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Xa W hot t\)t m Xa hoi hoc so 2 (106), 2009 95 BA HIEN Tl/ONG TU" HU6NG NHIN XA HOI HOC KINH TE MAI DANG HIEN QUAN I. Ud DAU Toan clu boa tie ddng len hlu nhfl mgi khia canh cua ddi sd'ng d hlu bet cac qudc gia, tfl kinh te, xa hgi den van hoa, sfl trao ddi rgng rai bang boa, dich vu va ca cac y tfldng. Bai viet nay di cap tdi viec nghien cflu ddng thai cung - clu va tac ddng cua toan du boa len ba hien tfldng xa bgi dfldc chu y d My la: 1. Cac nha bang dac san theo phong each, 2. Phong trao ca phe thfldng mai binh ding, 3. Du lich tinb due. Nhflng phan tich dfldc dat ra tfl hfldng nhin xa hgi hgc kinh te. II. VAI NET VE BOI CANH LICH SU" CIc nha hang dac san theo phong cach^ ra ddi va phat trien gin liin vdi viec thfldng mai boa thu vui an ud'ng. Sfl xult hien ciia cac quan ca phe tfl nda sau the ky 17 da dfla ra mgt kieu nha hang khdng chi nhlm cung dp dd an thflc ud'ng ma cdn de mgi ngfldi trong cong ddng giao tiep vdi nhau (Beardswortb, Bryman, 230). Sau nay, dd an ngoai phd' xuat bien nhfl d va khoai tay ran d nfldc Anh dfldc ban vdi gia hdp vdi tui tien cua ddng dao ngfldi tieu dflng. Den nfla sau the ky 19, cflng vdi qua trinh cdng nghiep hoa d My, nhu clu cd cac mdn an nhanh, phong phfl de phuc vu cong nhan tai khu vflc dd thi dfldc dat ra va hang loat cac nha bang phuc vu bfla trfla, bfla to'i va cac bfla an lien hoan ra ddi. Tfl dd, an tdi ben ngoai da trd thanh mgt boat ddng dac trflng, bdi d day cac thflc khach cd nhieu Ifla chgn. Cac nha hang nay cd hang ngan mdn an da dang che bien tfl mdn cd ban ban dlu (Pillsbury 1990, 225). Dd cd thi la nhflng nha hang dlu tien cd chflc nang cung dp mgt hinh thflc mdi cua cac bfla an tdi ben ngoai sau khi chuyen tfl cac nha hang thdng thfldng thanh nhflng nha hang dac san theo phong dch. Viec sii dung ca phe va dc quIn ca phe cung cd lich sdf rieng. Nhiiu nam sau khi cac nfldc thudc dia gianh dfldc dgc lap, dc "mlu qudc" vln gifl quyen kiem seat nganh cdng nghiep ca phe dfla tren dc loai ca phe lay tfl cac thudc dia cfl. Cac nfldc san xult ca phe tiep tuc xuat khau ca phe cho cac nfldc tieu dflng, y het nhfl khi bg vln cdn la thuoc dia, (Linton et al. 227). Do thieu cd sd ha ting va viec dgc quyin d My, CO nhflng nha hang dSc san theo phong each Y, phong each Trung Quoc Tai day khong chi do an, thflc uong dfldc che bien theo phong each Y hoae Trung Quoc ma each bai tri nha hang, trang phuc, khuon ph6p giao tie'p cua ngfldi phuc vu cung mang dam n6t Y hoae Trung Qudc. Nha bing dSc san theo phong each cung eo the la nhflng nha an nhanh, &n tu ebon hoae an nhieu mon diJdc che bien tfl mot loai thflc pham (hai san, thit de, thit Idn ) 96 Ba hien titdng tit mgt hitdng nhin xd hgi hgc kinh te trong phan phdi san pham, cac nfldc san xuat ca phe gin nhfl khdng the nang cae gia tri san pham ciia minh. Cd qua nhieu khau trung gian nhfl moi gidi ban xfl, xult khau, nhap khau, che bien, rang va ca chii dlt de ca phe tfl dc nha san xuat nhd den tay ngfldi tieu dflng. Diiu nay giai thich vi sao mdt chu trang trai ca phe nhd chi nhan dfldc chfla dly 4 cent trong khi ngfldi tieu dflng phai bd ra 3 USD cho mgt tich ca phe moca tai Starbuks mdi budi sang. Dly chinh la nguyen