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THUONG MAI UNIVERSITY ENGLISH DEPARTMENT - - INTERNSHIP REPORT Company: SUPER ENGLISH NATIONAL EDUCATION COMPANY LIMITED Supervisor Student’s name Class Student code HANOI, 2022 TIEU LUAN MOI download : skknchat@gmail.com CONTENTS LIST OF ABBREVIATIONS i LIST OF IMAGES, CHARTS AND TABLE ii ACKNOWLEDGMENTS iii INTRODUCTION iv CHAPTER 1: OVERVIEW OF SUPER ENGLISH NATIONAL EDCATION COMPANY LIMITED 1.1 General information about Super English National Education Company Limited 1.1.1 Information about Super English National Education Company Limited 1.1.2 The foundation and development of Super English National Education Company Limited 1.1.3 Vision – Mission – Core value 1.1.4 Products of Super English National Education Company Limited 1.1.5 Organization structure 1.1.6 Business performance – General revenue 1.2 General introduction about Academic Department CHAPTER 2: INTRODUCTION ABOUT THE INTERNSHIP PROCESS AT SUPER ENGLISH NATIONAL EDUCATION CO.,LTD 2.1 Tasks performed during the internship 2.2 Challenges and Lessons 13 2.2.1 Challenges 13 2.2.2 Experiences 14 CHAPTER 3: THE REALITY OF USING ENGLISH IN SUPER ENGLISH NATIONAL EDUCATION COMPANY LIMITED 15 3.1 Reality of using English in the company 15 3.2 Some solutions to improve the use of English in the company .16 CHAPTER 4: PROPOSAL OF THE GRADUATION THESIS’S TOPIC .18 CONCLUSION 19 REFERENCES 20 TIEU LUAN MOI download : skknchat@gmail.com LIST OF ABBREVIATIONS No Terms Co.,Ltd No HR TOEIC i TIEU LUAN MOI download : skknchat@gmail.com LIST OF IMAGES, CHARTS AND TABLE No TABLES, IMAGES AND CHARTS Logo of Super English National Educat Teachers and staff at Super English The organization structure of Super Eng Company Limited Business result of Super English Nation in the period of 2019-2020 ii TIEU LUAN MOI download : skknchat@gmail.com ACKNOWLEDGMENTS First and foremost, I would like to thank express thanks to Thuongmai University and the Faculty of English for creating favorable conditions for me to take my internship Especially Ms Nguyen Thi Thanh Ha, one of my internship supervisors, for her committed help, insightful advice, and recommendations while doing my internship activities They created the favorable and ideal conditions which allow me and other interns nice opportunities to develop and expand our knowledge while also gaining valuable real-world experience Besides, I want to express my deepest gratitude to Mr Nguyen Tien Manh, my Super English supervisor, who provided me with thorough and valuable assistance that enabled me to complete my internship successfully I received a lot of experience in refining my talents from his expert and informative suggestions Furthermore, I would like to thank all my colleagues at Academic department and Super English National Education Company Limited in particular as well as all teachers here in general They were always willing to share their experiences with me, to encourage me, and to welcome me with open arms Without their committed assistance, I may not be able to complete the internship Many thanks for all your support and best regard Hanoi, January 20 , 2022 th Student Doan Thi Hanh iii TIEU LUAN MOI download : skknchat@gmail.com INTRODUCTION The purpose of education at universities and colleges is to provide students with more than just theoretical knowledge from books; it is also to train them in a real -world setting in order to create a new workforce for society As a result, Thuongmai Unive rsity has created a study path that includes an internship for all students It is seen as an opportunity for students to put their knowledge to the test, enhance their talents, and learn new things in the reality My internship process longs a month from December 27th, 2021 to January 21st, 2022 I had my own goals in mind for it and for myself, and I considered what I might to increase my knowledge and abilities in a professional working place This report mainly focuses on what I accomplished and learnt at Super English National Education Company Limited It also was the results of my learning process here and the experiences or lessons I got from it In addition, I made self-evaluation and recommendation for my internship This report is about the use of English in Super English and how the center can improve the use of English for employees in the context of increasing international integration The content of the report consists of parts: Part 1: Overview of Super English National Education Co., Ltd Part 2: Internship process in Super English National Education Co., Ltd Part 3: The reality of using English in Super English National Education Co., Ltd Part 4: Proposal thesis topic iv TIEU LUAN MOI download : skknchat@gmail.com CHAPTER 1: OVERVIEW OF SUPER ENGLISH NATIONAL EDCATION COMPANY LIMITED 1.1 General information about Super English National Education Company Limited 1.1.1 Information about Super English National Education Company Limited Image Logo of Super English National Education Company Limited Super English National Education Company Limited operates in the field of education, focusing on training and orienting young Vietnamese in the best way in learning English Academy's strength is in training and studying for communicating English and international certificates such as TOEIC Company always creates a dynamic, youthful and professional environment for its employees; Friendly environment, responsibility, and enthusiasm for the students Business name: Super English National Education Company Limited Date of establishment: 09/01/2018 Product: English education Tax code: 0108123977 Head office: 3A Mai Dich, Cau Giay District, Hanoi TIEU LUAN MOI download : skknchat@gmail.com Legal representative: Mr Nguyen Van Chien Facilities: 3A Mai Dich, Cau Giay District, Hanoi 116 Chua Lang, Dong Da District, Hanoi 63 Xuan La, Tay Ho, Hanoi Website: http://anhngusuperenglish.edu.vn/ Fanpage: https://www.facebook.com/anhngusuperenglish.edu.vn