Tài liệu UNIT 1: Marketing Logistics ppt

1 UNIT-I [Marketing Logistics: Concept, objectives and scope; System elements; Relevance of logistics in international marketing; International supply chain management and logistics; Transportation activity–internal transportation, inter-state goods movement; Concept of customer service.] Learning objective: After reading this chapter you should be able to understand the following • Marketing logistics concept, objective, scope and its elements • Interface between international marketing and logistics & supply chain management. • Role of transport in logistics. • Concept of customer service. INTERNATIONAL LOGISTICS Introduction: LOGISTICS International marketing is becoming more important to companies as the world shifts from distinct national markets to linked global markets. Globalization brings homogenization of consumer needs, liberalization of trade, and competitive advantages of operating in global markets. Companies are forced to think and act globally in order to survive in such a dynamic environment. All these elements have a deep impact on the development and the positioning of companies on international marketplaces where competition is cruel. Furthermore, another significant change concerns the customers since they are more demanding in term of quality, lead time and order fulfilment. In this context, firms must be more and more flexible and reactive to anticipate and to adapt to such changes. This quest for flexibility and reactivity affects the conception and the management of firms and more generally their logistic systems and contributes to the development of partnership relations, to the emergence of mergers or strategic alliances between companies. As a result, a 2 firm can no longer be considered as an isolated entity but as a component of a wider supply network. International Firms have begun to implement various strategies in order to remain competitive in world market. Logistics is one of the key areas in the process of international marketing as the delivery of goods to the buyer is as important as any other activity in business and marketing. Quite often, the most crucial part in International trade is the timely delivery of goods at a reasonable cost by the exporter to the importer. In fact, the prospective buyer may be willing to pay even higher price for timely supplies. The emergence of logistics as an integrative activity, with the movement of raw materials from their sources of supply to the production line and ending with the movement of finished goods to the customer has gained special importance. Earlier on, all the functions comprising logistics were not viewed as components of a single system. But, with emergence of logistic as an important part of corporate strategy due to certain developments in the field of international marketing has gained special significance. Before discussing the various aspects of logistics, let us look at its definition: According to Council of logistics management: “Logistics is the process of planning, implementing and controlling the efficient, effective flow and storage of goods, services and related information from point of origin to point of consumption for the purpose of conforming the customer requirement”. This definition clearly points out the inherent nature of logistics and it conveys that Logistics is concerned with getting products and services where they are needed whenever they are desired. In trade Logistics has been performed since the 3 beginning of civilization: it’s hardly new. However implementing best practice of logistics has become one of the most exciting and challenging operational areas of business and public sector management. Logistics is unique, it never stops! Logistics is happening around the globe 24 hours a days Seven days a week during fifty-two weeks a year. Few areas of business involve the complexity or span the geography typical of logistics. I - CONCEPT OF INTERNATIONAL MARKETING LOGISTICS Word, ’Logistics’ is derived from French word ‘loger’, which means art of war pertaining to movement and supply of armies. Basically a military concept, it is now commonly applied to marketing management. Fighting a war requires the setting of an object, and to achieve this objective meticulous planning is needed so that the troops are properly deployed and the supply line consisting, interalia, weaponary, food, medical assistance, etc. is maintained. Similarly, the plan should be each that there is a minimum loss of men and material while, at the same time, it is capable of being altered if the need arises. As in the case of fighting a war in the battle-field, the marketing managers also need a suitable logistics plan that is capable of satisfying the company objective of meeting profitably the demand of the targeted customers. From the point of view of management, marketing logistics or physical distribution has been described as ‘planning, implementing and controlling the process of physical flows of materials and final products from the point of origin to the point of use in order to meet customer’s needs at a profit. As a concept it means the art of managing the flow of raw materials and finished goods from the source of supply to their users. In other words, primarily it involves efficient management of goods from the end of product line to the consumers and in some cases, include the 4 movement of