TW-MEDIF 1

CHAPTER - PASSENGER REQUIRING SPECIAL HANDLING ANNEX PASSENGER HANDLING MANUAL ANNEX 7/P Rev 03 01MAY2018 ANNEX 7A-1 MEDICAL CLEARANCE FORM PART I – MEDIF I I am aware that the data I decided to indicate relate to sensitive data By fulfilling this information and proceeding with the booking, I expressly give my consent to VNA to process these data solely for the good performance of the carriage (For more information about Vietnam Airlines' Privacy Policy , please refer to https://www.vietnamairlines.com) 茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲Vietnam Airlines' Privacy Policy PART I 茲茲茲茲 To be completed by PASSENGER 茲茲茲茲茲 A B - Answer ALL questions 茲茲茲茲茲茲茲 Put a cross “X” in “YES” or “NO” boxes 茲茲茲茲茲茲茲茲 Use BLOCK LETTERS when completing this form.茲茲英英英英英英茲茲茲茲茲茲 Passenger ‘s full name: Male 茲 Female 茲 Age 茲茲: 茲茲茲茲 Itinerary 茲茲: Flight No 茲茲茲茲……… Class 茲茲 Date 茲茲 Origin 茲茲茲…… Destination 茲茲茲… Flight No 茲茲茲茲……… Class 茲茲 Date 茲茲 Origin 茲茲茲…… Destination 茲茲茲… Flight No 茲茲茲茲……… Class 茲茲 Date 茲茲 Origin 茲茲茲…… Destination 茲茲茲… C Nature of Medical Condition/Incapacitation 茲茲茲茲茲茲茲: D Is stretcher needed on board 茲茲茲茲茲茲茲茲? E F MEDIF II needed? 茲茲茲茲茲 茲茲茲 No 茲 Yes 茲 No 茲 Yes 茲 Intended Escort ‘s full name 茲茲茲茲茲: Male 茲 Female 茲 Age 茲茲: Professional qualification 茲茲茲茲茲: .(If untrained, state: “TRAVEL COMPANION” 茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲 茲茲茲茲茲茲 TRAVEL COMPANION) Telephone/Moble phone 茲茲/茲茲茲茲: If passenger with vision/hearing impairment, please state if escorted by trained dog 茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲? No 茲 Yes 茲 Wheelchair services by Vietnam Airlines needed 茲茲茲茲茲茲? Own wheelchair 茲茲茲茲茲茲? No 茲 Yes 茲 No 茲 Yes 茲 If YES, wheelchair type 茲茲茲茲茲茲茲茲茲茲茲: If YES, service type 茲茲茲茲茲茲茲茲茲茲茲: 1.Collapsible 茲茲茲 No 茲 Yes 茲 To boarding gate/ to aircraft step 茲茲茲茲茲/茲茲茲 Power driven 茲茲茲 No 茲 Yes 茲 To aircraft door 茲茲茲茲茲茲 Spillable battery 茲茲茲(茲)茲茲 No 茲 Yes 茲 To seat and inflight 茲茲茲茲茲茲茲 Other type, specify 茲茲茲茲: Ambullance needed 茲茲茲茲茲茲茲? No 茲 Yes 茲 (Passenger/Escort is responsible for making all ambullance arrangements 旅旅/旅旅旅旅旅旅旅旅 旅旅旅旅旅) G Ambullance company contact 茲茲茲茲茲茲茲茲茲茲: Origin contact 茲茲茲茲茲茲: Telephone/Moble phone 茲茲/茲茲茲茲: Destination contact 茲茲茲茲茲茲: Telephone/Moble phone 茲茲/茲茲茲茲: If YES, specify below and idicate for each item 茲茲茲茲茲茲茲茲茲茲茲茲茲 茲: (a) The ARRRANGING airlines or other organization 茲茲茲茲茲茲茲茲 茲茲茲茲茲茲 (b) At WHOSE expense 茲茲茲 (c) CONTACT addresses/phones where appropriate or whenever specific persons are designated to meet/asssist passenger 茲/茲茲茲茲茲 茲茲茲茲茲 H Other ground arrangement needed 茲茲茲茲茲茲茲茲茲茲? NO 茲 Yes 茲 Arrangements for drop-off delivery No 茲 DEPARTURE airport 茲茲茲茲茲茲茲茲茲茲茲茲茲茲 Yes 茲 at Arrangements for assistance No 茲 at CONNECTION point 茲茲茲茲茲茲茲茲茲茲茲茲茲茲 Arrangements for pick up No 茲 at ARRIVAL point 茲茲茲茲茲茲茲茲茲茲茲茲茲茲 Yes 茲 Ye 茲 Details 茲茲茲: Details 茲茲茲: Details 茲茲茲: "This manual is uncontrolled when printed" CHAPTER - PASSENGER REQUIRING SPECIAL HANDLING ANNEX PASSENGER HANDLING MANUAL Other requirement or relevant information 茲茲茲茲茲茲茲茲茲茲 No 茲 Special In-flight arrangements needed 茲茲茲茲茲茲茲茲茲茲? No I Yes 茲 Yes (e.g:special meal, special seating, extra seat, medical equipments(*), assistances with medications,special baggage…旅旅旅旅旅旅旅旅旅/旅旅旅旅旅旅旅旅旅(*)旅旅旅旅旅旅旅旅) Details: (*) Provision of special equipment such as oxygen etc always require completion of Part II See NOTE at the end of Part II 旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅 J ANNEX 7/P Rev 03 01MAY2018 Details 茲茲茲: If YES, describe and indicate for each item 茲茲茲茲茲茲茲茲茲茲茲茲茲茲: (a) Special service type and segment(s) on which required 茲茲茲茲茲茲 茲茲茲茲茲茲 (b) Airline – arranged or arranging third party 茲茲茲茲茲茲茲茲茲茲茲茲茲茲 茲茲茲 (c) At whose expense 茲茲茲 PASSENGER ‘S DECLARATION 茲茲茲茲 I take note that, if acccepted for carriage, my journey will be subject to the general conditions of carriage/tariffs of Vietnam Airlines and that Vietnam Airlines does not assume any special liability exceeding those conditions/tariffs I am prepared, at my own risk to bear any consequences which carriage by air may have for my state of health and I release Vietnam Airlines, its employees, servants and agents from any liability for such consequences.茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲 茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲 Address 茲茲 Date 茲茲 Passenger or authorized person ‘s signature and full name 茲 茲茲茲 ANNEX 7A – "This manual is uncontrolled when printed" CHAPTER - PASSENGER REQUIRING SPECIAL HANDLING PASSENGER HANDLING MANUAL ANNEX ANNEX 7/P Rev 03 01MAY2018 ANNEX 7A – USEFUL INFORMATION TO PASSENGER REQUIRING WHEELCHAIR SERVICES Dear Passenger, Vietnam Airlines’ wheelchair service is the service offered to disabled or reduced mobility passengers (hereinafter refered as “Passenger”) travel on Vienam Airlines operating flights Vietnam Airlines arranges staff and uses highlift cars, loading bridges, other specialized facilities, etc to assist passenger to ascend/descend steps, to/from the aircraft and to/from their seat In fact, above mentioned specialied facilities are not available at some departure and arrival station (*) In these case, Vietnam Airlnes’ ground handling staff and passenger‘s escort (if any) assist passenger to ascend/descend steps Your kind understanding is highly appreciated Thank you and have a good flight (*) List of airports are not equipped specialied facilities: Cat Bi airport – Hai Phong, Tho Xuan – Thanh Hoa, Vinh airport – Nghe An, Phu Bai - Hue, Dong Hoi airport – Quang Binh, Phu Cat airport – Quy Nhon, Tuy Hoa airport – Phu Yen, Lien Khuong – Da Lat, Pleiku Airport – Gia Lai, Buon Me Thuot airport – Dac Lac, Can Tho airport – Can Tho "This manual is uncontrolled when printed" CHAPTER - PASSENGER REQUIRING SPECIAL HANDLING ANNEX PASSENGER HANDLING MANUAL ANNEX 7/P Rev 03 01MAY2018 ANNEX 7A – CONSENT FORM - UMNR GIẤY ỦY QUYỀN – TRẺ EM ĐI MỘT MÌNH I the undersigned parent or guardian authorize Vietnam Airlines to carry minor (full name) on Vietnam Airlines’ flight(s) I confirm that I have arranged for the above mentioned minor to be accompanied to the airport on departure and to be met at transfer point by the persons named These persons will remain at the airport until the flight has departed and/or be available at the airport at the scheduled time of arrival of the flight Tôi, người ký tên đây, cha mẹ người giám hộ đồng ý ủy qu cho Vietnam Airlines vận chuyển trẻ em (ghi họ, đ tên) (các) chuyến bay Vietnam Airlines Tôi cam đoan thu xếp người có tên đưa đón trẻ em tên điểm khởi hành, điểm nối chuyến điểm đến Người đưa đón lại sân bay máy bay cất cánh có mặt sân bay theo hạ cánh dự kiến chuyến bay Should the minor not be met at transfer point or destination, I authorize the carrier(s) to take whatever action they consider neccessary to ensure the minor's safe custody including return of minor to the airport of original I agree to idemnify and reimburse the carrier(s) for the cost and expenses incured by them in taking such action Nếu trẻ em khơng đón điểm nối chuyến, điểm đến dự đ ủy quyền cho Vietnam Airlines (các) nhà vận chuyển khác liên q toàn quyền làm việc mà họ cho cần thiết để bảo vệ an toàn cho đứa kể việc đưa đứa trẻ quay trở lại sân bay khởi hành ban đầu Tơi đồn miễn trừ trách nhiệm bồi thường, hồn trả cho Vietnam Airlines ( nhà vận chuyển liên quan chi phí phát sinh việc thu xếp việc thiết I certify that the minor is in possession of all travel documents (passport, visa, health certificate, etc.) required by applicable laws I agree to and minor named