Email: superenglishhn@gmail.com Telephone: 039 726 7695 1.1.2 The foundation and development of Super English National Education Company Limited Founded in 2018, Super English National Education Company Limited is a company specializing in training communicating skills in English such as listening, speaking, reading and writing skill, pronunciation, grammar and vocabulary Super English National Education Company Limited is proud to be the leading English language training unit in Vietnam with dedication, sincerity, and responsibility Super English has become a place to give the confidence to learn English to thousands of students who specialize in training areas: TOEIC test preparation, English communication, and English university exam preparation for students in the country through offline, online, and book classes With a team of young, dynamic, professional staff and enthusiastic leadership, Super English is growing day by day and always striving to become a friend helping all students good at English with slogan: “Build your English, build your success” 1.1.3 Vision – Mission – Core value Vision: Super English always strives to become the most prestigious English education system in Vietnam It doesn't only teach and train knowledge of English but also inspires the love of English for everyone, which helps this company be exceedingly reliable TIEU LUAN MOI download : skknchat@gmail.com Mission: - Design the learning path to suit the needs and conditions of each student with a variety of academic programs from basic to advanced to ensure the most effective learning outcomes - Provide students with soft skills training courses and career guidance counseling, to help students best prepare not only for their studies but also for their future lives - Equip students with world-class academic English by continuously applying different effective teaching methods suitable for each level, updating curriculum and changing test standards, as well as modern e-education system Core value: - Quality: In an ideal learning environment, the curriculum is selected to suit each student's age and level Facilities meet the highest standards for the education system Lecturers are carefully selected, have reached achievements in the teaching process, degrees and international certificates of high standing - Dedication: Company put dedicated teaching on the first, put students at the center of the training process Take the student's development as a measure to evaluate the effectiveness - Satisfaction: The convenient connection the training process between students, lecturers, parents as well as staff, management of the system 1.1.4 Products of Super English National Education Company Limited Super English is a professional and quality communication English training company with the exclusive B.E.S.T English method Teachers are the key factor in education, Athena is confident to have a team of teachers with high professional competence and qualifications in teaching according to international standards Therefore, when studying at Athena, students will have the opportunity to access scientific and streamlined teaching methods from teachers with many years of experience in teaching English With the criterion of teaching from the heart, English teachers here TIEU LUAN MOI download : skknchat@gmail.com always put the quality of teaching and learning first The company is operating within the educational field including: English Fluency in eight months Using B.E.S.T English method, a teaching and learning method which has been developed in recent years, the program has been put on charge as soon as it was established This course divides into periods: period studied around months with Vietnamese teacher to develop and improve pronunciation (taught by IPA); period studied around months to consolidate and summarize English grammar as well as vocabulary; period is the most advanced when students have a chance to studied and practiced with native teachers The company also has signed commitment with students registering any course that shall refund the learning fees in case the student is not able to speak English fluently Hundreds of students have completed the program with an ability of speaking English fluently Image Teachers and staff at Super English TIEU LUAN MOI download : skknchat@gmail.com Wednesday (29/12/2021) Thursday (30/12/2021) Friday (31/12/2021) Week 2: Time Monday Tuesday TIEU LUAN MOI download : skknchat@gmail.com Wednesday (05/01/2022) Thursday (06/01/2022) Friday (07/01/2022) Week 3: Time Monday (10/01/2022) Tuesday (11/01/2022) TIEU LUAN MOI download : skknchat@gmail.com Wednesday (12/01/2022) Thursday (13/01/2022) Friday (14/01/2022) Week 4: Time Monday (17/01/2022) Tuesday (18/01/2022) TIEU LUAN MOI download : skknchat@gmail.com Wednesday (19/01/2022) Thursday (20/01/2022) Friday (21/01/2022) 2.2 Challenges and Lessons 2.2.1 Challenges Internships provide several advantages, including exposure to work, the ability to use what you've learned in the workplace, and the discovery of your skills and limitations Above all, participating in competition preparation provided me with numerous lessons and experiences that I had not previously experienced, as well as many useful experiences However, after actually taking part in the internship program, more challenges arose Due to the complicated nature of the Covid-19 pandemic, the city has just 13 TIEU LUAN MOI download : skknchat@gmail.com implemented a social distancing policy, and the corporation has urged staff to work from home As a result, my internship has to be done remotely Here are the difficulties that I personally learned after a month of internship at Super English: The expertise of being an academic specialist demands a diverse set of talents and abilities Working in a professional atmosphere that requires a lot of flexibility, I've done my hardest to study and stick to the allocated work schedule Learning, comprehending, and finishing activities