me SCENARIO VIDEO SCRIPTS ELEMENTARY B1 Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: I know that, Mr Stevenson, and I’m very sorry … Yes, I completely underst … I know, I know I completely understand I think there was a mistake … Well, I can only apologize, Mr Stevenson I see Well, I can’t make a decision on that I need to talk to my supervisor Okay, thank you, Mr Stevenson I’ll call you back this afternoon Sonali? Oh dear! That didn’t sound good Who’s Mr Stevenson? He’s the buyer at Internex UK Aren’t they one of our … … one of our biggest customers? Yep So what’s the problem? Well, they ordered twenty of the ST series touchscreen shredder machines Really? That’s a big order I didn’t know about this That’s the problem Nobody did There’s no record of this order on the system, and we don’t have the machines in the warehouse It will be at least four weeks until we can get them from Germany How can this happen? Brian – who did your job, before you – I think maybe he took the order before he left the company, but forgot to put it in the system This is serious, Sonali! I know it’s serious! He’s really angry He wants a twenty per cent discount on the order, or he’ll find another supplier Twenty per cent? That’s far too much There’s no way we can give him that But we can’t lose this customer, Hannah What can I do? We need to tell Bob about this Really? Yes I think we need to put our heads together and decide what to But Mr Stevenson wants me to call him this afternoon I’ll talk to Bob now and tell him we need a meeting before lunch Don’t worry, it’ll be fine I hope you’re right B2 Bob: Hannah: Bob: Hannah: Sonali: Hannah: Bob: Sonali: Hannah: Bob: Hannah: Sonali: Bob: Sonali: Bob: Sonali: Bob: Sonali: Hannah: Bob: Hannah: Bob: Hannah: Sonali: Bob: Sonali: In Company 3.0 Elementary © Macmillan Publishers Limited 2015 Sorry, sorry! Important phone call Right, so what’s the problem? Okay, thank you everyone for coming … So, something about Internex? They’re a big customer, you know! Yes, if I can … It was Brian It wasn’t me He didn’t record the order in the system Can we just … When was this? How big is the order? It’s big, but listen Bob, it wasn’t my … Okay everyone, thank you Thank you We only have a short time for this meeting, so let’s focus on what we need to achieve There are three things on the agenda today: first we need to find out more about the problem, then we can discuss possible solutions and finally we’ll decide on a course of action Fine Okay Sonali, can you tell us exactly what the problem is, please? I got a call from Mr Stevenson – he’s the buyer at Internex UK – and he said he ordered twenty touchscreen shredders last month and he asked me for the delivery date I checked the system, but there was no order Nothing We don’t have any of those machines in the warehouse, so we have to get them from Germany They will take another month to arrive Maybe more And what did Mr Stevenson say? He was really angry He said he needed the machines this month He wants a twenty per cent discount on the order … Twenty per cent! … or he will choose another supplier What? This is serious, Sonali! I know I’m sorry Bob, but it wasn’t me It was Brian I think he took the order before he left the company but didn’t put it in the … Can we keep to the agenda, please? But I don’t understand how Brian can be so stupid The reason we are here is to discuss our options, and to decide on the best one We don’t want to give Internex UK a twenty per cent discount because we’ll lose too much money Right But we don’t want to lose Internex as a customer So, that’s the problem Now, let’s discuss possible solutions Sonali, what you think? We have some smaller machines in stock We could offer him those with a ten per cent discount How many of the smaller machines we have? I think there are more than twenty in the warehouse They’re not touchscreen though SCENARIO VIDEO SCRIPTS ELEMENTARY Hannah: But he needs the machines as soon as possible Bob: Hannah: Sonali: Bob: Hannah: Sonali: Hannah: Bob: Hannah: C1 Alan: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: I think it’s a good idea to offer them to him with the discount I agree We really want to keep him happy if we can Okay, so is everybody clear on this? Sonali will call Mr Stevenson and offer him the smaller machines, plus a ten per cent discount Yes Yes Good, thanks everyone Sonali, please send us both an email after you speak to him Okay And I think we should have a meeting later in the week, to talk about how this mistake happened Agreed Well, thanks for your time Right Okay then, I’ll get her to give you a call when she gets back Thanks Bye Mailready Solutions, Alan speaking How can I help you? Hannah, hi! That was quick How was it? Oh I see Where are you now? No, no idea Sorry Hang on