nhan dan den sfl ra ddi cua Phong trao ca phe thfldng mai binh dang. Con cd sd lich sd va van hoa cua hien tfldng mai dam la gi? Tai Amsterdam, hien tfldng mai dam cd lich sii lau ddi (Wonders, Michalowski, 553). Mai dam va sd dung ma tuy khong phai la cac vln de tdi pham, vi chinh phu Ha Lan cd truyin thd'ng tfl do ve mat chinh tri va chap nhan ve mat xa hgi. "Luat phap hiem khi dfldc sd dung de kiem soat cac van di xa hgi nhfl hien tfldng mai dam, vi khd cd the dat dfldc sfl thoa hiep xung quanh cac vln de dao dflc cdn nhieu tranh cai." (Brants, 1998). KhIc vdi Amsterdam, Habana khdng cd lich sii chap nhan nan mai dam. Ngfldi ta coi mai dam la "soc", vi chflng ta (nhflng ngfldi Cuba) khong quen vdi viec tha'y mgt xa hgi cd gai diem tren dfldng phd" (Wonders, Michalovski: 562). Tuy nhien, Habana da chflng kien thflc te phIt trien ciia du lich tinh due sau sfl sup dd ciia Lien Xd va viec hdp phap hoi ddng do la My. Tai Habana, du lich tinh due ngay nay da phd bien tdi mflc mgt gli diem dang kiem dfldc nhieu tiin hdn mgt bac sy. III. DONG THAI CUNG - CAU Cac nha hang dac san theo phong each la sfl minh hoa thu vi cua cd che cung - clu bien dai. Ngay nay, vi con ngfldi sd'ng trong mdt xa hgi hdi ha va dly flc chi^, ngfldi ta den nha hang khdng chi vi dd an, thflc ud'ng. Viec di an d ngoai cflng la each de tim kiem mgt ndi cho phep hg tam rdi "sfl te nhat va vo nghia cua cugc sd'ng hang ngay"(Bryman, 1995,176). Hg cung chd ddi chit Ifldng phuc vu td't. Cac nha hang dac san theo phong each la ndi dip flng nhu du dd. Trong xa hgi hien dai, thflc an mang mgt y nghia xa hgi Idn hdn nhfl nd vd'n cd. An ud'ng gid day khdng chi de lap dly cai da day trd'ng rdng, ma cdn de thoa man thi hieu am thflc va thfl gian. Loai nha bang dac san theo phong dch cung dp mgt khung dnh vdi muc dich thu hut khich hang den nha hang de tan hfldng bfla to'i va vdi muc dich cuo'i cflng la sinh ldi cang nhiiu cang td't. Phong dch dac san hoa nha hang la mgt dang phan hoa cd the mang lai y nghia xa hdn dc dac tinh cua thflc an thdng thfldng. Phong dch hoa nha hang dfldc chip nhan de lam mgt phfldng sIch marketing; nd theo sau ky thuat kinh doanh cd ban cua sfl hdp ly hoa, chuan mflc hoi, nd nhlm vao tinh hieu qua, sfl dac quyin de quang cao va budn bin. Phong trao ca phe thfldng mai binh dang cung la nhflng vi du rd net cua ddng thii cung - du. Khi gia ca phe giam den mflc khung hoang nhfl vao nam 1990, cac chu trang trai phai giam dien tich trdng ca phe de tranh thua Id. Thi trfldng ca phe mat can blng nghiem trgng. Tuy nhien, dc nha boat ddng tich cflc nhfl d Global Mai Ddng Hien Qudn 97 Exchange va Oxfam da cd glng de giai quyet mat cung va mat du cua thi trfldng. Vdi viec ap dung nhflng chinh sach dam bao gia san, cho ndng dan vay vdn va day manh mdi quan he lau dai gifla cung va du, phong trao nay da khich le nhflng chu trang trai nhd trdng ca phe, gifl cho thi trfldng d mflc quan binh. Ngfldi ta cd the coi nhflng phong trao kieu dd mang tinh nhan dao thuln tuy, song khong chi nhfl vay, trong thflc te nhflng phong trao nay lai cd y nghia kinh te rlt Idn. Neu khdng cd sfl khich le nay, viec giam cung se day gia len cao va hau qua la sflc mua ca phe giam xud'ng. Diiu nay din tdi viec lam