HUMAN RESOURCES MANAGEMENT OF NÉSTLE

HO CHI MINH UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF HIGH QUALITY TRAINING — HUMAN RESOURCES MANAGEMENT OF NÉSTLE Ho Chi Minh, May 2022 HO CHI MINH UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF HIGH QUALITY TRAINING — HUMAN RESOURCES MANAGEMENT OF NÉSTLE Ho Chi Minh, May 2022 TABLE OF CONTENT CHAPTER 1: INTRODUCTION 1.1 Summary of the topic Human resource recruitment is a very important step in Human Resource Management, in order to this well, organizations need a suitable human resource recruitment process to be able to find themselves excellent employees However, many businesses have not yet built a reasonable human resource recruitment process With the goal of becoming a leader in nutrition, health and fitness for the food industry, Nestlé is committed to advancing the company's common goals and creating shared value in a non-profit organization model concentrate Companies often use differentiated and low-cost leadership strategies to capture or retain target markets They have also established a global hybrid or hybrid structure that empowers head-office reporting area managers with autonomy over specific business activities and external processes their decision Although Nestlé has certain competitive advantages to survive in the market, in the ever-changing global market, the company still faces challenges from the external environment and internal factors Along with a general understanding of a brief introduction of Nestle and international human resource management activities, this report attempts to discuss the organizational theory and design through the business stories of Nestlé We will start with the company overview, overview of the international HRM strategy of Nestle, Nestle's recruitment process and Sales Trainee Program In the end, this paper will summarize Nestlé's and analysis of Nestle's recruitment process 1.2 Reason for choosing the topic Human resources are an important factor determining the success or failure of an enterprise An organization can only exist and develop if it has sufficient human resources in both quantity and quality To attract the best employees to the organization, businesses need to have an optimal recruitment process If the recruitment process is done well, it will contribute to reducing the time and cost of retraining, and also help businesses find employees with enough knowledge and skills to serve their long-term goals organization's Therefore, the recruitment process is very important to the success of the business The world's largest multinational food and beverage company Nestlé is a good example of the human resource recruitment process, so I decided to choose the topic: "Analysis of Nestle's recruitment process" This thesis is made with the purpose of presenting the core issues of the human resource recruitment process, thereby analyzing the current situation of the human resource recruitment process in the world's largest multinational food and beverage company Nestle 1.3 Objectives of the topic Analysis overview of the international HRM strategy of Nestle and Nestle recruitment process and draw conclusions CHAPTER 2: BRIEF INTRODUCTION OF NESTLE 2.1 Overview of NESTLE According to toppr.com (2018) stated: In terms of sales, Nestle is the world's largest food corporation It was founded in 1866 by Henri Nestle, a Swiss businessman While its major focus is on foods and beverages, the company has over 2000 goods Maggi, Kit Kat, Nespresso, Nescafe, and other well-known products and brands are among them Nestle's total revenue in 2016 was around 90 billion Swiss Francs It employs about 339,000 people worldwide and runs 418 factories in 86 countries Its goods are sold in 191 countries throughout the world Nestle is also a pioneer in the field of nutritional science research It spends about 1.5 billion Francs on research and development every year Nestle now has 17 R&D and testing centers across the world (as of October 2018) Philosophy Nestle's purpose is clear and memorable: "Good Food, Good Life." This mission incorporates the company's entire formula for success: providing customers with the best delicious and nutritious food and beverages in a variety of categories: Portfolio Nestle's portfolio includes a diverse range of products and brands Let us only look at a handful of the more essential ones ● Nestle Waters is one of the most well-known bottled water companies It operates over 100 bottled water plants in 35 countries Pure Life, Perrier, Vittel, and other well-known brands are among them ● Cereal Partners Worldwide (CPW) is a joint venture between Nestle and General Mills, a significant food corporation They make Cerelac, Cookie Crisp, Gerber, and other morning cereals and baby food ● Nestle Health Science is a pioneer in the field of nutritional science They make foods like Boost, Meritene, Nutrin Junior, and others to help with pediatric care, brain health, and other issues ● Nestle Nespresso: This industry began in 1986 Customers can make their ideal cup of coffee using it Nescafe, Nescafe Gold, Nescafe Classic, Nescafe Decaf, and other brands are included 2.2 History begins of Nestle According to Nestle.com: The pioneer years: Our history begins in 1866, with the foundation of the Anglo-Swiss Condensed Milk Company Henri Nestlé developed a breakthrough infant food in 1867, and in 1905 the company he founded merged with Anglo-Swiss, to form what