Henry! HENRY! Yes, what? Do you know where the Afexis office is? No, why? Hannah went to see them, but she can’t find the office She’s on the phone now Didn’t she take a map? She wrote down some directions, but she’s at the station now and she doesn’t understand them Hang on, I’ll have a look at their website Afexis? Yeah Hannah? Hang on, we’re just checking I’m going to put you on hold Okay, here it is: ‘How to find us’ Hi Hannah, I’m looking at their website Come out of the station and turn right … You turned right? Okay Go down Bristol Street, then turn into Ansor Street It’s the second road on the left The Afexis building is halfway down Ansor Street on the right She can’t see Bristol Street or Ansor Street Let’s look at a more detailed map … Okay, tell her there’s a big post office opposite the station Hannah, can you see the post office opposite the station? No That’s strange – you can’t miss it Which station is she at? Which station are you at, Hannah? Branford Station Ah, oh dear The Afexis office is near Barnfield Station, not Branford Branford Station is on the other side of town So, she’s …? Hannah? I’ve got some bad news In Company 3.0 Elementary © Macmillan Publishers Limited 2015 C2 Alan: Henry: Alan: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Alan: Henry: Right, time to go home Is it six? It’s quarter past I got a text message from Hannah She got to Afexis in the end Was she late? Yes, but it was fine The meeting went well, so that’s good Good See you tomorrow then Bye Oh, Alan! Yeah? Are you coming to the party tomorrow night? For Jackie’s birthday? Of course! Yeah, what time is it? It starts at seven, but I forgot to tell you It’s not at Antonio’s We couldn’t get a reservation Oh, right Where is it? Do you know the Chinese restaurant on Welford Road? No, I don’t think so Can you tell me how to get there? You go down Filbert Street until you get to the T-junction Antonio’s is on the corner Okay Turn right down Hardwick Avenue and take the first turning on the right That’s Welford Road The Chinese restaurant is halfway down on the left – you can’t miss it Is it opposite a bank? That’s right I know that place It was a Greek restaurant the last time I went there Well, it’s a Chinese restaurant now and they’ve got good reviews Great! See you there Good evening, Mailready Solutions Henry speaking How can I help you? SCENARIO VIDEO SCRIPTS ELEMENTARY D1 Alan: Bob: Alan: Jackie: Bob: Alan: Jackie: Alan: Jackie: Bob: Alan: Jackie: Alan: Bob: Jackie: Alan: Bob: Alan: Jackie: Alan: Bob: Alan: Jackie: Bob: Alan: Bob: Jackie: Alan: Bob: You wanted me? Come in, Alan How are you? Fine Hi, Jackie Hi there Have a seat, Alan We want to speak to you about something Okay What is it? It’s about the financial report you sent me last week Oh, yes Hope it was okay That’s the problem, Alan There were a lot of mistakes Jackie showed it to me, and I agree A lot of the information was incorrect, and some very important details were missing Oh, I see We need your financial reports to be accurate We use them to decide on our future budgets and targets Yes, I know I’m sorry I don’t know what happened You don’t usually make mistakes like this To be honest, we’re a bit worried That’s right Is everything okay, Alan? Well, I’m feeling a bit stressed at the moment As you know, I have a very long commute, and this is a busy time of year I just don’t have enough time to all my work properly I see It takes me two hours to get here and two hours to get home When I’m at the office, I seem to spend most of my time answering the phone for other people I’m very tired and it’s hard to concentrate on my own work But you didn’t say anything, Alan I know I didn’t want to bother you Look, we’re all very busy at the moment This is a stressful time, but you can always talk to me or Jackie if you’re having problems Okay You’re a valued member of the team, Alan That’s right, but we need to make sure this doesn’t happen again The financial reports are too important Absolutely I don’t know what to suggest I tell you what Let’s all think about this and meet again tomorrow afternoon How’s that? Good idea Sure After lunch tomorrow then Thank you, Alan In Company 3.0 Elementary © Macmillan Publishers Limited 2015 D2 Bob: Alan: Bob: Jackie: Bob: Jackie: Bob: Jackie: Bob: Alan: Bob: Jackie: Alan: Bob: Alan: Jackie: Alan: Bob: Jackie: Bob: Alan: Bob: Alan: Bob: Jackie: Alan: Bob: Alan: Bob: Sorry, sorry! Problems at the warehouse Right Hello Thank you for coming, Alan Bob, Jackie – can I just say I’m really sorry about the financial report These things happen Don’t worry The important thing is to make sure they don’t happen again We know that you’re very good at your job … That’s right … and we think that you are an important member of the team But … We can see that