ANALYZING INTERNATIONAL HUMAN RESOURCES MANAGEMENT ACTIVITIES OF WALMART

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION ✡✡ COURSE: HUMAN RESOURCES MANAGEMENT ANALYZING INTERNATIONAL HUMAN RESOURCES MANAGEMENT ACTIVITIES OF WALMART GROUP WINX LECTURER: Lê Thị Kim Khang AUTHORS: Student ID: Nguyễn Mai Thảo 19124065 Lê Hoàng Kim Thanh 19124064 Trần Thị Hải Yến 19124043 Phùng Ngọc Trâm 19124039 ASSIGNMENT TABLE NO PERFORMER Nguyễn Mai Thảo Lê Hoàng Kim Thanh Trần Thị Hải Yến Phùng Ngọc Trâm PERCENT 100% assigned work CONTRIBUTION Chapter IV, Chapter III part 3.3 100% assigned work Chapter II 100% assigned work Chapter I 100% assigned work Chapter III TABLE OF CONTENTS ABSTRACT CHAPTER I: INTRODUCTION 4 1.1 SUMMARY OF TOPIC 1.2 REASON FOR CHOOSING THE TOPIC 1.3 OBJECTIVES OF THE TOPIC CHAPTER II: BRIEF INTRODUCTION OF WALMART 2.1 INTRODUCTION 2.1.1 Overview 2.2 History begins 2.2.1 Brand positioning 2.3 SPECIFIC PRODUCTS AND SERVICES 2.4 A BRIEF OUTLINE OF WALMART’S PERSONNEL CHART CHAPTER III: INTERNATIONAL HUMAN RESOURCE MANAGEMENT ACTIVITIES 3.1 AN OVERVIEW OF THE INTERNATIONAL HUMAN RESOURCE MANAGEMENT STRATEGY AT WALMART 3.2 WALMART’S RECENTLY RECRUITMENT PROCESS 3.3 COMPLETE THE RECRUITMENT PROCESS FOR WALMART 6 6 7 9 11 CHAPTER IV: CONCLUSION 12 REFERENCES LIST 13 TABLE OF FIGURE x Figure Walmart Personnel Chart ABSTRACT Human Resource Management (HRM) is an integral factor of business operations It is a systematic approach to successfully managing employees in an organization in order to help them gain a competitive edge in their market It is structured to optimize workforce efficiency to serve the employer’s corporate goals HRM is mainly concerned with human resource management within the organization, focusing on strategies and processes In other words, HRM is really a style of employee management, which emphasizes those employees as assets of the company It supports the operation of each division or business division and helps the organization achieve its long-term goals The human resource manager’s job is to focus on the continual improvement of the workforce Manager’s strategies must align with the organization's needs, mission, and vision Their responsibilities to employees within the company include selecting and recruiting, recognizing and rewarding, evaluating, providing orientation for employees, and planning appointments to higher positions This article aims to analyze human resource management (HRM) practices in a company like Wal-Mart Stores, Inc From there, the author will be able to point out the strengths and weaknesses of HRM and then make suggestions on how it can be improved CHAPTER 1: INTRODUCTION 1.1 Summary of topic The topic focuses on analyzing the human resource management of the multinational company Walmart The report briefly introduces the history of the formation and development of Walmart and the vision, core values, and mission of this supermarket chain Introduction to Walmart’s international human resource management activities, the personnel selection process applied by the corporation to find human resources for the company 1.2 Reason for choosing the topic Nowadays, a successful corporation undoubtedly has a competent team of personnel and developed technologies However, another aspect of the organization is equally vital: human resource management They have the necessary skills and information to assess each employee's capabilities As a result, human resources are being exploited and allocated so that the entire firm apparatus is running at maximum capacity Besides that, they are also in charge of organizing training, activities, and networking initiatives that help to shape the company's culture Indirectly, this boosts staff morale and encourages a positive work attitude Another significant aspect of human resource management is to assist in resolving employment issues for both company and society personnel As a result, the human resource management department plays a critical role that no organization or corporation can afford to overlook if they want to grow sustainably Walmart is a multinational corporation with 60 years of experience, one of the top companies with the highest revenue globally, and has a chain of stores in 28 countries With a dense chain of stores, Walmart's employees are enormous How did Walmart make the company run so smoothly to run a company with such a high number of employees? Realize that Walmart is mighty in the management and selection of personnel training In order to maintain the quality of service that customers have appreciated in many countries over the years, our group feels excellent admiration and appreciation for Walmart's international human resource management The group chose the topic of analyzing Walmart's international human resource management activities to analyze and clarify the operating mechanism in the human resource stage of the supermarket chain In addition, providing