is now known as the Nestlé Group During this period cities grow and railways and steamships bring down commodity costs, spurring international trade in consumer goods ● 1866: Anglo-Swiss Condensed Milk Company is founded by brothers Charles and George Page from the United States Using copious fresh milk supply in Switzerland, they use knowledge garnered in their country to create Europe's first condensed milk production factory in Cham They began promoting the product as a safe, long-lasting substitute to fresh milk in Europe's industrial towns under the Milkmaid brand ● 1867: In Vevey, Switzerland, Nestlé's founder, German-born pharmacist Henri Nestlé, introduces his 'farine lactée' ('flour with milk') It's made up of cow's milk, wheat flour, and sugar, and Nestlé created it to help infants who can't be nursed cope with high death rates He began using the now-iconic 'Nest' emblem about this time ● 1875: Three local businessmen buy Henri Nestlé's company and factory in Vevey To help boost production and sales, they need chemists and professional personnel ● 1878: Nestlé and Anglo-Swiss face fierce competition when they start selling rival copies of each other's original products: condensed milk and newborn cereal Both companies are expanding their international sales and manufacturing ● 1882-1902: Anglo-Swiss advances into the United States in 1882, but its aspirations are thwarted by the death of George Page It sold its US operations in 1902, paving the path for a future merger with Nestlé ● 1904: When Nestlé takes over Peter & Kohler's export sales, it is the first time the company sells chocolate From 1875, when it supplied his Vevey neighbor Daniel Peter with condensed milk, Nestlé played a part in the development of milk chocolate, which Peter utilized to create the first commercial product in the 1880s 2.3 Specific products and services of Nestle 2.3.1 Dairy Nestlé Dairy products are a delicious and unique addition to any specialty hot beverage, baking, or cooking! Stated by Nestle professional.com 2.3.2 Coffee Nestlé coffee is the most well-known coffee brand in the world It is also the most popular coffee in the world Every day, savor special moments Nestle stated Figure 1: Loumidis Traditional Greek Coffee 200g (pack of 2) 2.3.3 Water The nestle pure life : “Every drop in every bottle of our water goes through a rigorous quality process That’s how we can make sure it meets our high safety standards, and tastes great too.” Figure 2:NESTLÉ PURE LIFE Bottle 500ml 2.3.4 Juices, Nectars & Fruit Drinks Nestle juices is one of our best-selling items Both Nesfruta and Nestle Fruita Vitals provide a wide range of products Figue 3:Nestle Juice Fruita Vitals Apple Nectar Bottle 2.3.5 Infant nutrition Breast milk is the best source of nutrients for babies as they begin their lives It gives babies the appropriate nutrition, increases tolerance, and protects them, while also fostering connection and stimulating the production of key hormones in moms.(from Nestle.com) Figure 4:INFANT NUTRITION | NESTLÉ 2.3.6 Breakfast cereal Whatever your age and lifestyle, there's a Nestlé breakfast cereal to help give you a good start to the day Discover our cereal brands Figure 5: Nestlé Breakfast Cereals to reduce sugar content 10 2.4 A brief outline of the nestle's personnel chart Nestlé's management is the Annual General Meeting of Shareholders, as is the case with most worldwide corporations (AGM) The company's executives are the Board of Directors, according to Nestlé's official website The company's activities are led by the Chairman of the Board and Chief Executive Officer The Chairman's and Corporate Governance Committee, Compensation and Nomination Committee, Audit Committee, and Finance Committee are the four committees that assist the Board of Directors in corporate governance The Board of Directors, led by Chairman Peter Brabeck-Letmathe, consists of 14 members who are responsible for various aspects of the global business Nestlé's Executive Board is made up of company executives and department heads that oversee the company's operations and carry out the Board of Directors' strategies and policies The graph below depicts Nestlé's management structure Figure 6: Nestlé's management structure 11 CHAPTER 3: HUMAN RESOURCE MANAGEMENT ACTIVITIES 3.1 Overview of the international HRM strategy of Nestle Nestle's approach is built on three pillars: preferred corporate citizen, preferred employer, and preferred provider of preferred goods Nestle considers itself to be a human-centric organization that responds to individual human needs across the world, with a particular focus on the well-being of both its customers and staff This is evident in its attitude and sense of duty toward individuals and the larger society Nestle's goal is to expand sales and profits while also focusing on boosting the standard of living and improving the quality of life for everyone Nestle thinks that people are the company's most valuable asset, that they offer strength, and that nothing can be accomplished without their devotion and enthusiasm 3.2 Nestle's recruitment process 3.2.1 Internship program Management Trainee Program: Similar to other multinational corporations such as P&G, Unilever, PepsiCo , Nestlé's Management Trainee program also includes rounds ● Round 1: Submit application (CV, cover letter) This round is designed to help employers determine whether you have met the communication