Internship report Instructor MSc Tran Anh Vu Accumulative Report THE PEOPLE’S COMMITTEE OF BINH DUONG PROVINCE THUDAUMOT UNIVERSITY FACULTY OF FOREIGN LANGUAGES
Accumulative Report THE PEOPLE’S COMMITTEE OF BINH DUONG PROVINCE THUDAUMOT UNIVERSITY FACULTY OF FOREIGN LANGUAGES 🙢🙢🙢 Accumulative Report Title: Communication among business in Spain Students: Phạm Việt Hưng Đinh Hải Lâm Code: 20C2202010221 Code: 20C2202010226 Class: K202VB.NNAN03 Bình Dương, 2022 Page Accumulative Report ASSESSMENT Score In figures Examiner’s Signature Examiner’s Signature In words Criteria for assessment Topic (10 pts): …………………………………………………………………………… Organization (15 pts) …………………………………………………………………………… Quality of Information and Interest Level (15 pts): …………………………………………………………………………… Grammar, Usage, Mechanics, Spelling (15 pts): …………………………………………………………………………… Resources (15 pts): …………………………………………………………………………… Presentation skill (30 pts): …………………………………………………………………………… Total :………………………………………………………………… Content Page Accumulative Report Page I Introduction II Development Overview of Spain Basic characteristics of the people in Spain Three main features of communication among family members in Spain III Conclusion References Page Accumulative Report I Introduction (100 words) With fascinating dances, music, and local festivals, Spain is one of the world's most unique civilizations Aside from the richness of cultural life, the differences in conduct present a plethora of shocks, both interesting and shocking to people who first set foot in this country The Spaniards are extremely close, even if Western countries are always referenced with caution in contact You are really satisfied because of the Spaniards' openness and friendliness We chose the topic Communication among bussiness in Spain because of these unique circumstances II Development (800 – 1,000 words) Overview of Spain (100-150 words) - Map indicates the location of Spain: is a sovereign country in southwestern Europe - Area: 504,782 km² (ranked fourth in Europe) - Capital: Madrid - Geographical features: Geographical location: It is a country located on the Iberian peninsula in southwestern Europe It is bordered by France to the north, Portugal to the west, the Mediterranean Sea to the east, and the Strait of Gibraltar connecting North Africa to the south The topography of Spain can be divided into three main regions: central Meseta, other mountainous regions and lowlands National climate Page Accumulative Report Due to the many hills and mountains, Spain's climate is very complex It can be divided into main climate zones as follows: Continental climate; Mediterranean climate and Oceanic Climate - Popular culture of the Spain + Spain's bullfighting festival + Flamengo dance festival + Europe's most diverse culinary culture Basic characteristics of the people in Spain a) Main Religion (use figure to illustrate) https://www.britannica.com/place/Spain/Castilian Page Accumulative Report https://www.vietnamvisa-easy.com/blog/religions-in-vietnam/ Compare and state the key religions having an impact on the cultures.(around 100 words) Spain is known as a country with a rich and long culture in the west Almost every aspect of cultural life bears a Roman heritage, and the largest religion is Christianity, with more than 69% of the population following it Due to the influence of this religion, most of the customs, architecture, culture, and festivals are unique and bear the Western style In Vietnam, with a history of more than 2,000 years, Buddhism has been integrated and accompanied as an inseparable element in the socio-cultural life of the Vietnamese people It is expressed in a number of outstanding aspects imbued with Vietnamese cultural identity Page Accumulative Report b) Values: Source: https://www.hofstede-insights.com/ Compare three distinctive values: - Power distance Spain’s score on this dimension (57) is a high score, which means that Spain has a hierarchical society Hierarchy in an organisation is seen as reflecting inherent inequalities, centralisation is popular, subordinates expect to be told what to and the ideal boss is a benevolent autocrat Vietnam scores high on this dimension (score of 70) Hierarchy in an organisation is seen as reflecting inherent inequalities, centralization is popular, subordinates expect to be told what to and the ideal boss is a benevolent autocrat Challenges to the leadership are not well-received - Idividualism Spain, in comparison with the rest of the European countries (except for Portugal) is Collectivist (because of its score in this dimension: 51) However, compared with other areas of the world it is seen as clearly individualist This has Page Accumulative Report made Spaniards quite easy to relate with certain cultures -mainly non Europeanwhereas other cultures can be perceived as aggressive and blunt Vietnam, with a score of 20 is a collectivistic society This is manifest in a close long-term commitment to the “member” group, be that a family, extended family or extended relationships Loyalty in a collectivist culture is paramount and overrides most other societal rules and regulations - Long Term orientation Despite an intermediate score of 48, Spain is a normative country Spanish people like to live in the moment, without a great concern about the future In fact, Spain is the country that has given the meaning of ‘fiesta’ to the world In Spain, people look for quick results without delays Moreover, there is a need for clear structures and well defined rules prevailing against more pragmatic and relaxed approaches to life, particularly, in the long term time Vietnam scores 57, making it a pragmatic culture In societies with a pragmatic orientation, people believe that truth depends very much on situation, context and time Three main features of communication among business in Spain a) Main Feature Official languages Castilian Spain (74%) Spaniards rarely admit that they don't understand a part of a conversation Even in meetings where English is the main language, they still talk to each other in their native language No matter how lively the meeting atmosphere is, they don't like noise and boisterous behavior Speak softly when inviting your partner to lunch and dinner at bars or restaurants However, it is acceptable for Spaniards to interrupt or speak at the same time People standing and talking are usually about to feet apart[ CITATION Joh21 \l 1033 ] Communication in Spain is often indirect The Spaniards are very careful in their words and manner of