tang sang kien cua ngfldi tieu dung tim den nhflng san pham khac hoac san pham thay the ca phe. Bdi vay, Phong trao ca phe thfldng mai binh dang khdng chi cd ich cho ndng dan ma cdn co ich cho ca ngfldi tieu dflng. Mdi khi ban nham nhi mgt tach ca phe thfldng mai binh ding va cam thay de chiu vi minh da lam mgt diiu td't cho ndng dan ngheo thi hay dflng quen ring ban cung dang giup ban than minh. Qua trinh nay dfldc md ta chinh xac nhfl sau: "canh tay san xuat vfldn tdi viec kiem seat thi trfldng va xa hdn nfla viec dieu chinh tinh chat ciia thi trfldng va do dfldc hanh vi xa hgi cua nhflng ai nd phuc vu" (Michalovski :69). Nhfl da ndi d tren, trong khi muc dich ciia cac nha hang theo phdng each la dat ldi nhuan tdi da blng dch tan dung triet de mgi phfldng sach marketing, thi muc dich cua Phong trao ca phe thfldng mai binh dang khdng chi la thu ldi tflc ma cdn nhlm thuc day ngfldi tieu dung phan anh cac gia tri xa hgi va dao dflc din den viec hg thay ddi hanh vi tieu dflng. Vi vEiy nd gio'ng vdi mgt chien dich giao due hdn la mgt cd glng marketing. Theo dinh nghia cua Kotler va Amstrong (Kotler va Amstrong Group 2002) dfla ra "marketing khong chi la nghe thuat tim tdi cac each khdn kb^o nhlt de phan phdi san pham ma cdn la nghe thuat tao ra nhflng gia tri dich thflc cua ngfldi tieu dflng". Tuy nhien, nhflng pheng trao nay cflng cd the dfldc coi la cac phfldng phap marketing thanh cdng vi chung thu hflt dfldc sfl chfl y tfl truyin thdng - cac nha cung cap thong tin manh me nha't. Bdi vay, ta cd the khlng dinh ring phong trao ca phe thfldng mai binh dang da day manh viec tieu thu ca phe mgt each gian tiep. Dong thai cung - du trong trfldng hdp mai dam hen quan chat che den ddng ngfldi xuyen qudc gia ngay cang tang d hai dang chinh : du lich va nhap cfl. Khi nhap cfl vao mdi trfldng mdi, dan nhap cfl phai dd'i mat vdi nan that nghiep. Cflng vdi ne la sfl nH hod lao dong nhap cfl. Vi vay, trong nhiiu trfldng hdp, mai dam trd thanh Ifla chgn tdt nhlt, ddi khi la duy nhlt dd'i vdi phu nfl di so'ng sdt va de cd thu nhap. Phan tich hien tfldng du lich tinh due cung dn phai quan sat d hanh vi mua dam. Kieu hanh vi nay dfldc biet den nhfl khia canh clu. Nhu clu cua cac khach hang dan ong cd nhiiu tiin da anh hfldng Idn den dich vu giai tri, gdm ca du lich tinh due. Sfl tfldng tac kinh te gifla cung va clu trong du lich tinh due cd thi dfldc md ta ddn gian nhfl sau: nhu du cua dan dng lam cho viec tao ra dich vu tren than xlc phu nfl trd thanh hien thflc. 98 Ba hien tieong tit mgt hitdng nhin xd hgi hgc kinh te Ta cd the thly sfl gidng nhau vi ddng cd va dfldng hfldng tfl gdc do clu trong trfldng hdp du lich tinh due va dc nha hang dac san theo phong dch. Ngfldi tieu dflng sLf dung cIc dich vu nay de thoat khdi cugc sd'ng ddn dieu hang ngay. Dich vu mai dam cho phep khach mua dam giai tholt khdi nhflng rang huge cua gia dinh hg de lam mgt cugc phieu Iflu ngoai lai cd kha nang thoa man hg. Cac nha hang dac san theo phong dch cung dp cho nhflng ngfldi theo chii nghia tholt li thflc te nhflng bfla tdi trong khung canh di chiu. Nhfl vay la hanh vi tinh due va hanh vi tieu dflng thflc pham xua't phIt tfl phia du da tao nen cac tfldng tie vdi phia cung, mang den ldi nhuan