solutions to help the company improve in human resource management, help the company optimize human resources, and improve the quality of human resources for strong development in the future 1.3 Objectives of the topic ● Analysis of Walmart’s international human resource management ● Performance evaluation of the management stage ● Analyze points for improvement ● Offer solutions to help improve international human resource management Helping the company optimize human resource management, building a solid company core, and consolidating human resources are also essential factors to help the company grow CHAPTER 2: BRIEF INTRODUCTION TO WALMART 2.1 Introduction 2.1.1 Overview Walmart is currently the world's largest company by revenue - more than $500 billion, according to the 2018 Fortune Global 500 list - and the world's largest private employer with 2.3 million employees It is a publicly owned family business, as the Walton family controls the company Sam Walton's heirs own more than 50% of Walmart through their parent company, Walton Enterprises, and personal fortune Walmart was the largest US grocery retailer in 2016 Walmart's investments outside North America have seen mixed results: UK, South America, and China operations are very strong Success, while joint ventures in Germany and Korea failed 2.2 History begins Walmart - is an American multinational retail company operating a chain of hypermarkets, discount department stores, and grocery stores located in Bentonville, Arkansas Sam Walton founded the company in 1962 It also owns and operates the retail warehouses of Sam's Club On January 31, 2018, Walmart had 11,718 stores and clubs in 28 countries, operating under 59 different names Vision: to make every day easier for busy families Mission: helping people worldwide save money and live better – anytime and anywhere – in retail stores and eCommerce Core values: • Service to the Customer • Respect for the Individual • Strive for Excellence • Act with Integrity 2.2.1 Brand positioning Walmart: Save Money Live Better For price-sensitive shoppers, Walmart is the retailer that makes them feel "smart" and helps them live better because only Walmart offers everyday bargains on brands they trust, with an easy and fast shopping experience 2.3 Specific products and services Currently, Walmart has 75 million products at its stores Their main supply products are household appliances, electronics, clothing, accessories, children's toys, and groceries… Based on brand stores' colossal purchasing power and rapid growth Simply put, Walmart can buy cheap and get the products from the manufacturers on its shelves cheap to sell products cheaper than any of their competitors Walmart is a giant distributor Product brands cannot let themselves be removed from the shelves of this giant retailer 2.4 A brief outline of Walmart’s personnel chart Walmart's business structure is divided into three critical divisions: Logistics, Store Operations, and Real Estate All of these areas are headed by different leaders The first department is the President and CEO of Walmart USA, John Furner, who is responsible for managing all operations of Walmart stores in the US He is also responsible for ensuring that customer relationships are maintained Next, the second of three divisions is Walmart International, whose President and CEO is Judith McKenna He is responsible for the operation of all stores outside the country Then there is Kathryn McLay - President and CEO of the third division Sam's club He is responsible for maintaining the warehouses in different places He also strives to be able to deliver better and timely products to all Walmart stores in order to achieve customer satisfaction Besides the executives of these three major divisions, Marc Lore, the president and CEO of Walmart's e-commerce and technology in the United States Therefore, the members of these four divisions are under the direct authority of Dough McMillon and are responsible to him for all their duties Figure Walmart Personnel Chart In addition to the leaders leading the three main divisions above, the company also has other personnel such as Project Manager, Business Analysis Manager, Engineering Manager, Training Manager, and Team members of each department 10 CHAPTER 3: INTERNATIONAL HUMAN RESOURCE MANAGEMENT ACTIVITIES 3.1 An overview of the international human resource management strategy at Walmart Walmart Human Resource Management addresses recruitment needs by using different sources and methods of recruiting suitable for different positions in the organization and using remuneration and respect for employees In order to increase labor productivity, Walmart focuses on training employees so that they can everything assigned to them to reduce costs Besides, Walmart also encourages employees to come up with ideas Use HR strategy with outstanding customer responsiveness These HR strategies have helped Hershey's company create a