speaking They usually don't get straight to the point In any case, they always require everything to be arranged in advance Spaniards are Page Accumulative Report rarely silent and often use signals to express an important issue Spaniards often hide their anger with a smile In Vietnam, the majority of people use Vietnamese and only use English when the partner is a foreigner Vietnamese people like noisy, bustling places and often discuss directly the main issues of work In Vietnam, it is not polite to interrupt b) Main Feature When doing business in Spain[ CITATION Wat14 \l 1033 ], using an intermediary to introduce you to the partner with whom you want to engage will be advantageous The middleman will serve as a link to help overcome cultural and communication gaps, allowing your company to operate more efficiently in the future Spaniards often negotiate in groups where each member has his or her own responsibilities Avoid changing any of the team members, as this could cause the negotiation process to start all over again Although meetings often don't happen on time, Spaniards don't want their partners to be late Avoid arriving more than 10 to 15 minutes late, and if you are, notify them in advance The Spaniards arranged the surnames in the following order: first the first name, then the last name Note that some people may have two surnames: one is the father's last name, and the other is the mother's last name Use "Mr." or "Mrs." or "Miss," plus the father's last name (usually in the first place if the person's name has two surnames) If your partner has an academic title like "Doctor" or "Professor," you call them the following way: academic title plus full name If you hear some people being referred to as "Don" or "Dona," it means that this person is highly respected Introduce or greet the person with the highest rank first, then greet them one-on-one When you introduce yourself, you can shake hands with your partner In Vietnam, they often meet directly to discuss work instead of intermediaries When negotiating, it is usually the leader in the group who will take the responsibility Being late in Vietnam is perfectly acceptable for a variety of reasons Addressing in Vietnam is quite simple, like "Anh/em", "Chi/em" Page Accumulative Report c) Main Feature Perspective and styles: relationships are an important factor influencing business negotiations in Spain Occasionally, however, the Spaniards make sudden changes [ CITATION Rol01 \l 1033 ]The buyer is always in a favorable position at the negotiating table But for the Spaniards, that's not always the case, which, according to them, means it's the responsibility of both sides to come to a final agreement You should try to maintain no conflict between the two sides during the negotiation process and follow a win-win approach In this way, you will earn your partner's respect, and they will behave with courtesy and sincerity Sharing information - Even if you have built a friendly personal relationship, Spaniards are never open to sharing information Some people think that having more information means having more advantages when negotiating Speed negotiation: slow, matched and prolonged Spaniards are not usually in a hurry, nor they like people like that To reach the end of the goal, you may have to go back quite a few times Tasks like building relationships, decimals, negotiating, and making final decisions take up quite a bit of time During the negotiation process, be patient, suppress your emotions, and be aware of the delays that arise Bargaining: Most Spaniards like to negotiate and bargain If you don't participate enthusiastically, it will make them suspicious or offended However, the Spaniards are often interested in the overall outcome rather than negotiating on small points Some people attach great importance to the final cooperation agreement; only then are they interested in discussing the details of the issues.Corruption and bribery are rare in Spain Therefore, you should avoid giving valuable gifts or making offers that are easily misunderstood as bribes Vietnam is not the same as Spain In Vietnam, giving gifts is a very common cultural expression Negotiations in Vietnam are frequently fast-paced and take place at restaurants Vietnamese folks frequently openly share their knowledge with their spouses Page 10 Accumulative Report III Conclusion (100 words) Culture is what remains when all is lost in time It is the foundation of the spirit associated with the life and economic activities of the country, businesses, and families and people Culture always develops in parallel with human life Culture is especially clearer in the process of integration between countries The country in general and Spanish culture in particular create the foundation and leverage for economic integration and cooperation among multinational enterprises Finding and understanding cultural characteristics and attractions is the first step in a long-term partnership Page 11 Accumulative Report References Johnson, Taylor ( 2021 ) : “ Cultural Differences in Business: How Culture Can Influence Business Operations for American Companies Operating in Spain” https://repository.tcu.edu/handle/116099117/49034 Rollin, Hilary; Richardson, Rosemary ( 2001): “The Impact of the Prevailing Business Culture on Entrepreneurial Activity and Small Businesses: A Contrastive Study of Spain and the USA” https://doi.org/10.1386/ijis.14.3.179 Watson, Maida (2014) "Teaching Culture in Textbooks for Spanish for Business Published in Spain," Global Business Languages: Vol 19 Article Available at: https://docs.lib.purdue.edu/gbl/vol19/iss1/4 Page 12 Accumulative Report Qui cách file báo cáo: Khơng đóng bìa nhựa Khơng đóng bìa thơm Không bắt buộc in màu Đảm bảo số lượng từ yêu cầu Không 12 trang (kể từ trang 13, GV không chấm điểm) In mặt Báo cáo có đầy đủ nguồn tham khảo Mọi hình thức gian lận, đạo văn nhận điểm Page 13 ... bustling places and often discuss directly the main issues of work In Vietnam, it is not polite to interrupt b) Main Feature When doing business in Spain[ CITATION Wat14 l 1033 ], using an intermediary... main features of communication among business in Spain a) Main Feature Official languages Castilian Spain (74%) Spaniards rarely admit that they don't understand a part of a conversation Even in. .. Cultural Differences in Business: How Culture Can Influence Business Operations for American Companies Operating in Spain? ?? https://repository.tcu.edu/handle/116099117/49034 Rollin, Hilary; Richardson,