1 SCHOOL OF ASSIGNMENT COVER SHEET STUDENT DETAILS Student NGUYỄN LÊ THẢO name: NGUYÊN Student ID number: UNIT AND TUTORIAL DETAILS Unit name: AEn-T321WSB Tutorial group: Lecturer or Tutor name: Unit number: Tutorial day and time: 21000916 Gabriel Ryan ASSIGNMENT DETAILS Title: Individual Essay Length Due : 1,191 words date: Home campus (where you are enrolled): 02/01/2022 Date submitted: 02/01/2022 DECLARATION x I hold a copy of this assignment if the original is lost or damaged x I hereby certify that no part of this assignment or product has been copied from any other student’s work or from any other source except where due acknowledgement is made in the assignment x I hereby certify that no part of this assignment or product has been submitted by me in another (previous or current) assessment, except where appropriately referenced, and with prior permission from the Lecturer / Tutor / Unit Coordinator for this unit x x No part of the assignment/product has been written/produced for me by any other person except where collaboration has been authorised by the Lecturer / Tutor /Unit Coordinator concerned I am aware that this work will be reproduced and submitted to plagiarism detection software programs for the purpose of detecting possible plagiarism (which may retain a copy on its database for future plagiarism checking) Student’s signature: NGUYỄN LÊ THẢO NGUYÊN Note: An examiner or lecturer / tutor has the right to not mark this assignment if the above declaration has not been signed 2 ARO 00380 08/15 Individual Essay Some people believe that the rapid development of e-commerce nowadays truly assists them in their purchasing, while others believe that traditional shopping is better By Nguyen Le Thao Nguyen_ AEn-T321WSB-6_21000916 January 02, 2022 Traditional commerce has lost its position in the business field as digital technology has become more widespread Most modern customers spend more money on e- commerce than they on traditional forms of purchasing and selling According to the findings of a recent survey on online shopping and purchasing habits in the United States, 96 percent of Americans shop online, spending an average of five hours per week making online purchases and allocating 36 percent of their weekly shopping budgets to e-commerce (BigCommerce United States, 2016) Traditional commerce, on the other hand, continues to exist as a traditional value for many generations due to its particular benefits According to Educba India (2018), both e-commerce and conventional commerce models are still popular depending on client availability, requirements, and emergence It is impossible to deny that the fast expansion of e-commerce has made purchasing considerably more convenient for customers Moreover, there are a lot of issues that are harmful to clients and cause them to leave this form of purchasing This essay examines the primary reasons why customers choose e-commerce in terms of saving time and having a range of options Furthermore, the essay argues that problems such as network security and genuine product quality make ecommerce ineffective as a replacement for traditional commerce The first reason why consumers choose e-commerce is that it saves them time on shopping Customers just need to click one button to ensure that their chosen item is already in their possession.Vasic et al (2019) suggest that internet commerce ignores spatial and temporal boundaries Consumers may shop at any time and from any location, such as the office, dorm, or home Buyers will be quite disappointed if they are unable to take advantage of this time because of traffic congestion and poor weather when heading out to purchase This time may be better spent on their personal and family lives, which will make them happy in life Not only has the order time decreased, but the online shop's shipping times have also lessened The warehouse closest to the customer that contains the item they need will be located Furthermore, advanced technology will be used to determine the customer's address, allowing shippers to quickly locate the customer's house to deliver According to a research by ecommerce platform BigCommerce (2020), online shopping ranked higher than smartphone GPS and streaming media as the fundamental necessities that Americans could not live without Currently, many online delivery applications in Vietnam, such as Bemin and Grab, use very effective GPS localization technology Another factor is that online shopping allows people to compare products more quickly When people purchase online, previous buyers' comments are publicly displayed on commercial websites, and therefore, customers may get a better understanding of the thing they want to buy from the review, which includes real photos, sizes, and private feelings about the item Franco and Regi (2016) stated that because internet competition is high, companies encourage you to look at other consumer evaluations Every website has both positive and negative reviews You can see not only if the product is appreciated but also why people gave it a thumbs up or down As a result, online customers can make better and easier purchasing decisions Furthermore, pricing is a significant factor that attracts potential customers' attention Vasic et al (2019) argue that consumers buy things on the internet for a variety of reasons Consumers may, for example, buy anything at any time without having to go to the store; by comparing many websites at the same time, they can find the same goods at a lower price Because most customers are scared that the sale will end once they see an item, supplying discount