above and certify that the information provided is accurate Tơi xác nhận trẻ em có đầy đủ giấy tờ tùy thân hợp lệ (hộ chiếu thực, chứng nhận sức khỏe ) Tôi cam đoan thông tin cung xác Full Name/Họ, đệm, tên: Singature/ Chữ ký Date/Ngày, tháng, năm: "This manual is uncontrolled when printed" CHAPTER - PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P ANNEX PASSENGER HANDLING MANUAL Rev 03 01MAY2018 PHỤ LỤC 7A – PHIẾU VẬN CHUYỂN TRẺ EM ĐI MỘT MÌNH HANDLING ADVICE FOR UNACCOMPANIED MINOR TÊN TRẺ EM MINOR’S FULL NAME Giới tính Sex NGƯỜI ĐƯA TRẺ ĐẾN ĐIỂM KHỞI HÀNH PERSON MEETING OFF ON DEPARTURE CHỮ KÝ SIGNATURE Tên/Name Ngày sinh Date of birth Tuổi Age TÊN CHA MẸ PARENT’S NAME Địa Address Điện thoại Phone No TÊN NGƯỜI GIÁM HỘ GUARDIAN’S NAME Địa Address Điện thoại Phone No Chuyến bay Flight NgàyDate Từ From To Đến Điện thoại Phone No Số chứng minh/Hộ chiếu Identify card/Passport No Địa Address NGƯỜI ĐÓN TRẺ TẠI ĐIỂM ĐẾN PERSON MEETING ON ARRIVAL Tên/Name CHỮ KÝ SIGNATURE Điện thoại Phone No Số chứng minh/Hộ chiếu Identify card/Passport No Địa Address Airline staff in charge of minor whilst in their custody (Signature, Name, Department) Ground staff at departure Cabin crew on 1st flight Ground staff at transfer Cabin crew on 2nd flight "This manual is uncontrolled when printed" Ground staff at arrival CHAPTER - PASSENGER REQUIRING SPECIAL HANDLING ANNEX PASSENGER HANDLING MANUAL ANNEX 7/P Rev 03 01MAY2018 ANNEX 7A – WAIVER OF RESPONSIBILITY Passengers’s full name: Pasport/Identify card number: I hereby consent that I have been informed about the results of the travel and/or carriage of passenger and baggage by Vietnam Airlines due to the conditions specified below: (Select the appropriate box): Health status; current or mental or physical state of Passenger which may involve any hazard of risk to crew, passengers, baggage on the same flight Specify: Conditions on documents, security, customs immigration required by airlines or at airports, nations in the whole routing Specify: Feature, internal material of the baggage; baggage packing Baggage tag number: Conditions of animal’s health, documents, kennel required by airlines or at airports, nations in the whole routing Description of animal (weight, age, color, species, health state, offensiveness, pregnancy ): Other conditions: Specify: Flight information: Flight number Flight number Flight number Date Date Date From From From To To To I agree to release and discharge Vietnam Airlines, their agents, officers and employees from any and all liability which may be consequential as the result of the travel and/or carriage of passenger and baggage by Vietnam Airlines as specified above I further agree to indemnify and hold Vietnam Airlines any and all action, claims and proceeding against VNA by any third party or parties including all costs, losses, damages, charges and expenses incidental thereto which may be suffered by Vietnam Airlines as the result of the travel and/or carriage by Vietnam Airlines specified above due to condition specified below and any possible consequence thereof Date: "This manual is uncontrolled when printed" CHAPTER - PASSENGER REQUIRING SPECIAL HANDLING ANNEX PASSENGER HANDLING MANUAL Signature and full name of Vietnam Airlines’ representative ANNEX 7/P Rev 03 01MAY2018 Signature and full name of passenger/parents/authorized person PHỤ LỤC 7A – GUIDANCE TO THE PHYSICIAN * Conditions involving in air travel: Civil aircraft fly at an altitude of 7.000-12.000 meters through the stratosphere at almost the speed of sound 900km per hour At high altitude where barometric pressure is much lower than on the ground, aircraft cabin is mechanically pressurized during the flight The cabin air pressure during the cruise is maintained at equivalent to