competitive advantage in outstanding efficiency and superior customer responsiveness The diversity in human resources at Walmart does not stop at the gender perspective but also in this corporation's views and open working environment Here, all employees' suggestions, observations, or problems are always taken care of by the board of directors Walmart focuses on leadership development, which is also an integral part of the human resource strategy at Walmart They are applying international leadership development standards to the retail industry in Asia, establishing research institutes that offer leadership development programs 3.2 Walmart’s recently recruitment process Walmart’s recruiting process involves four steps: completing an online application, completing an assessment test, conducting an initial and follow-up interview, and completing an orientation This process normally takes about two weeks from start to finish Applicants are asked to provide information about their work history, the job they are applying for, and potential employment opportunities The application process takes about an hour At Walmart, recruiting seems to be getting more straightforward because the demand for employees is always high, especially during the busy season Candidates will significantly improve their job 11 chances by applying for and reaching out to more jobs The Walmart hiring process includes the following four steps: Step 1: Application If the candidate registers on the Walmart website, the candidate must first complete an online registration form Once done, the organization of their choice will receive the information for their application The support staff will review applications and speak directly with the people responsible for the job requested Step 2: Review the job evaluation This assessment of Walmart’s knowledge of the hiring process assesses how employees react in specific situations that involve customers, supervisors, coworkers, and other problems at large This quiz is a multiple-choice exercise that tests how the employees handle specific situations with clients, supervisors, or coworkers Walmart uses this test to separate people into two categories - Tier and Tier Tier applicants are given priority for positions The following are aptitude round tests: ● MCQ Test: This round tests your knowledge of the basics of your computer This is a 60-90 minute test that includes: - 10 MCQs related to suitability and three coding questions (13 questions in total) - The aptitude test includes questions on mathematics and logical reasoning - Applicants can choose any programming language to write the program - Important topics: strings, compiler design, dynamic programming, DBMS, and more ● Coding Challenge: A 90-minute quiz to solve coding problems This process will take them to Walmart’s “Level 1” or “Level 2” Level applicants take precedence over Level applicants The term “level 1” is used to classify and classify groups of people who have performed exceptionally well in a job evaluation test by providing complete answers to more than 85 percent of the exam questions Level is the category of applicants who pass the job evaluation exam and not have a chance of getting a job ● Profile Confirmation: Candidate profiles will be reviewed before subsequent 12 rounds Step 3: Interview Round Walmart basically has two job interviews Candidate performance in the first interview will often determine whether they will be invited for a second interview and then the job according to the leadership ● First-round interviews: Walmart interviews three candidates for each job and selects the best candidate from among them Some of questions that may be asked in the interview include: What can you tell me about Walmart? What makes you want to work at Walmart? How would you deal with an angry client? Why should I hire you? ● Second Round Questions: This question is very similar to the first one, although the questions are more challenging or labor-intensive If they’re doing well in this part of the process, they’ll fill out paperwork to get a preview The candidate will also be sent for a drug test if your state requires it Once the medications and background check results are in place (usually about three days), someone from Walmart will call the candidate and give them more information The second interview questions are pretty much the same as the first interview, but a little tricky and not as superficial as the interview questions Step 4: Walmart Orientation The Walmart orientation lasts three days On Days and 2, they will fill out paperwork, watch instructional videos, and learn about the Walmart culture The candidate will take computer-based instruction (CBL) on the last day Each module will teach them what they need to know about a particular topic and introduce the question to applicants Some example modules include alcohol compliance, safety, and ethics After completing all required modules, the