(LUẬN văn THẠC sĩ) INTERNSHIP REPORT company HOANG QUAN IQ EDUCATION SYSTEM

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT - - INTERNSHIP REPORT Company: HOANG QUAN IQ EDUCATION SYSTEM Student Class Student code NGHE AN, 2022 TIEU LUAN MOI download : skknchat@gmail.com ii TIEU LUAN MOI download : skknchat@gmail.com Table of Contents LIST OF IMAGES, CHARTS AND TABLES iii INTRODUCTION iv ACKNOWLEDGMENTS v PART 1: OVERVIEW OF HOANG QUAN IQ EDUCATION SYSTEM 1.1 General introduction 1.1.1 Basic information about Hoang Quan IQ 1.1.2 Hoang Quan IQ’s business 1.1.3 Organizational structure .3 1.1.4 Human resources of Hoang Quan IQ 1.1.5 Some business results in recent years 1.2 The informations about English Department .4 PART 2: INTERNSHIP PROCESS IN HOANG QUAN IQ EDUCATION SYSTEM 2.1 Detail information about the internship process 2.2 The difficulties and learned lessons 2.2.1 Personal experiences acquired .7 2.2.2 Difficulities PART 3: THE REALITY OF USING ENGLISH AT HOANG QUAN IQ EDUCATION SYSTEM 3.1 Using English in busniess at the company 3.1.1 The current situation of the usage of English 3.1.1 Advantages 3.1.2 Disadvantages 3.2 Suggested solutions for using English problems in the company 10 PART 4: SUGGESTED THESIS TOPIC 11 CONCLUSION 12 i TIEU LUAN MOI download : skknchat@gmail.com ii TIEU LUAN MOI download : skknchat@gmail.com LIST OF IMAGES, CHARTS AND TABLES No List Image 1.1 Chart 1.1 Table 2.1 iii TIEU LUAN MOI download : skknchat@gmail.com INTRODUCTION In the current era of integration and globalization, English plays an extremely important role in study, work as well as in daily life Realizing that learning English at school is not enough for the current demand for English, more and more English centers have been established to solve this social problem, to help all people in our society have more opportunity to improve their English skills Understanding the needs of parents and students in the province as well as in many other provinces, Hoang Quan IQ education system always tries to provide courses to cultivate additional knowledge for primary school students, middle school and high school for some core subjects at the school, creating a dynamic and effective environment for both students and teachers, facilitating internships as well as new students graduate but still ensure teaching results This is the first time I have been worked practically in a lively and attractive educational environment and I feel that I can identify myself with teaching During my internship, I always define a right and scientific attitude to discover and exploit the useful things for myself and for my future work The purpose of this report is to share what I did and learned during my internship period The report focuses primarily on the working environment, my job, and benefits that I got The content of the report consists of parts: Part 1: Overview of Hoang Quan IQ Education System Part 2: Internship process in Hoang Quan IQ Education System Part 3: The reality of using English in Hoang Quan IQ Education System Part 4: Suggested Thesis Topic iv TIEU LUAN MOI download : skknchat@gmail.com ACKNOWLEDGMENTS I have gratefully experienced as an intern at Hoang Quan education system After a month (from December 27th 2021 to January 22nd 2022), I have learned a lot as well as accumulated experience in using English in the office environment, in daily life and in teaching English for children First and foremost, I want to express my great attitude to Mrs Nguyen Thanh Ha who always gave me the best advises, help me overcome all the difficulties to fulfill this internship report I would like to sincerely thank the board of directors and all the English teachers at Hoang Quan IQ education system, especially Mr Hoang Van Thong, Mrs Le Thi Huong and Mrs Nguyen Thi Thu Hanh During my internship period, all teachers enthusiastically guided me teaching methods as well as soft skills which is necessary for an English teacher Next, I would like to express my great attitude to the management board of the University of Commerce in general, and the teachers of the English department in particular, for creating the best conditions for me during the internship, enthusiastically supporting and answering questions, problems and difficulties that I encountered during my internship Many thanks for all your help and best regard Nghe An, January 20th 2022 Student Hoang Thi Thanh Huyen v TIEU LUAN MOI download : skknchat@gmail.com PART 1: OVERVIEW OF HOANG QUAN IQ EDUCATION SYSTEM 1.1 General introduction 1.1.1 Basic information about Hoang Quan IQ Full name: Hoang Quan IQ Education System Address of Headquater: 47A, Nguyen Thai Hoc Street, Le Loi ward, Vinh city, Nghe An Province Website: https://hoangquaniq.edu.vn E-mail: digital@hoangquaniq.edu.vn Phone number: 098 601 9481 Image 1.1 Logo of Hoang Quan IQ Hoang Quan IQ education system was formerly a high-quality exam preparation center of Hoang Quan training Ltd, established on August 6, 2004, located at 47A Nguyen Thai Hoc, Vinh City , Nghe An province Up to now, the Hoang Quan education system has had 21 campuses in Nghe An province and many other provinces such as Hanoi, Thanh Hoa, Da Nang, Ha Tinh, and Dong Nai TIEU LUAN MOI download : skknchat@gmail.com - Mission of the company: With the mission of being a private educational unit that complements school education programs on a national scale, Hoang Quan IQ brings the best teaching services in all skills from language to knowledge to students with the motto of fostering the most comprehensive generations of students by systematically organizing and perfecting the system associated with the spirit and responsibility of teachers who are incubating the future Hoang Quan IQ Education System is a brand containing the quintessence of Vietnamese education after 15 years of establishment and development, proud to be the address for fostering knowledge of the most prestigious subjects in Nghe An and Central Vietnam We, teachers Hoang Quan IQ, will our best to carry out the mission of "Spreading the quintessence of Vietnamese education"! 