that of 1.500-2.000 meters height mountain top Particularly, cabin air pressure changes greatly during 15-30 minutes after take off and before landing Therefore, it should be noted, in diagnosing the incapacitated passengers, that the following conditions will be produced in aircraft cabin: Comparative low pressure in the aircraft cabin: as air pressure become lower, internal gas in human body expands The gas trapped in the body and which does not get discharged expands during the flight This may put pressure on affected parts or internal organs and may cause pain and/or breathing difficulty Comparative low oxygen concentration: Passengers (patients) having problem with respiratory organs, heart, cerebral blood vessel and serious anemia will be influenced by decreasing oxygen concentration in the high altitude Also women in the late stage of pregnancy and new born babies may be affected Light turbulence (could cause uneasy felling) The safety and control of other passengers to be considered In spite of the foregoing, the fact that in some occasions, the passenger may have to be carried when the saving of the passenger’s life is involved * Guiding principles in deciding whether or not a person is physically and mentally fit to travel by air: Persons under following conditions are generally considered unfit for air travel on Vietnam Airlines: Those suffering from severe and critical heart disease: e.g severely decompensated cardiac failure, cyanotic conditions or myocardial infraction (those who had an attack within the past weeks are not acceptable even if the infraction was minimal) Those suffering from severe disease or lesion of respiratory organs, which cause severe dyspnea, those patients with entrapped gas such as a recent spontaneous preumothorax or who may has residual air in nerve system after medical examination such as encephalopneumography "This manual is uncontrolled when printed" CHAPTER - PASSENGER REQUIRING SPECIAL HANDLING ANNEX PASSENGER HANDLING MANUAL ANNEX 7/P Rev 03 01MAY2018 or ventriculography; deep sea divers are not acceptable for air travel within 24-48 hours of a deep dive or working in scuba room Those with lesions that may cause reiterate hemoptysis, hematemesis, melena, vomiting or severe groaning Those with cerebral apoplexy (those who had an attack within pas weeks are not acceptable) Those with large mediastinal tumors, extremely large unsupported hernias, intestinal obstruction Those with cranial diseases, cephalic lesions resulted in increased intracranial pressure, fracture of the skull and those with recent fracture of the mandible with permanent wiring of the jaw Those who have severe anaemia with Hemoglobin level less than 8g/dl Those suffering from severe otitis media and sinusitis with blockage of the Eustachian tube Those who have not completely recovered from surgery (because of insufficient time for the wounds to close) of head, chest or abdomen: within 10 days of simple abdominal operations and 21 days of chest surgery; or women in the immediate afterbirth 10 Person obviously under the influence of alcohol, drugs or other narcotics; those mentally ill and medical condition is unstable, who may be hazardous to others and/or to themselves 11 Recent cases of poliomyelitis at any time unless special arrangements are made with the carrier 12 Person with skin diseases that are contagious or repulsive in appearance or smell that may cause discomfort to other passenger 13 Persons who are suspected or suffering from infectious diseases: e.g cholera, dysentery, typhoid fever, paratyphoid fever, eruptive typhoid, smallpox, scarlet fever, diphtheria, plaque, epidemic meoningoencephalitis, Japanese encephalitis, active tuberculosis (infectious) or any other epidemic infections or