are all hampered by the first communication Although I eventually conquered it, I believe this is a problem that many trainees confront When I'm given a lot of new responsibilities in a day, it's also challenging for me to plan my time The quantity of work I have on some days sometimes makes me under pressure This is a professional position, and making mistakes in my reports and assignments might irritate my bosses Last but not least, as a trainee with minimal prior experience, the department of academy was the most difficult obstacle I faced I had to revise my thoughts and contents a lot when working with the training manager and international teachers to produce training materials and assessments I made mistakes in editing, arranging, and generating reasoning for a report at first as well, but as I became more accustomed to the task, everything became simpler and easier than before 2.2.2 Experiences The four-week internship in Super English gave me a chance to use my English in practice After the internship, besides the difficulties and benefits, I also drew my own lessons: Besides the knowledge learned in school and self-study, I learned initially to work in a high pressure environment, gradually getting used to the pressure is very useful for my work later I learned useful lessons to gradually add my missing knowledge, soft skills and understand the culture of behavior where it is important to have the right attitude for the working environment now and in the future 14 TIEU LUAN MOI download : skknchat@gmail.com I learned how to organize my time properly after practicing In fact, when working in a pressurized environment, it is necessary to have good health That's why timing is so important When you can arrange your time properly and have good health, work will also be much better I learnt to operate in a high-pressure setting at first, and gradually acclimating to the pressure subsequently proved to be really beneficial to my career I acquired valuable lessons that helped me progressively fill in the gaps in my knowledge, soft skills, and understanding of the culture of conduct in which it is critical to have the proper attitude for the workplace today and in the future After some practice, I was able to adequately plan my schedule In truth, excellent health is required when working in a high-pressure setting That is why the importance of timing cannot be overstated Work will be a lot better if you can effectively organize your time and maintain excellent health CHAPTER 3: THE REALITY OF USING ENGLISH IN SUPER ENGLISH NATIONAL EDUCATION COMPANY LIMITED 3.1 Reality of using English in the company As I mentioned above, Super English is a unit that applies an educational model related to academic English with a system of modern facilities and the ability of 100% of students who study at Super English has reached program outcome standard in communicating English courses as well as TOEIC certificate In order to provide students with these skills and knowledge, the company's staff and teachers need to have corresponding educational skills and knowledge After a month of internship here, I draw for myself the strengths and difficulties in using English here as follows: Firstly, I mention to strengths at this organization that I have interned for a month Employees' communication skills and professional knowledge will increase if they work in an atmosphere that employs a balance of academic and communicative English Furthermore, I was exposed to a whole different atmosphere, which boosted my language abilities People will study a range of approaches in their field here, as well as receive intense instruction for their personal growth 15 TIEU LUAN MOI download : skknchat@gmail.com Furthermore, working in this setting will assist managers in better operating and caring for their personnel, allowing most employees to improve their professionalism When a manager performs well, it sets a good example for the rest of the firm Besides, increased pay or money internationalizes the worth of the task you perform When the staff here invests a great deal of thought, effort, and time, of course it is well worth it In terms of difficulties, each working environment will have its own set of challenges, and even an academic English company will face its own set of challenges First and foremost, it is hard to ignore the challenges that a new employee will experience, the most typical of which are information overload, inability to adjust to the business culture, and trouble keeping up with everyone This is a professional setting where self-learning is essential, and if new workers are unaware of this, they will be unable to grow themselves and the organization as a whole This is an academic English organization with admission standards that will almost certainly demand an English-related certification, the level of English required will vary based on the department It will be a chance if many individuals with talents in each profession will have the chance to completely commit their abilities, but it will also be a barrier if their language abilities are not equivalent The majority of employees can completely improve their communication language skills, but they hardly improve their academic language skills As previously said, this will lower that individual's and the department's degree of growth Being able to interact with foreigners will enhance your pronunciation and other communication abilities, but you shouldn't stop there On the other hand, some people focus solely on academic English, forgetting that they also need to acquire communicative English for daily conversation, since a solid workplace connection leads to a good working status the most suitable employment for the individual 3.2 Some solutions to improve the use of English in in the company Recognizing the importance of academic English in the company's operations, I shall offer remedies to the following deficiencies: 16 TIEU LUAN MOI