candidate is officially a Walmart employee! They will get their work schedule and start working in the next few days (Guest, 2011) 13 3.3 Complete the recruitment process for Walmart AI technology can be applied to shorten the candidate selection process AI is a term first mentioned by the father of AI, John McCarthy In 1956, McCarthy and Minsky defined AI as "the science and engineering of creating intelligent machines, the great computer program." Solve problems and take control of a data-driven function (Chen et al., 2020) and automate hiring using AI applications in human resource management (HRM) Nowadays, software in recruitment markets uses AIbased solutions to help recruiters scan many applications to find the best possible candidates Nowadays, it is one of the most globally used forms of AI recruitment solutions SAP's Resume Matcher and Textkernel are just a few examples of this type of software Textkernel can easily scan thousands of job applications Resume Matcher compares candidates with job descriptions and job entries on Wikipedia, allowing them to rank candidates according to their job descriptions For example, suppose AI follows human-based decision-making from the data it scans If there is a stipulation between recruitment and selection, the AI will continue to emphasize these features and iterate over the features Decisions made in the past Here is what human decision-makers need to consider when using AI-based recruiting tools (Dessler, 2020) Furthermore, with the support of AI, recruiters can quickly get data on personality and whether it is suitable for the job applied for Thousands of repetitive tasks will disappear as AI is responsible for handling these procedures efficiently The AI is intelligently designed to correct bias in the selection process Many significant sources of bias such as name, age, gender, race, and beliefs can be overcome with the assistance of AI systems As an application, AI has been defined as a software and hardware system that can think like a human and make intelligent decisions based on data (Muethel et al., 2012) Organizations are already using a variety of AI-enabled applications such as voice and facial recognition and problem-solving, but HRM is in the early stages of implementation AI completely redefines the relationship between employer and applicant Evaluating candidates, scheduling interviews, checking references, and sending job offers to selected candidates can also be automated by 14 other apps with AI Only 10% of companies are currently using AI in high contexts, and 36% of organizations expect to make AI fully used in the future (Thompson, 2017) 15 CHAPTER 4: CONCLUSION So from all of the above, we know that human resource management is of strategic importance to Walmart This is also the definition of HRM Wal-Mart’s employee retention strategies are complete, and Wal-Mart’s logistics thinking is prominent in the retail industry That is why Wal-Mart can achieve its mission - save money, live better, and maintain its leadership position in the industry However, in the author's view, although Wal-Mart’s employee retention strategies are more advanced than those of its competitors, they are not well organized They suggest that the employee retention system is very complicated and messy Therefore, besides operating human resources, top managers should pay more attention to day-to-day work management because, after all, employmentrelated issues are what they face every day So, they should take a more active role in the training and utilization of their human resources and cultivate a better organizational culture, all of which can be more cost-effective Furthermore, respectively helped realize Sam Walton's simple philosophy of “bringing more value to customers” 16 REFERENCES LIST Chen, E., Park, H H., & Schwartz, L (2020) Improved finite-state morphological analysis for St Lawrence island yupik using paradigm function morphology LREC 2020 - 12th International Conference on Language Resources and Evaluation, Conference Proceedings Dessler, G (2020) Human Resource Management, 16th Edition In Library of Congress Cataloging-in-Publication Data Guest, D E (2011) Human resource management and performance: Still searching for some answers Human Resource Management Journal, 21(1), 3–13 https://doi.org/10.1111/j.1748-8583.2010.00164.x Muethel, M., Gehrlein, S., & Hoegl, M (2012) Socio-demographic factors and shared leadership behaviors in dispersed teams: Implications for human resource management Human Resource Management, 51(4) https://doi.org/10.1002/hrm.21488 Thompson, A (2017) Walmart’s HRM: HR Planning, Job Analysis & Design Panmore Institute PanMore Institute 17 ... of each department 10 CHAPTER 3: INTERNATIONAL HUMAN RESOURCE MANAGEMENT ACTIVITIES 3.1 An overview of the international human resource management strategy at Walmart Walmart Human Resource Management. .. 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