any contagious diseases are not acceptable for air travel 14 Infant within 07 days of birth 15 Pregnant women beyond the thirty-second week * Note: However, with a particular case, if the medical condition or the state of health of the person is considered stable and the attending/examining physician certifies the person fit for air travel with prognosis and escorted by an attending physician who is responsible for take care patient, he/she may be assessed by the airline for acceptation for air travel "This manual is uncontrolled when printed" CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P ANNEX Rev 01 010CT201701MAY2 018 PASSENGER HANDLING MANUAL ANNEX 7A-8 Handling Advice for Passengers with disabilities Vietnam Airlines always our best to help disabled passengers that need assistance Please inform our branch offices of any special assistance you may require while travelling with us The following information outlines a number of the services that Vietnam Airlines offers customers with a disability If our passengers travel with mobility aids, we have attached a check list of questions which will assist us to ensure that your journey is as smooth as possible This brochure can be accessed and downloaded from website vietnamairlines.com Let us assist youLET US ASSIST YOU - If you would like assistance during your travel with us, let us know the level of assistance you require at the time of booking - If you book via vietnamairlines.com, contact your local Vietnam Airlines branch office immediately after you have made your booking to advice us of any specific requirements - Passenger with disability generally not require medical clrearance that they are not fit for travel However, if you require more information on whether you require medical clearance, please access vietnamairlines.com or call Vietnam Airlines Branch office Check in time You are advised to come to the airport early with sufficient time to check-in with priority boarding service and have your wheelchairs and/or supportive devices well-packaged and checked - At least hour prior to departure for domestic routes At least hours prior to departure for international routes *We offer special check in counter “Special Service Counter” at some airports Passenger with disability will not be allocated an exit row seat due to civil aviation safety regulations You are requested to sit upright in a straight-back seat with seat belt fastened Flight attendants will assist you between your seat to and from the aircraft lavatory At your request, our cabin crew can help you write your embarkation form if you fly on international routes Priority boarding service Vietnam Airlines offers priority boarding for passengers with physical challenges Please contact our staff near the gate for this service - Vietnam Airlines offers priority boarding for passengers with disabilities Please contact our staff near the gate for this service Passengers must be at the boarding gate at least 40 minutes prior to departure At some airports such as London Heathrow (UK), Paris Charle De Gaulle (France) , Frankfurt (Germany) … passengers must be present at the boarding gate at least 60 minutes prior to departure "This manual is uncontrolled when printed" PASSENGER HANDLING MANUAL CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 10 ANNEX Rev 01 010CT201701MAY2 018 In the Cabin You are requested to sit upright in a straight-back seat with seat belt fastened (*) Flight attendants will assist you between your seat to and from the aircraft lavatory Flight attendants on international routes can help you write your embarkation form • • • Important information: While our cabin crew will everything possible to provide assistance to passengers during the flight, please note that we are unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance inside the lavatory or other personal care needs Additionally, cabin crew are trained only in FIRST AID and are NOT PERMITTED to administer any injection or medication Special meals If you have meal preference, please request Special Meal upon reservation Upon Airport Arrival Vietnam Airlines offers with a wheelchair at the arrival airport Our airport staff or your escort will help to physically carry you down the stairs upon boarding and deplaning the aircraft, if requested - On arrival, at your request, we can assist you with flight connections and baggage transfer - At some airports, specialied facilities are not available at some departure/destination Vietnam Airlnes’ ground handling staff assist passenger to ascend/descend steps, to/from the aircraft and to/from their seat Mobility Aid Services Vietnam Airlines offers the following Mobility Aid services: - Service for passengers who are blind or vision impaired – free of charge; - Service for passengers who are deaf or hearing impaired – free of charge; - Service for passengers who are using wheelchair – free of charge; - Accompanying cabin crew service – fee applied Travelling with companion and supportive devices Travelling with an escort Passengers with disabilities are highly recommended to travel with an escort Please let us know if you travel alone or travel with your companion at the time you make reservation Travelling with a service dog "This manual is uncontrolled when printed" CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 11 ANNEX Rev 01 010CT201701MAY2 018 PASSENGER HANDLING MANUAL A service dog for disabilities is accepted free of charge If passenger is accompanied with seeing eye dog, let us know at the time of booking Travelling with supportive devices Walking aids such as canes and crutches can be carried onboard These need to be small enough to be stowed under your seat or in the overhead compartment, not to protrude into any seating row floor space or main aisle Travelling with your wheelchair Vietnam Airlines accepts wheelchair you are using free of charge Please advise us information upon your reservation "This manual is uncontrolled when printed" CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 12 ANNEX Rev 01 010CT201701MAY2 018 PASSENGER HANDLING MANUAL ANNEX 7B – 1 Authorization on Handling Special Service on VNA operating flight: SPECIAL SERVICE CODE BLND CASE HANDLING AUTHORIZATION VNA MARKETING BRANCH SERVICE OFFICES DEPARTMENT Accompanied passsenger x (automatic) Unaccompanied passenger x (automatic) Accompanied cabin crew service x BSCT DEAF x (automatic) Accompanied passsenger x (automatic) Unaccompanied passenger x (automatic) Accompanied cabin crew service EXST MEDA x x Special service not required or WCHR/WCHS/WCHC request only x x OXYG PREG Special service not required or WCHR/WCHS/WCHC request only x Accompanied cabin crew service x SPML x (automatic) STCR x 10 UMNR From years of age up to under 18 years of age x From years of age up to under years of age x Accompanied cabin crew service x 11 WCHC x 12 WCHR x (automatic) 13 WCHS 14.WCHR/ WCHS/ WCHC x Accompanied cabin crew service "This manual is uncontrolled when printed" x CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 13 ANNEX Rev 01 010CT201701MAY2 018 PASSENGER HANDLING MANUAL SPECIAL BAGGAGE No CODE CASE HANDLING AUTHORIZATION VNA BRANCH MARKETING OFFICES SERVICE DEPARTMENT AVIH x PETC x CBBG BULK x Weight does not exceed 32kg and/or size is within limitation x Weight and/or size are over limitation BIKE Weight does not exceed 32kg and/or size is within limitation x x Weight and/or size are over limitation SPEQ Weight does not exceed 32kg and/or size is within limitation x x x Weight