download : skknchat@gmail.com Throughout the recruitment process, the organization should develop more precise English requirements In addition, to promote initiative in learning and using the language, periodic tests of English ability should be done Intensive training should be provided so that each employee's basic foreign language abilities can keep up with the company's growing expectations Employees who focus entirely on the skills and information they need to work will rapidly forget what they already have, making extensive training necessary To enhance the reflectivity of English among employees, more opportunities for departmental staff to communicate directly with overseas clients must be provided, allowing them to be more confident and perform better The company has a rewarding culture that includes a bonus for individuals who well, as well as higher compensation for employees with advanced degrees and English abilities Managers should also organize English tournaments or mini-games within the company Extracurricular activity, travel, and minor contests may all be utilized to excite the interest of employees at all levels of the organization People might be motivated to work harder and devote more time to their occupations by receiving attractive gifts Each employee should pay some attention to enhancing their English abilities, practice, and constantly investigate and refresh their English knowledge This is the most effective technique to operate more professionally, which benefits not only the firm but also yourself and other students taking English classes here Overall, the fundamental answers listed above are those that I have studied and learnt on my own in the past It is completely normal for a company specializing in academic English, let alone highly qualified English teachers, to recruit highly qualified staff in addition to the appropriate English certificate; however, there will be instance s where human resources are directly recruited due to special abilities in a particular department It is absolutely necessary and reasonable to constantly research and come up with solutions 17 TIEU LUAN MOI download : skknchat@gmail.com CHAPTER 4: PROPOSAL OF THE GRADUATION THESIS’S TOPIC A study on the difficulties in learning English writing skill faced by the first year students at Thuongmai University and solutions Nowadays English is a widely spoken language that is steadily gaining ground among the majority of the world's people After a month of interning at Super English, I've realized how important this language is in my life and in the lives of others At this working environment, I have a more in-depth look at components of academic English and communicative English Actually they are two important skills in life and work English communication today is equally important There are many factors that affect the fact that communicative English is not the same as academic or translation English From practice and recent studies, communicative English is not the same as academic or translation English is influenced by a number of variables According to practice and current studies, young Vietnamese people frequently misunderstand and abuse the meaning of words and grammar The fact is that quite a lot of first -year students have difficulty putting their knowledge of writing skills into practice when they are really exposed to it in an office environment, most recently when I go to practice Therefore, I propose a subject for my graduation thesis: "A study on the difficulties in learning English writing skill faced by the first year students at Thuongmai University and solutions" I faithfully hope that the teachers will consider and support me in the process of researching this thesis 18 TIEU LUAN MOI download : skknchat@gmail.com CONCLUSION Super English National Education Company Limited is a trustworthy environment with a team of experienced teachers instructing with a strong sense of responsibility for all students, parents in the field of academics and training During a month of internship here, I've learned a great deal that I wouldn't have gotten in school or from books, and I'm much more mature Here, I'll be able to put what I've learned into practice while also gaining experience in the workplace and working culture These experiences will aid me in making more accurate selections about what I like in the future and will clearly lead my future profession With all experience I have gotten here for a month, I write this report to show the current situation of the staff in the department I practice in particular and the company's employees in general and suggest some solutions for what is not good still exist I hope these suggestions will bring good results for the company I receive the enthusiastic support of the head of the academic department and all coworkers in the same department in particular as well as the company as a whole I would like to thank faithfully the Super English National Education Company Limited for providing me with opportunities to study, experience, and develop Hanoi, January 20 , 2022 th Student Doan Thi Hanh 19 TIEU LUAN MOI download : skknchat@gmail.com REFERENCES Website: http://anhngusuperenglish.edu.vn/ Head of Academic Department Fanpage: https://www.facebook.com/anhngusuperenglish.edu.vn/ 20 TIEU LUAN MOI download : skknchat@gmail.com ... about Super English National Education Company Limited 1.1.1 Information about Super English National Education Company Limited Image Logo of Super English National Education Company Limited Super. .. OF SUPER ENGLISH NATIONAL EDCATION COMPANY LIMITED 1.1 General information about Super English National Education Company Limited 1.1.1 Information about Super English. .. Super English National Education Company Limited Founded in 2018, Super English National Education Company Limited is a company specializing in training communicating skills in English such as
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