cho phia cung. Trong ca hai trfldng hdp ly nhflng trang thai thoat li thflc te da dfldc sii dung de ldi keo cang nhieu khach hang cang td't nham tang ldi nhuan. Chu nghia tieu thu la mgt dang chu nghia thoat li thflc te dfldc xa hgi cha'p nhan, no khdng gio'ng vdi viec sii dung ma tuy hoac rfldu de giai thoat, Phai chang cugc sd'ng trong xa hgi hien dai qui flc che va buy hoai den mflc cd nhieu ngfldi nay sinh nhu du thoat li thflc te, dan den sfl thanh cdng cua dc dich vu dfla tren y tfldng cua chu nghia thoat li thflc te? Va neu chu nghia tieu dflng la met dang giai thdat dfldc xa bgi chap nhan khong dii li do tdn tai thi ngfldi ta cd quay lai vdi dc hinh thflc thoat li khdng dfldc xa hgi chap nhan chang han nhfl ma tuy va rfldu khdng? IV. TAC DONG CUA TOAN CAU HOA Ta cd the tha'y toan du boa cd tac ddng Idn nhfl the nao len ca ba trfldng hdp dfldc coi la do'i tfldng phan tich tren day nhflng theo nhflng each khac nhau. Du lich tinh due la van di kha li thu de nghien cflu tfl quan diem toan du hoi. Gai mai dam khdng ban sflc lao ddng, ma bg ban than the minh nhfl mgt thfl hang hoi, de tao ra thu nhap dfldi sflc ep va nhu du manh me cua toan du boa. Nghien cflu van di nay cho thay dc the lflc toan du boa cd the tao nen sflc ep va dinh hfldng lai dc quan he kinh te va ca dc chuan mflc xa hgi tai cac dia phfldng, vfldt qua ca rao can cua y thflc be. Cac tac gia da cong nhan ring mai dam khdng phai la van de cua mgt nfldc rieng le va ngfldi ta khdng thi chi len an gli diem vi hg bin dam. Ma, vdi quan diem cd ban hdn, ngfldi ta phai len an cac the lflc toan du, vi chflng lien quan chat che den dac diem cua du lich tinh due. Toan du hoa cflng cd tac dong to Idn len qua trinh san xua't va phan pho'i ca phe. Cau chuyen ca phe khdng phai la cau chuyen duy nhat. Cd the thay dc vi du khac tfldng tfl: Viet Nam la nfldc xua't khau hat dieu Idn thfl nha't, xuat khIu gao Idn thfl hai va xult khau che Idn thfl nam tren the gidi nhflng thu nhap ciia ngfldi Viet tfl xua't khau van chfla the di thien ding ke mflc so'ng cua hg, phln Idn bg phan ndng dan vln sd'ng d mflc ngheo; Venezuela vln phai tranh da'u ve tai chinh cho dfl hg cd mgt Ifldng Idn dlu dfl trfl. Va nhan dan d mgt so' nfldc thudc the gidi thfl ba, tai chau Phi van phai sd'ng dfldi mflc trung binh cho dfl hg la nhflng nha cung dp kim cfldng va dc tai nguyen quy hiem khac. Toan clu boa la nguyen nhan din den nghich canh nay. Ta cd the tha'y Phong trao ca phe thfldng mai binh ding la dn thiet, nhflng khdng phai la cd ban nhat. Cung dp cd sd ha ting va cac phfldng tien Mai Ddng Hien Qudn 99 san xult hien dai hdn chd nhflng nfldc ngheo de hg cd the canh tranh vdi cac nfldc giau, cho dfl dieu nay rlt khd, nhflng lai la phfldng each cd ban hdn. Ddi vdi cau bdi: sau Phong trao ca phe thfldng mai binh ding, lieu nhflng phong trao khac nhfl thfldng mai binh ding vi lua gao, vi ch6, hay vi kim cfldng cd the xuat hien nfla khong? Cau tra ldi cd le la khdng. • Cflng vdi dc bien ddi kinh te, sfl toan clu boa cung din den nhflng bien ddi ve van hoa d hlu khlp cac nfldc. Am thflc la mgt yeu td quan trgng trong dinh nghia mdi nin van hoa. Britanica nhan dinh: "am thflc la vat mang van boa lau ddi nha't tren toan du" do vay, thdng