requirements they set forth Academic performance, extracurricular activities, presentation, persuasion, and superiority over other applicants are all factors to consider Pay close attention to your CV; it should be well-designed, with short material that does not exceed one A4 page Advantages: Nestle will gain an overview of the candidate by gathering candidate information (CV, cover letter) They will be aware of the candidate's strengths and limitations and will match them to the job requirements Disadvantages: Candidates, on the other hand, have the ability to lie and exaggerate about their true abilities Furthermore, it will eliminate promising 12 candidates simply because they not know how to present their case as well as others ● Round 2: Aptitude Test/ IQ Test Instead of taking the exam online, as most organizations do, you will be summoned to a central location at Nestlé A day is broken into multiple instances, each involving around 300 persons The exam includes 35 questions in English reading comprehension, logical computation, and social knowledge When the exam is finished, it will be evaluated and the results will be announced If you pass, you will be able to continue taking the English test The English section of the exam is an essay The theme is generally to consider a well-known idea or remark The essential writing guideline is to avoid misspellings, keep sentences short, and develop ideas coherently Advantages: You will receive factual information about the candidate's intelligence by working to take the IQ exam Disadvantages: Firstly, they can be biased Planning a substantial review that is independent of learning and culture is quite difficult For a long time, test designers and specialists have struggled with this issue Despite a few exceptions, many conventional evaluations actually favor those who are fluent in the testing language or have a good foundation of general knowledge Secondly, Troubles with measuring different types of intelligence Individuals not have a single form of insight, as academics often believed, but rather a variety of them As a result, they can be gifted with one sort of insight, such as musical insight, but have a low numerical score, which does not mean that they have a low IQ The problem with IQ testing is that they don't quantify different sorts of insight, thus we don't get accurate results Not having valid outcomes can leave an impression on their learning cycle because it isn't based on their true talents and doesn't allow them to reach their full potential 13 ● Round 3: Initial Interview – Self-presentation In the email announcing this round, you will also receive a request for a topic The content is self-presentation, career orientation, then will be asked more carefully by HR Nestlé respects family values, so at first there will be some questions like: Who in your family has the most influence on you? What you think if you often have to come home from work at 7-8pm? If you got a similar position at another company at the same time as Nestlé, how would you decide? Then comes the preparation part and some other questions Advantages: You will be able to see the candidate's capacity to talk and explain himself or herself Furthermore, you can determine whether the candidate is a suitable fit for the company's culture Disadvantages: Maybe what you're hearing is merely the candidate's portrayal of themselves, but they're not that good in reality Furthermore, your emotions will make the evaluation more difficult, because if you see a candidate that looks like your relatives or coworkers, you will sympathize with them more than the other applicants who doesn't have anything in common with your friends ● Round 4: Assessment Center – Summer Camp This round lasted days, with 64 candidates divided into groups Each group has enough members from HR, Marketing, Finance, Technology to Supply Chain The common schedule for all is training in the morning and small challenges in the afternoon There will be a “big challenge” delivered on the first day, and the teams will have to give a presentation to solve it on the last day The jury are senior leaders Each group will also have a mentor cum observer, follow the group from the beginning to the end, both during meals and on duty, group discussions after hour Advantages: You'll be able to make a broad assessment of your candidate You may see their expertise, demeanor, and attitude at work and with others by watching how they work for three days This will provide you with more information to assist you make the best hiring decision possible 14 Disadvantages: The first issue will be related to your time if you that It will take you three days to gather information on your contender And not every business is willing to invest that much money Second, even if you can physically witness the applicant at work, factors such as false candidates and your feelings will still influence your ultimate judgment ● Round 5: Final Interview This is a round of interviews with senior leaders (maybe even foreign leaders) The questions are mostly familiar, not too twisted Please answer as honestly and freely as possible, organize your thoughts, try to think, solve problems, and show your identity Advantages: You already have a lot of information about your candidate in this round As a result, it's much easier to ask your queries It will assist you in completing the necessary steps to fully comprehend your candidate