raw materials from the source of supply to the beginning of the production line. These activities include transportation warehousing, inventory control, order processing and information monitoring. These activities are considered primary to the effective management of logistics because they either contribute most to the total cost of logistics or they are essential to effective completion of the logistics task. However, the firms must carry out these activities as essential part of providing customer with the goods and services they desire. ii) - SIGNIFIGANCE OF MARKETING LOGISTICS The important of a logistics systems lies in the fact that it leads to ultimate consummation of the sales contract. The buyer is not interested in the promises of the seller that he can supply goods at competitive price but that he actually does so. Delivery according to the contract is essential to fulfilling the commercial and legal requirements. In the event of failure to comply with the stipulated supply of period, the seller may not only get his sale amount back, but may also be legally penalized, if the sales contract so specifies. There is no doubt that better delivery schedule is a good promotional strategy when buyers are reluctant to invest in warehousing and keeping higher level of inventories. Similarly, better and/or timely delivery helps in getting repeat orders through creation of goodwill for the supplier. Thus, as effective logistics system contributes immensely to the achievements of the business and marketing objectives of a firm. It creates time and place utilities in the products and thereby helps in maximizing the value satisfaction to consumers. By ensuring quick deliveries in minimum time and cost, it relieves the customers of 5 holding excess inventories. It also brings down the cost of carrying inventory, material handling, transportation and other related activities of distribution. In nutshell, an efficient system of physical distribution/logistics has a great potential for improving customer service and reducing costs. Logistics has gained importance due to the following trends • Raise in transportation cost. • Production efficiency is reaching a peak • Fundamental change in inventory philosophy • Product line proliferated • Computer technology • Increased use or computers • Increased public concern of products Growth of several new, large retail chains or mass merchandise with large demands & very sophisticated logistics services, by pass traditional channel & distribution. • Reduction in economic regulation • Growing power of retailers • Globalization As a result of these developments, the decision maker has a number of choices to work out the most ideal marketing logistics system. Essentially, this system implies that people at all levels of management think and act in terms of integrated capabilities and adoption of a total approach to achieve pre-determined logistics objectives. 6 Logistics is also important on the global scale. Efficient logistics systems throughout the world economy are a basis for trade and a high standard of living for all of us. Lands, as well as the people who occupy them, are not equally productive. That is, one region often has an advantage over all others in some production specialty. An efficient logistics system allows a geographical region to exploit its inherent advantage by specializing its productive efforts in those products in which it has been an advantage by specializing its productive to other regions. The system allows the products’ landed cost (production plus logistics cost) and quality to be competitive with those form any other region. Common examples of this specialization have been Japan’s electronics industry, the agricultural, computer and aircrafts industries of United States and various countries dominance in supplying raw materials such as oil, gold, bauxite, and chromium. Further more Logistics has gained importance in the international marketing with the following reasons: 1. Transform in the customers attitude towards the total cost approach rather than direct cost approach . 2. Technological advancement in the fields of information processing and communication. 3. Technological development in transportation and material handling. 4. Companies are centralizing production to gain economies of scale. 5. Most of the MNC organizations are restructuring their production facilities on a global basis. 6. In many industries, the value added by manufacturing is declining as the cost of materials and distribution climbs. 7. High volume data processing and transmission is revolutionizing logistics control systems. 7 8. With the advancement of new technologies, managers can now update sales and inventory planning faster and more frequently, and factories can respond with more flexibility to volatile market conditions. 9. Product life cycles are contracting. Companies that have gone all out to slash costs by turning to large scale batch production regularly find themselves saddled with obsolete stocks and are unable to keep pace with competitors’ new-product introductions. 