qua Im thflc de nghien cflu tac dong cua toan du boa ddi vdi van boa la rat hflu ich. Bai viet cua Beardswortb va Bryman trinh bay mgt khai niem thfl vi: sfl "McDonald hod". McDonald thoat dlu dfldc thiet ke kbdng phai la nha hang dac san, tuy nhien, vi no qua phd bien nen hien nay nd dfldc xa hgi cdi nhfl vay. Ta cd the sii dung mang Ifldi dd an McDonald nhfl mgt trfldng hdp dien hinh de nghien cflu tac ddng cua toan clu hoa len cac nha hang dac san theo phong each. Giao sfl Ritzer tfl dai hgc Maryland khlng dinh "Net dac biet cua Mc Donald, theo nghia nao do, da trd thanh vi du diin hinh va hiin nhien cua sfl hdp ly trong xa hgi hien dai" (Ritzer: 142). Mgt trong nhflng h do khien McDonald cd the dflng nen binh anh nhfl vay la sfl dac quyin tfl chinh sach hanh trfldng anh hfldng cua no ra nfldc ngoai - bfldc khdi dlu Cd ban cua toan clu boi. Qua trinh toan clu boa chic chan da ho trd mang Ifldi dd an McDonald d sfl nd'i tieng lln kha nang thu nhap. Trfldc kbi dfla McDonald vfldt qua bien gidi, dd an nhanh hlu nhfl chfla dfldc biet den. McDonald la cdng ty dlu tien d glng xult khIu tinh yeu cua nfldc My dd'i vdi dd an nhanh va lam thay ddi ca thdi quen an ud'ng cua cac qudc gia khac" (Ritzer, 147). Sfl toan clu hoa van boa dd an nhanh cflng chflng td kiiu thflc phlm nay dflgc Ua thich tai dc qudc gia nd ddn va dan chflng d dd hfldng flng chflng nhfl the nao . Td China Pdst cho ring: "Khi van boa xe hdi cua My lan ra nfldc ngdai, thi hamburger theo sau. McDonald da md cda hang tai 119 qudc gia va phuc vu 52 tri^u ngUdi hang ngay" va "Ldi mdi goi kiiu My" dfldng nhfl da xuyen qua mgi bien gidi. Khi McDonald md nha hang dlu tien tai Kuwait vao nam 1994, 15 000 ngfldi da xep hang thanh mot ddng dai 7 dam. Kdt qua nghien cflu cflng cho thly viec dfla mang Ifldi do an nhanh nhfl McDonald vao cac qudc gia da van hoi cdn Idn hdn nhieu. Hamburge dfldc cdng nhan trong khi nhflng thay ddi tfl phia khac l,i bi coi la de do, loi song da'd ta! nhiiu thd ky. Khdng thi xem thfldng mdt sfl that la "McDonald cung c^.p dd an re ca phe ngon va sfl giai tri thoai mai cho cac ban tre, cung can ke den mgt t sa ad cd thi ^L cho dc bac ph. huynh y.n tam hdn v. tinh n. d^n^ ^-^g cua con cai hg. Khlp thd gidi, biiu tfldng ngay cang ndi tieng nay cua n.dc My (du ban thich hay khdng) dang khuydn khich mgt cugc c.nh tranh ^^^[^J^'^ canh tranh ma, trdng nhiiu trfldng hdp, dan den vigc cai thign ^'^^^ sinh thflc phlm va ca dc quan he giad tidp. Mgt sd ngfldi khdng thich y tfldng tdan u hoTnd'chung va coi McDonald nhfl mdt biiu tfldng cua y tfldng nay, b.u qua 100 Ba hien titdng tit mgt hiedng nhin xd hgi hgc kinh te la hg do ldi cho toan cau hoa. Van de dat ra la: sfl toan du hoa ciia McDonald cd anh hfldng tich cflc hay tieu cflc len dc nen van hoi khac nhau d nhieu quo'c gia? Ngoai van hoa ra, mgt vln de nfla phai dfldc tinh den la "Vdi svf ndi tieng cua McDonald, cac nha hang ban dia - it ndi tieng hdn va chic chin la it tiem lflc kinh te hdn McDonald - cd hi pha san khdng? Cin nhflng nghien cflu Idn hdn de tra ldi cac cau hdi nay. Pha san thi chfla ban, nhflng canh tranh se ra't khdc liet bdi quy luat cua thi trfldng la "cl Idn nud't cl be". • ' i- ^ : -• ' ;•• i-rii ';if Phan tich