you’re very stressed at the moment … and we want to help you keep on top of things Oh … Right I see Now, Jackie had some good ideas We think that part of the problem is your commute It is very tiring I usually leave the house before six in the morning, and I don’t get home until after eight at night The traffic is terrible So, how about working flexitime? Flexitime? Yes You can start work later or earlier; that way you miss the traffic and get to work quicker That sounds good Also, we’re happy for you to work from home one day a week So you can really concentrate on your work … With no interruptions How does that sound? I think that would really help me It’s a great idea Good So, think about how you might change your working hours, and decide which day you want to work from home Okay Can I email you later today? Of course Hopefully, this will make life easier I’m sure it will help Thanks, really No problem We have a very big project starting next month and we need you at your best Okay? Okay Good Now, let’s get back to work SCENARIO VIDEO SCRIPTS ELEMENTARY E1 Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Ooh, that looks nice What is it? Just a salad Lovely! Can I ask you something, Hannah? Of course You’re Customer Relations Manager now, but you worked in sales in your first job, didn’t you? Yes I was a Sales Assistant, and then a Sales Representative And when sales people go out to visit new customers, they make a presentation, right? That’s right And I still make presentations, sometimes Why you ask? How you it? I mean, don’t you feel nervous? Well, I was nervous when I started, in my first job But once I took the plunge I realized it wasn’t so bad In fact, I like doing it now Hmm I don’t know how to present But you know about the products Well, yes But I want to know about presenting I think it might be useful in the future Part of your personal development? I suppose so Yeah, that makes sense Actually, at my last appraisal, I asked for more responsibilities I said I’d like to go out and visit customers, but Jackie thinks I’m not ready yet But she did say I should try to improve my skills I see Do you think I could learn? Of course Look, I’ve got an idea Why don’t you prepare a short presentation about one of the products you know well, and then you could present it to me And I could give you some feedback Really? But you might think I’m terrible! Well, we all have to start somewhere And I’m sure you’re not as bad as you think I’ve heard you talking to customers on the phone and you’re always professional Okay, it’s a deal! I’ll send you some links to websites with tips for making presentations And if you have any questions, you can ask me while you’re preparing That sounds perfect I’m really grateful for this, Hannah I’m happy to help Let’s look at our diaries and set a date for the presentation Great! Oh, no Now my burger is cold! In Company 3.0 Elementary © Macmillan Publishers Limited 2015 E2 Sonali: Shall I start? Hannah: Ready when you are Sonali: Okay So, this is the ST series touchscreen Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: Hannah: Sonali: shredder First of all, I’ll tell you about its performance Can I ask a question? Yes Is there just one ST model? You said ‘series’? Oh, sorry There are three models – 15, 25 and 35 This is the ST25 Okay Thanks It shreds 25 sheets at a pass – that means you can put 25 sheets in at the same time … And in one day, you can shred up to 1,000 sheets The motor in this model is designed so it doesn’t get too hot, when you’re using it a lot … And the bin – that’s where the shredded paper goes – can hold 1,000 sheets, so you only need to empty it once per day … It’s a strip cut shredder, which means the paper is cut into thin strips As you can see, they’re very thin – four millimetres wide Would you like to look at them? Thank you Secondly, I’d like to tell you about the safety features The ST25 automatically switches off – sorry, it goes into standby mode – if you haven’t used it for ten seconds It starts again when you put a sheet of paper in Does that mean it saves energy? Yes, that’s right And … if you don’t use it for five hours, it disconnects from the electricity supply Finally, I’ll tell you about the touchscreen Oh, yes The touchscreen shows you the status of the machine – whether it’s in standby, or switched off, and it … also shows you if the paper is jammed or if the machine needs oil, and when the bin is full Are there any questions? Yes Does it only shred paper, or can you shred CDs and credit cards as well? That’s a very good question; I’m glad you asked that There is a separate slot for credit cards and CDs, and the strips go in a separate bin Thank you That brings me to the end of my presentation Thank you for listening Was it okay? SCENARIO VIDEO SCRIPTS