and/or size are over limitation Weight does not exceed 32kg and/or Personal size is within limitation wheelchair Weight and/or size are over limitation x x Authorization on Handling Special Service on VNA marketing flight: Send request to Marketing Service Department "This manual is uncontrolled when printed" PASSENGER HANDLING MANUAL CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 14 ANNEX Rev 01 010CT201701MAY2 018 ANNEX 7B- DEPLOYING SPECIAL SERVICE IMPLEMENTATION SPECIAL SERVICES CODE CASE BLND Accompanied cabin crew service DEAF Accompanied cabin crew service MEDA Accompanied cabin crew service Syringes and over cm hypodemic needles used onboard OXYG and/or STCR PREG Accompanied cabin crew service UMNR Accompanied cabin crew service WCHC Accompanied cabin crew service "This manual is uncontrolled when printed" CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 15 ANNEX Rev 01 010CT201701MAY2 018 PASSENGER HANDLING MANUAL ANNEX 7B – MEASURES TO CALCULATE THE NUMBER OF SEATS REQUIRED FOR INSTALLATION OF OXYGEN BOTTLES Step 1: Based on indications by the physician in MEDIF II advising of the liters of oxygen per minute flow rate and on the details of passenger’s itinerary, reservation staff shall calculate the number of oxygen bottles required on each flight, following the below formula: Number of oxygen bottles (round up) (liters of oxygen/minute) x (usage time) x 60 minutes) x 120% = Oxygen volume Usage time includes flight time, transit time, boarding time (30 minutes) and unboarding time (30 minutes) Step 2: Compare the result obtained from step with the table below The result in step cannot exceed the maximum number of bottles allowed per individual aircraft type Table MAXIMUM NUMBER OF OXYGENS CARRIED ON BOARD AIRCRAFT TYPE IN CABIN (number of bottles) B787 12 A350 18 A330 07 A321 07 ATR72 07 Step 3: Calculate the number of seats required to install the obtained number of oxygen bottles, referring to the below table: "This manual is uncontrolled when printed" CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 16 ANNEX Rev 01 010CT201701MAY2 018 PASSENGER HANDLING MANUAL Table MAXIMUM NUMBER OF OXYGEN BOTTLES ALLOWED TO INSTALL IN ONE SEAT B787 NUMBER OF BOTTLES 02 B777 02 A350 023 A330 02 A321 03 AT7 03 AIRCRAFT TYPE Step 4: Calculate the number of seats required for OXYG passenger: Number of seats for OXYG = Number of seats used by OXYG passenger + passenger Number of seats for installation of oxygen bottles Step 5: Make reservation according the result obtained from step "This manual is uncontrolled when printed" CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 17 ANNEX Rev 01 010CT201701MAY2 018 PASSENGER HANDLING MANUAL ANNEX B – MEASURES TO CALCULATE THE NUMBER OF SEATS REQUIRED FOR INSTALLATION OF STRETCHER Step 1: Check the aircraft type operated on requested flight Step 2: Obtain the number of seats required for installation of stretcher based on the table below: Table NUMBER OF SEATS REQUIRED FOR STRETCHER INSTALLATION ON VNA’S AIRCRAFTS Aircraft type Quantity of seats for stretcher installation B787 78 B777 A350 A330 A321 AT7 "This manual is uncontrolled when printed" ... uncontrolled when printed" CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 11 ANNEX Rev 01 010 CT2 017 01MAY2 018 PASSENGER HANDLING MANUAL A service dog for disabilities is accepted free of... printed" CHAPTER – PASSENGER REQUIRING SPECIAL HANDLING ANNEX 7/P 12 ANNEX Rev 01 010 CT2 017 01MAY2 018 PASSENGER HANDLING MANUAL ANNEX 7B – 1 Authorization on Handling Special Service on VNA operating... (automatic) STCR x 10 UMNR From years of age up to under 18 years of age x From years of age up to under years of age x Accompanied cabin crew service x 11 WCHC x 12 WCHR x (automatic) 13 WCHS 14 .WCHR/