1.1.2 Hoang Quan IQ’s business Hoang Quan IQ provides students with teaching and learning activities, including tutoring in class and tutoring with model one teacher – one student, in which the courses aim at one of the following goals: - Supplementing knowledge which students have learnt in school, reviewing and consolidating knowledge for students - Preparing for excellent student contest at all levels: elementary, middle and high school - Supplementing and improving knowledge for students who are going to participate in the level transfer exam (especially the entrance exam to specialized schools) TIEU LUAN MOI download : skknchat@gmail.com - Preparing for high school graduation exam, university admission for students who are going to take the national high school exam - English only: training for starters, movers, flyers exam under the YLE (Young Learners English Test) certification system, and IELTS exam training 1.1.3 Organizational structure Each business needs a management structure suitable for its activities, based on which the business can achieve the set goals Each department has its own role and responsibilities, but all departments always work together to reach their common goals Below is the organizational diagram of Hoang Quan IQ education system: General manager Brand Marketing Managers department 1.1.4 Human resources of Hoang Quan IQ With any organization or business, people are always a very important factor in creating the success of that business or organization Currently, the number of employees working at Hoang Quan IQ is 127, the teachers are all graduated with high professional qualifications in pedagogy in the following subjects: math, physics, TIEU LUAN MOI download : skknchat@gmail.com chemistry, English, and literature Among them, there are many teachers who have a master's degree in pedagogy, and have many years of experience in teaching All teachers after being recruited into Hoang Quan IQ will undergo training, regardless of whether the teacher has teaching experience or not This is especially helpful for teachers who are new to school and not have much experience Subject groups will train teaching methods according to the model of the system, and teachers will also be trained in the necessary soft skills for teachers so that they can confidently take classes and solve problems with students and parents During the working process at Hoang Quan IQ, the teachers are always given the best conditions to develop themselves, learn and gain experience In addition, there is a regime of health insurance, social insurance and a competitive salary and bonus regime along with a professional working environment 1.2 The informations about English Department Among the five subjects taught at Hoang Quan IQ education system, English is the subject with a large number of teachers and students, which is extremely understandable, due to the necessity of English in learning and opportunities for the future, so parents always create conditions for their children to improve their English knowledge after school Currently, Hoang Quan IQ has about 50 English teachers, many of which have many years of experience in teaching English, and the teachers have had many achievements such as: get high scores in semester exam, excellent student exam of province level, level transfer exam and university entrance exam After applying to Hoang Quan IQ, all teachers will be checked for input quality, and after being recruited, teachers are trained in expertise and teaching methods, soft skills Then, the new teacher conducts trial teaching before experienced teachers TIEU LUAN MOI download : skknchat@gmail.com Regarding teaching materials, in addition to consolidating knowledge at school, teachers are provided with teaching materials compiled by Hoang Quan IQ based on the curriculum framework of the Ministry of Education and Training PART 2: INTERNSHIP PROCESS IN HOANG QUAN IQ EDUCATION SYSTEM 2.1 Detail information about the internship process Throughout my four-week internship (from December 27 th to January 22nd), I had a chance to work in the position of English Department Since the internship period lasts only four weeks, adjustments must be made very quickly After four weeks of internship, I have had certain experiences in working with the English department, getting used to my job as an English teacher The following are the jobs that I learn about and undertake during my internship weeks at the company: No Time Week From December 27th to January 2nd TIEU LUAN MOI download : skknchat@gmail.com Week From to January 9th Week From to January 16th Week From