trfldng hdp cac nha hang dac san theo phong each, du lich tinh due va Phong trao ca phe thfldng mai binh dang cho thay ro cac tfldng tac xa hdi chi phdi ddng thai cung - clu nhfl la yeu to' cd ban nhat cua quan he kinh te. Toan clu boa da tac ddng den ba trfldng hdp ndi tren khdng chi d chiiu canh kinh te ma cdn d chiiu canh xa hgi, van hoa. Cd the dan ra hai nhan dinh quan trgng thay cho ldi ket: Trong niia dau the ky XX, Milton Friedman, nha kinh te hgc ndi tieng dfldc giai Nobel, da dfla ra mgt hgc thuyet cd anh hfldng Idn, trong dd ndi ring thfldng mai tfl do lam ldi cho ca Cung lln Clu cua nin kinh te. Bdi vay nhflng ngfldi iing hg toan du hoa da ly luan rang sfl toan clu boa ma y tfldng chu dao la tfl do thfldng mai, se lam ldi Idn cho ca hai phia cung va clu, vi vay nd dang dfldc ung bg. ,, Tuy nhien, nhflng nghien cflu mdi day vi toan du hoi lai nha'n manh ring sfl toan du boa gay ra vd so' nhflng van di dang quan tam, ndi bat la vi bit binh dang. Joseph Stiglitz, mgt nha kinh te hgc cflng dfldc giai Nobel, cho ring dc quy tic dieu hanh sfl toan du boa iing hg cac nfldc phIt trien, trong khi cac nfldc dang phat trien lai lun sau vao ngheo khd. Hdn nfla, dc nfldc dang phat trien bi toan clu boa kiem soat va nhflng mat ban che ciia qua trinh dd cd the huy hoai nghiem trgng nin dan chu tai cac nfldc nay. Ngoai ra, dc nfldc dang phat trien vay mgt sd vdn Idn tfl dc nfldc khac va Ngan hang the gidi thfldng huge hg phai rdi bd ldi ich tfl nen dan chu cua minh do nhflng diiu kien rang huge gin lien vdi viec tra nd. Vi nhflng gi dfldc coi la "thfldng mai cdng blng", quan diem cua Stiglitz la: thoat dlu, thi trfldng dfldc md cda vdi hy vgng giup dd nin kinh te; tuy nhien, quyin ldi gifla dc nfldc phat trien va dc nfldc dang phat trien da bi bop meo, va nhflng hdp ddng thfldng mai sau cflng thflc chat da dat cac nfldc ngheo nha't vao tinh the cdn te hdn ca khi bat dau (Stiglitz :147). j :,•, hpi^s' Bflc tranh toan du hoa vdi nhflng mang dam hai mau sang to'i la nhfl vay. Nd dn dfldc dc nha hoach dinh chinh sach nhan thflc de di xuat cac giai phap kinh te, xa hgi, van hoa hfldng vao viec md rgng thi trfldng va khIc phuc dc bat binh ding tren binh dien quo'c gia va hdp tie quo'c te./. Mai Ddng Hiin Qudn 101 Tai lieu trich dan va tham khao 1. Breadsworth, Alan and Bryman,Alan: Late modernity and the dynamics of quasification: the case of the themed restaurant. Sociological Review; May99 Vol 47 Issue 2, p228-257, 30p. 2. Brants, Chrisje: The fine art of regulated tolerance: Prostitution in Amsterdam. Journal of Law and Society 25, 4:6211-6235. 3. Feine, Paul., The McBastards, McDonald's and Globalization. 2008. 4. Houtart Francois Toan clu hoa Vien Thdng tin khoa hgc xa hgi - xult ban. Ha Ngi, 2006. Mai Dang Hiin Quan-dich tfl ban tieng Phap "La mondiahsation". Edition Fidelite, N°54, 15 Mars 2003. 5. Linton, April , Chiayuan, Liou and Shaw, Kelly Ann: A taste of Trade Justice: Marketing Global Social Responsibility via Fair Trade Coffee. Globalizations; Dec2004, Vol. 1 Issue 2, p223-246, 24. 6. Pillsbury, R., (1990) From Boarding House to Bistro.The American Restaurant Then and Now, Boston, Mass: Unwin Hyman 7. 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