CHANGE RESERVATION prepare instead of Hold spell welcoming date reservation changes Stacy : Good morning Ming Garden How may I help you? Guest : Yes, I have a reservation for a table at p.m on 12th November I’d like to make (1)………………… some to it? Stacy : May I have your name under(2)………………… , please, sir? Guest : Bouvier Stacy : Could you (3)…………………that for me, please? Guest : Yes, that’s B-O-U-V-I-E-R I would like to change the (4) …………………., if possible, the 13th November (5)……………………the 12th November Stacy : (6)……………… the line a moment, and I’ll just check Mr Bouvier, but I think that’s possible… the 13th, did you say? Guest : Yes, that’s right And one more thing, can you (7)………………… a table at 7:30p.m instead of p.m as reserved Stacy : No problem, Mr Bouvier A table for at 7:30p.m on the 13th November Guest : Thank you So that’s fixed up then Stacy : Yes, it’s done, Mr Bouvier We look forward to (8) …………………… you on the 13th November Guest : Thank you, goodbye PROCEDURE of CHANGE RESERVATION Greeting Asking for name/ name spelling: Can I have your name under reservation? Checking reserved details: So, you booked a table for 2, at 7.30 PM…is that Correct, Sir? Asking for information changed: What changes would you like to make? Check availability: : One moment/ Just a moment/ Hold the line a moment, please I’ll check the bookings Confirming information changed: So, you changed the time/date/ the seating from ….to ….Is that right sir? …………… The booking details with changes will be made then Say something nice: thank you for calling We look forward to welcoming you on …… ... Checking reserved details: So, you booked a table for 2, at 7.30 PM…is that Correct, Sir? Asking for information changed: What changes would you like to make? Check availability:... the bookings Confirming information changed: So, you changed the time/date/ the seating from ….to ….Is that right sir? …………… The booking details with changes will be made then Say something