to January 22th TIEU LUAN MOI download : skknchat@gmail.com 9, design sample lessons - Continue to participate in training on the main teaching methods at the system Table 2.1 Assigned tasks 2.2 The difficulties and learned lessons 2.2.1 Personal experiences acquired After four weeks of internship at Hoang Quan IQ education system, I have gained for myself many valuable experiences and lessons And I firmly believe that these experiences and lessons will help me a lot in my future work as well as expand relationships and increase opportunities for personal development Here are some experiences that I have accumulated during my internship: I communicated with colleagues and taught students in English, which created an environment for me to practice speaking more In addition, I also had the opportunity to study teaching materials in English Working as an intern teaching English, I have improved my office computer skills, because every day, I need to prepare lectures and presentations for the lesson Due to the requirements of the job, I have learned more and now, I am quite proficient in the necessary computer tools for my profession As a teaching assistant, English teacher, I have been trained in soft skills such as: communication, persuasion, public presentation, emotion management, classroom management, etc., and I feel All of these skills are essential, no matter what your job 2.2.2 Difficulities TIEU LUAN MOI download : skknchat@gmail.com In addition to the valuable experiences that I have gained after four weeks of internship at the company, I realize that I still have some shortcomings, and I am working every day to improve them Since my major is Business English, my biggest shortcoming is my teaching skills Even if our knowledge is good, but if we not know how to impart knowledge to others, then we cannot be a good teacher Fortunately, my colleagues have created the best conditions for me to study and have basic understanding of teaching methods Working with younger students also made it difficult for me when students didn't listen to me, however, after a few lessons, I learned how to manage the class and carry out the lesson according to my wishes PART 3: THE REALITY OF USING ENGLISH AT HOANG QUAN IQ EDUCATION SYSTEM 3.1 Using English in busniess at the company 3.1.1 The current situation of the usage of English With new methods and requirements of today's education The teacher acts as a guide to suggest students to stimulate creativity and independent thinking of students Students' activities are main and teachers are secondary, so the teacher's role is to guide students to visualize, acquire knowledge, and apply knowledge into practice During the course of observing and talking with teachers, I realized that teachers are creative and use a lot of teaching aids with high efficiency Teachers use pictures, real objects, and body language in the process of teaching vocabulary This helps students learn vocabulary quickly and remember it for a long time Teachers use pictures in order for students to guess related lesson content with the ultimate purpose of helping students make associative reasoning and visualize new lesson content They also use pictures for students to make sentences, write dialogues according to pictures to help TIEU LUAN MOI download : skknchat@gmail.com students remember words, use words, visualize and react faster when they make sentences Teachers use cassettes and tapes to teach, students are exposed to standard English accents with correct intonation in sentences In a nutshell, all teaching aids used by teachers for the purpose and have achieved the purpose of stimulating students' interest in learning, prompting exploration, association, inference, and quick knowledge acquisition, long-term memory The teacher's lesson progress in a lesson includes steps to stabilize the class, sometimes checking old lessons such as letting students play Matching, Networking games, etc or teachers creating a conversation situation related to old lessons for students to speak English During the class, teachers use mostly English, some instructions with difficult to understand content use Vietnamese The way of imparting knowledge to students is very rich, depending on the type of student, teachers apply different ways, but in general, the basic steps above remain unchanged Teachers imparted basic knowledge to students in easy-to-understand methods 3.1.1 Advantages With the main task of teaching primary school students, I realize a number of advantages in the process of using English in the classroom for this age group: - Although students at this age not have strict logical reasoning, in return they have creativity and a new perspective on a certain issue This is clearly shown in the way they often ask their teachers about how to use English - Students at primary school age are in the period of starting to approach English, and it is the teacher who will guide and decide whether they can detect it correctly or not The reason is because students' mistakes at this stage can be corrected very quickly TIEU LUAN MOI download : skknchat@gmail.com - Because children are often curious and like to express and apply the knowledge they have learnt, students actively apply English lessons to life, this creates opportunities for themselves to practice their ability to use English in