The next advantage is related to the company's culture We can assess if they are a good fit for our company's vision, goal, and culture by interviewing them with top leaders Employers will be able to make more informed decisions as a result of this Disadvantages: You already have a lot of information about your candidate in this round As a result, it's much easier to ask your queries It will assist you in completing the necessary steps to fully comprehend your candidate The next advantage is related to the company's culture We can assess if they are a good fit for our company's vision, goal, and culture by interviewing them with top leaders Employers will be able to make more informed decisions as a result of this Sales Trainee Program The route and format of the Nestlé Sales Trainee rounds are similar to those of the Management Trainee Only the content will focus on sales, especially knowledge about sales in the FMCG industry Therefore, it requires very careful preparation of knowledge, and your certain passion for sales 15 3.2.2 Apply directly program If you apply directly from Nestle, you only need to go to job placement centers, and rely on the job descriptions and apply directly to Nestle's recruitment department The most important thing in the process of applying directly at Nestlé is a good CV and good interviewing skills Interviewing experience for large, multinational corporations has a lot on the internet Advantages: The first advantage of this strategy is that you will be able to acquire substantially more candidates than with the other way You will be given an overview of the market's quality of human resources The second benefit is that you will not have to invest a lot of time and money in hiring individuals because you will only need to go via recruitment centers and advertisements to find applicants Disadvantages: Although we have an advantage in terms of the number of candidates, our technique of recruitment suffers from a disadvantage The first drawback concerns the candidate's quality The quality of the candidates will also vary substantially due to the enormous quantity of applicants There are a lot of good prospects, but there are also a lot of average and bad ones, making it tough to pick the appropriate one The second downside concerns the organization's reputation; if a company uses this strategy to recruit excessively, new prospects will believe that the company is in crisis, necessitating such a large recruitment effort As a result, we must exercise extreme caution when employing this technique CHAPTER 4: CONCLUSION 16 NESTLÉ is a large corporation, so their recruitment cannot be sloppy or unprofessional through rounds of interviews.It shows that talent is not enough, employees must be quick orientations in behavior with people around Not only a face-to-face interview, but also taking advantage of Gmail to more objectively assess the professionalism of the candidates and at the same time, NESTLÉ is not constantly afraid to give its candidates the opportunity to not only work directly with in the HR department, but also interviewed with senior leaders (maybe even foreign leaders), they need in the candidate to be as honest and comfortable as possible, organize their ideas neatly, try to think, solve problems, and express your identity That shows that the success of NESTLÉ not only comes from talent in the market but also comes from the inside - managing the quality of employees through each recruitment phase It is relatively rare for senior leaders to participate in the recruitment process, but with NESTLÉ, they mostly focus on the human factor - a golden key that strengthens the company's internals 17 REFERENCE Company overview of Nestle (“toppr.com.”2018) Retrived from https://www.toppr.com/guides/commercial-knowledge/businessorganizations/company-overview-of-nestle-walmart/ The Nestle company history (“ Nestle.com.”) Retrieved from https://www.nestle.com/aboutus/history/nestle-company-history Nestle dairy ( “Nestleprofessional.com”) Retrieved from https://www.nestleprofessional.co.za/food/nestle-dairy Nestle coffee (“ Nestle.com.”) Retrieved from https://www.nestle.com/brands/coffee About our purified water (“nestlepurelife.com”) Retrived from https://www.nestlepurelife.com/about-our-purified-water Nestle fruita vital (“nestle.pk”) Retrieved from https://www.nestle.pk/brands/juices Infant formula (“Nestle.com.”) Retrived from https://www.nestle.com/aboutus/breastfeeding-nutrition/baby-milk Cereal (“ Nestle.com.”) Retrieved from https://www.nestle.com/brands/cereals Nestle Organigrama Global ( “printerest.com”) Retrieved from https://www.pinterest.com/pin/926052742097651442#imgViewer 10 Experience in applying and working at Nestlé Vietnam (“Blog.topcv.vn”) Retrieved from https://blog.topcv.vn/ung-tuyen-va-lam-viec-tai-nestle-viet-nam/ 18 ... UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF HIGH QUALITY TRAINING — HUMAN RESOURCES MANAGEMENT OF NÉSTLE Ho Chi Minh, May 2022 TABLE OF CONTENT CHAPTER 1: INTRODUCTION 1.1 Summary of. .. understanding of a brief introduction of Nestle and international human resource management activities, this report attempts to discuss the organizational theory and design through the business stories of. .. choosing the topic Human resources are an important factor determining the success or failure of an enterprise An organization can only exist and develop if it has sufficient human resources in both