coupons is essential to drive them to buy immediately, and therefore, sellers can compete with other online retailers Although e-commerce has made everything easier and more convenient, the product's quality is difficult to assess because it cannot be touched or seen in person and is only known from the seller's online information Franco and Regi (2016) stated that, although e-commerce makes everything easily accessible, a customer cannot genuinely touch things until they are delivered to their house It is important to review the return policy online before purchasing Always check to see whether returning items is an option Therefore, if the photographs or information are not true, it is possible to purchase a fake or an item that does not match the description A shirt worn by a model, for example, is advertised as freesize When the customer buys it, it is smaller than the customer's body, so this customer will be disappointed and may not buy clothes online again for fear of wasting money on things like that In addition, the product may be damaged during transportation Because goods have to go through many warehouses before reaching customers, it is difficult to avoid cases of products being thrown or hooked Especially for fresh foods such as fish, meat, and vegetables, their long-term preservation is very difficult because of the need for proper temperature and careful packaging Singh and Singh (2019) clarified that packaging is essential in preserving a product from environmental contamination and minimizing damage during transit and handling throughout the supply chain from the maker and manufacturer to the customer The estimated yearly losses as a result of damaged items in the United States alone exceed $10 billion As a result, traditional commerce is better for customers who want to buy products that are easily damaged in transportation Looking at the second idea, the issue of information security is a barrier that causes customers to be suspicious and avoid shopping online, particularly in countries where technology is less developed and people are still uneducated Franco and Regi (2016) found that customers in India have a common psychological fear of making online payments The majority of clients are unaware of the risks associated with internet purchases They are generally hesitant to share their credit card and bank account information and prefer to avoid purchasing online When performing transactions online, customers have to reveal their bank account or ID number or other items of personal information, which makes them very vulnerable to cyber attacks Worse situations can be mentioned where they will be threatened with blackmail and live under constant threat to their lives Therefore, investing in cybersecurity is essential to protect customers from cybercriminals When it comes to recruiting new customers, security is crucial, and online retailers should focus more on improving security (Vasic et al., 2019) In conclusion, e-commerce is a business model that provides customers with several advantages, including the opportunity to save time and money when shopping However, online purchasing still has significant drawbacks, such as poor product quality and information leaks, which make it more difficult for customers to trust, thereby encouraging them to go back to traditional shopping The rapid growth of e-commerce has brought both benefits and drawbacks for customers Nobody wants criminals to steal their personal information and use it to commit crimes in their guise.Therefore, small companies and startups should not overlook the necessity of genuine software and instead make significant efforts to protect themselves and their consumers References BigCommerce (2016, January 1) Online Shopping Survey Shows What Americans Consider As… BigCommerce https://www.bigcommerce.com/press/releases/bigcommerce-survey-showsamericans-consider-online-shopping-essential/ BigCommerce (2020, December 13) Ecommerce 101 + History of Online Shopping (2020) BigCommerce https://www.bigcommerce.com/articles/ecommerce/#the-impact-ofecommerce C Eugine Franco, & Bulomine Regi S (2016) (P) Impact Factor: 2.035 (I2OR) ADVANTAGES AND CHALLENGES OF E-COMMERCE CUSTOMERS AND BUSINESSES: IN INDIAN PERSPECTIVE Iss International Journal of Research – Granthaalayah, 43(3), 7–13 http://granthaalayah.com/Articles/Vol4Iss3/02_IJRG16_SE03_02.pdf\ E-commerce vs traditional commerce | Learn The Important Differences (2018, November 28) EDUCBA https://www.educba.com/e-commerce-vs-traditional-commerce/ Singh, J., & Singh, S P (2019) Damage Reduction to Food Products During Transportation and Handling Handbook of Farm, Dairy and Food Machinery Engineering, 741–770 https://doi.org/10.1016/b978-0-12-814803-7.00028-2 Vasic, N., Kilibarda, M., & Kaurin, T (2019a) The Influence of Online Shopping Determinants on Customer Satisfaction in the Serbian Market Journal of Theoretical and Applied Electronic Commerce Research, 14(2) https://doi.org/10.4067/s0718-18762019000200107 ... purchasing, while others believe that traditional shopping is better By Nguyen Le Thao Nguyen_ AEn- T321WSB- 6_ 210009 16 January 02, 2022 Traditional commerce has lost its position in the business... 08/15 Individual Essay Some people believe that the rapid development of e-commerce nowadays truly assists them in their purchasing, while others believe that traditional shopping is better By Nguyen. .. cause them to leave this form of purchasing This essay examines the primary reasons why customers choose e-commerce in terms of saving time and having a range of options Furthermore, the essay argues