daily life 3.1.2 Disadvantages However, in practice, teaching English to young children also encounters some difficulties: - Due to the influence of the mother tongue (Vietnamese), students' pronunciation has some problems such as: not reading the ending sound correctly, not correctly stressing the word and sentence stress - Due to the condition that there are not many native teachers, students still lack a communication environment with native speakers 3.2 Suggested solutions for using English problems in the company After learning about the advantages and disadvantages of teaching English to young children, I would like to propose some solutions to improve the quality of using English in Hoang Quan IQ's lesson: - About teachers: + They need to pronounce correctly according to phonetic transcription, paying attention to word stress and sentence stress There is one thing that we can easily realize, that English teachers for children are one of the factors that determine children's English skills later on A teacher with incorrect pronunciation will lead to students not pronouncing correctly, and once that pronunciation becomes a habit of students, it is difficult to change later Therefore, teachers need to know the pronunciation rules of words before teaching them to students 10 TIEU LUAN MOI download : skknchat@gmail.com + Teachers should regularly update and hone their knowledge Although the knowledge that needs to be conveyed to primary school age is quite simple for an English teacher, it does not mean that the teacher is subjective Teachers can learn and prepare for IELTS or TOEFL exams, which is useful for not only teaching English, but also for teachers’ other opportunities + Teachers are constantly learning about new teaching methods and activities that can be integrated into the classroom to stimulate children's excitement in learning English, so that students feel that learning English is not difficult and not necessarily forced - About students: They should be given the opportunity to listen to English spoken by native speakers (standard pronunciation) so that they can get used to listening and repeating what they have listened PART 4: SUGGESTED THESIS TOPIC We cannot deny that at present and in the future, learning English plays a very important role in work and daily life, because Vietnam is still in the process of transformation and integrates into the international economy Therefore, parents seem to pay more attention to invest in their children to learn English from an early age During the internship, I noticed that after a period of studying English at Hoang Quan IQ, the students improved their English speaking skills, they were able to introduce/present about some simple issues After studying at the University of Commerce and doing an internship at the Hoang Quan IQ education system, I realize that giving presentations in English is an extremely necessary skill if you are a student of the English department or an employee in multinational/import/export companies, etc However, in reality, not everyone can confidently make a presentation in English for objective and subjective reasons 11 TIEU LUAN MOI download : skknchat@gmail.com Realizing the importance of this issue and learning more about ability to a presentation in English by students, I would like to propose the following thesis topic: “Difficulties in doing English presentation encountered by first/ second year English majors at Thuongmai University.” 12 TIEU LUAN MOI download : skknchat@gmail.com CONCLUSION Working in the education sector, Hoang Quan IQ’s main services are English, mathematics, physic, chemistry and literature courses which serve crucial students’ needs Every month, teachers and teaching assistants must go through a rigorous training process to guarantee that teaching quality is maintained Over the course of four weeks, I took advantage of numerous possibilities to get valuable experience in a professional educational setting and to develop personal relationships with seasoned professionals who are full of youthful enthusiasm, as well as eager students The information and abilities in teaching that I gained, as well as my competency in class management, made my internship worthwhile Importantly, all of the theory, hard and soft skills she learned in school could be put into practice during her internship, which was vital I recognized all of my strengths and weaknesses in order to maintain my educational and competitive advantages while eliminating the disadvantages, and I should be aware of them whenever I apply for different jobs I eagerly await criticism and the opportunity to contribute to the improvement of this report Nghe An, January 20th 2022 Student Hoang Thi Thanh Huyen 13 TIEU LUAN MOI download : skknchat@gmail.com ... Overview of Hoang Quan IQ Education System Part 2: Internship process in Hoang Quan IQ Education System Part 3: The reality of using English in Hoang Quan IQ Education System Part 4: Suggested Thesis... v PART 1: OVERVIEW OF HOANG QUAN IQ EDUCATION SYSTEM 1.1 General introduction 1.1.1 Basic information about Hoang Quan IQ 1.1.2 Hoang Quan IQ? ??s business 1.1.3... name: Hoang Quan IQ Education System Address of Headquater: 47A, Nguyen Thai Hoc Street, Le Loi ward, Vinh city, Nghe An Province Website: https://hoangquaniq.edu.vn E-mail: digital@hoangquaniq.edu.vn