Quality Management: Theory and Application ppt

[...]... are the support functions Quality Function Considerations The role of the quality department is to identify, analyze, summarize, and report the efficiency of business operations in meeting customer requirements Additionally, the quality department may be called upon to manage © 2010 by Taylor and Francis Group, LLC 8  •  Quality Management: Theory and Application certain quality projects to improve... Taylor and Francis Group, LLC 4 Tracking 5 Goal or Objective > Last month Alice Sales revenue per month (invoicing) Project hours and cost Budget returns and allowances Inventory Mary Alice N/A N/A Mary Alice Rates and yields Hal Sam Sally Andy Back orders/On-time delivery Time and material Per project . implementation and application of a quality management system. © 2010 by Taylor and Francis Group, LLC 1 1 Organizing for Quality OBJECTIVES 1. To introduce the quality. Data Mauch, Peter D., 1954- Quality management : theory and application / Peter D. Mauch. p. cm. Includes bibliographical references and index. ISBN 978-1-4398-1380-5