10. Product lines are proliferating. More and more product line variety is needed to satisfy the growing range of customer tastes and requirements, and stock levels in both field and factory inevitably rise. 11. The balance of power in distribution chain is shifting from the manufacturers to the trader. iii) - OBJECTIVES OF MARKETTING LOGISTICS The General objectives of the logistics can be summarized as: 1. Cost reduction 2. Capital reduction 3. Service improvement The specific objective of an ideal logistics system is to ensure the flow of supply to the buyer, the: • right product • right quantities and assortments • right places • right time • right cost / price and, • right condition This implies that a firm will aim at having a logistics system which maximizes the customer service and minimizes the distribution cost. However, one 8 can approximate the reality by defining the objective of logistics system as achieving a desired level of customer service i.e., the degree of delivery support given by the seller to the buyer. Thus, logistics management starts with as curtaining customer need till its fulfillment through product supplies and, during this process of supplies, it considers all aspects of performance which include arranging the inputs, manufacturing the goods and the physical distribution of the products. However, there are some definite objectives to be achieved through a proper logistics system. These can be described as follows: 1. Improving customer service: As we know, the marketing concept assumes that the sure way to maximize profits in the long run is through maximizing the customer satisfaction. As such, an important objective of all marketing efforts, including the physical distribution activities, is to improve the customer service. An efficient management of physical distribution can help in improving the level of customer service by developing an effective system of warehousing, quick and economic transportation, all maintaining optimum level of inventory. But, as discussed earlier, the level of service directly affects the cost of physical distribution. Therefore, while deciding the level of service, a careful analysis of the customers’ wants and the policies of the competitors is necessary. The customers may be interested in several things like timely delivery, careful handling of merchandise, reliability of inventory, economy in operations, and so on. However, the relative importance of these factors in the minds of customers may vary. Hence, an effort should be made to ascertain whether they value timely delivery or economy in transportation, and so on. One the relative weights are known, an analysis of what the competitors are offering in this regard should also be made. This, together with an estimate about the cost of providing a particular level of customer service, would help in deciding the level of customer service. 9 2. Rapid Response: Rapid response is concerned with a firm's ability to satisfy customer service requirements in a timely manner. Information technology has increased the capability to postpone logistical operations to the latest possible time and then accomplish rapid delivery of required inventory. The result is elimination of excessive inventories traditionally stocked in anticipation of customer requirements. Rapid response capability shifts operational emphasis from an anticipatory posture based on forecasting and inventory stocking to responding to customer requirements on a shipment-to-shipment basis. Because inventory is typically not moved in a time-based system until customer requirements are known and performance is committed, little tolerance exists for operational deficiencies 3. Reduce total distribution costs: Another most commonly stated objective is to minimize the cost of physical distribution of the products. As explained earlier, the cost of physical distribution consists of various elements such as transportation, warehousing and inventory maintenance, and any reduction in the cost of one element may result in an increase in the cost of the other elements. Thus, the objective of the firm should be to reduce the total cost of distribution and not just the cost incurred on any one element. For this purpose, the total cost of alternative distribution systems should be analyzed and the one which has the minimum total distribution cost should be selected. 4. Generating additional sales: Another important objective of the physical distribution/logistics system in a firm is to generate additional sales. A firm can attract additional customers by offering better services at lowest prices. For example, by decentralizing its warehousing operations or by using economic and efficient modes of transportation, a firm can 10 achieve larger market share. Also by avoiding the out-of-stock situation, the loss of loyal customers can be arrested. 5. Creating time and place utilities: The logistical system also aims at creating time and place utilities to the products. Unless the products are physically moved from the place of their origin to the place where they are required for consumption, they do not serve any purpose to the users. Similarly, the products have to be made available at the time they are needed for consumption. Both these purposes can be achieved by increasing the number of warehouses located at places from where the goods can be delivered quickly and where sufficient stocks are maintained so as to meet the emergency demands of the customers. Moreover, a quicker mode of transport should be selected to move the products from one place to another in the shortest possible time. Thus, time and place utilities can be created in the products through an efficient system of physical distribution. 6. Price stabilization: Logistics also aim at achieving stabilization in the prices of the products. It can be achieved by regulating the flow of the products to the market through a judicious use of available transport facilities and compatible warehouse operations. For example, in the case of industries such as cotton textile, there are heavy fluctuations in the supply of raw materials. In such cases if the market forces are allowed to operate freely, the raw material would be very cheap during harvesting season and very dear during off season. By stocking the raw material during the period of excess supply (harvest season) and made available during the periods of short supply, the prices can be stabilized. 7. Quality improvement: The long-term objective of the logistical system is to seek continuous quality improvement. Total quality management (TQM) has become a major commitment throughout all facets of industry. Overall commitment to TQM is one of the major [...]... II - RELEVANCE OF LOGISTICS INTERNATIONAL MARKETING Let us discuss the relevance of marketing and logistics in Logistics is some time referred as other half of marketing Marketing experts have recognized that for 16 developing a position of sustainable competitive advantage, a major source is superior logistics performance Thus, it can be argued that instead of viewing distribution, marketing and manufacturing... problems for planning and operations that such a situation will create From the above points one can understand the role of logistics in marketing especially at the global level MARKETING AND LOGISTICS INTERFACE Marketing activities Logistics activities Marketing logistics interface • Marketing • Forecasting • Customer service research • Transportation • Transport • Product mix • Storage • Inventory • pricing... longer the distance it is transported, the lower the transportation cost per unit This requires innovative programs to group small shipments for consolidated movement Such programs must be facilitated by working arrangements that transcend the overall supply chain iv) - SCOPE OF THE MARKETING LOGISTICS The development of interest in logistics after industrial revolution and world war II contributed to the... successful requires logistics effectiveness Customers, competitors and vendors are global This is an exciting challenge and opportunity 32 vii) - Principles of Supply Chain Management 1 Principle of Selective Risk Logistics systems should be designed so that system performance objectives are directly related to the importance of the product or customer 2 Principle of Information Selectivity Logistics information... an integrated approach to strategy and planning as Marketing Logistics Business can only compete and survive either by winning a cost advantage or by providing superior value and benefit to the customer In recent years, numbers of companies have become aware that the market place encompasses the world, not just the India As a practical matter, marketing managers are finding that they need to do much... company are trained for such fast-paced tasks 20 i) - LOGISTICS AND SUPPLY CHAIN MANAGEMENT One of the main function of logistics is to make the goods and services available to the place where there is demand for the product Supply chain is the process that is involved from the procurement of raw materials till the outcome as finished products The logistics and the supply chain management is the two... conversions, and logistics management activities, including coordination and collaboration with suppliers, intermediaries, third party service providers and customers to facilitate integration of supply and demand management within and across companies Supply chain management is used in filling the gaps and the logistics is used in closing the gaps Thus we can say that the supply chain management and logistics. .. to provide a source of raw materials and markets for finished goods • Fall of global trade barriers • Increase in Global competition A perspective change in business and marketing urged the necessity of integrating logistics in marketing activities Increasingly, the power of the brand is diminishing as technologies of competing product converge, making product differences less apparent Faced with... latter to their sources and markets" The purpose or function of transportation is to serve as a connecting link between the spatially separated units within a firm's own organization (such as between plants and warehouses) and between units of the firm and units of other firms and individuals (such as suppliers and customers) Good transportation has the effect of holding to a minimum the time and cost... materials, plants and machinery in such a way as to optimize the expenditure of his own efforts and monetary resources Transport of the finished product is often left to the marketing manager However, a marketing manager is oriented more towards marketing of the product and development of market than towards optimization of transportation cost, time or effort The responsibility for estimates of arrival times . of logistics in marketing especially at the global level. MARKETING AND LOGISTICS INTERFACE Marketing activities Logistics activities Marketing logistics. OF LOGISTICS INTERNATIONAL MARKETING Let us discuss the relevance of marketing and logistics in . Logistics is some time referred as other half of marketing.