TA thương mại EN51

Tiếng Anh thương mại – EN51 The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in Chọn câu trả lời: a Problem b Closing c Background Câu trả lời d Solution Phản hồi The corect answer is : Background Reference : Textbook: Writing Business English – Lesson If you know the name of the recipient, you end the letter with Chọn câu trả lời: a Best wishes b Yours faithfully c Bests regards d Yours sincerely Câu trả lời Phản hồi The corect answer is : Yours sincerely Reference : Textbook: Writing Business English – Lesson Dear Sir/Madam is the salutation …… of the business letter Chọn câu trả lời: a At the end b Not necessary c At the beginning Câu trả lời d In the middle Phản hồi The corect answer is : At the beginning Reference : Textbook: Writing Business English – Lesson Yours sincerely is …… of the business letter Chọn câu trả lời: a At the beginning b In the middle c At the end Câu trả lời d Not necessary Phản hồi The corect answer is: At the end Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Provide contact information Câu trả lời b Cover relevant background information and details c Reiterate action and/or thank d Request specific information or action Phản hồi The corect answer is : Provide contact information Reference : Textbook: Writing Business English – Lesson The statement “Please send us a corrected invoice for $9,479.” is in Chọn câu trả lời: a Background b Problem c Solution Câu trả lời d Closing Phản hồi The corect answer is : Solution Reference : Textbook: Writing Business English – Lesson When we received a complaint letter, if we are sure that we are at fault, we should Chọn câu trả lời: a Accept the complaint Câu trả lời b Reject the complaint c Do nothing d Ignore the complaint Phản hồi The corect answer is : Accept the complaint Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Cover relevant background information and details b Request specific information or action c Provide contact information d Reiterate action and/or thank Câu trả lời Phản hồi The corect answer is Reiterate action and/or thank Reference : Textbook: Writing Business English – Lesson If the letter is going to someone whose name you not know, it starts with Chọn câu trả lời: a Dear Mr / Ms Brown b Dear Sir or Dear Madam or Dear Sir/Madam Câu trả lời c Dear Mr John/ Ms Marry, …… d Dear John/ Marry Phản hồi The corect answer is : Dear Sir or Dear Madam or Dear Sir/Madam Reference : Textbook: Writing Business English – Lesson When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could Chọn câu trả lời: a Ignore the complaint b Accept the complaint c Reject the complaint Câu trả lời d Do nothing Phản hồi The corect answer is : Reject the complaint Reference : Textbook: Writing Business English – Lesson In a letter of complaint, we describe what should be done to solve the problem in a Closing b Solution Câu trả lời c Problem d Background The statement “I look forward to receiving your explanation of these matters.” is in Chọn câu trả lời: a Background b Closing Câu trả lời c Problem d Solution Phản hồi The corect answer is : Closing Reference : Textbook: Writing Business English – Lesson Bạn xem tài liệu quantri123.com, ngồi mơn học cịn nhiều mơn học khác, bạn nhận vào tìm kiếm gõ vào tên môn học mã môn học Ví dụ: Ngoại ngữ II.4 – EN06 bạn gõ tìm kiếm EN06 Ngoại ngữ II.4 https://www.facebook.com/quantri123com/ An application letter is Chọn câu trả lời: a To request an action b To apply for a job Câu trả lời c To complain d To make an enquiry Phản hồi The corect answer is: To apply for a job Reference : Textbook: Writing Business English – Lesson A letter of complaint usually consists of Chọn câu trả lời: a parts b parts Câu trả lời c parts d parts Phản hồi The corect answer is: parts Reference : Lecture In a letter of complaint, we describe what is expected from the recipient in Chọn câu trả lời: a Closing Câu trả lời b Problem c Solution d Background Phản hồi The corect answer is : Closing Reference : Textbook: Writing Business English – Lesson In a letter of complaint, we describe the situation in Chọn câu trả lời: a Solution b Background Câu trả lời c Problem d Closing Phản hồi The corect answer is : Background Reference : Textbook: Writing Business English – Lesson If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: Chọn câu trả lời: a Best wishes b Yours sincerely c Yours faithfully Câu trả lời d Bests regards Phản hồi The corect answer is: Yours faithfully Reference : Textbook: Writing Business English – Lesson If the letter is going to someone whose name you know, you can begin with Chọn câu trả lời: a Dear Sir or Dear Madam or Dear Sir/Madam b Dear John/ Marry c Dear Mr John/ Ms Marry, …… d Dear Mr / Ms Brown Câu trả lời Phản hồi The corect answer is : Dear Mr / Ms Brown Reference : Textbook: Writing Business English – Lesson In a letter of complaint, we describe the cause and effect in Chọn câu trả lời: a Warning b Background c Solution d Problem Câu trả lời Phản hồi The corect answer is: Problem Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Cover relevant background information and details b Reiterate action and/or thank c Provide contact information d Request specific information or action Câu trả lời Phản hồi The corect answer is : Request specific information or action Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Reiterate action and/or thank b Request specific information or action c Cover relevant background information and details Câu trả lời d Provide contact information Phản hồi The corect answer is : Cover relevant background information and details Reference : Textbook: Writing Business English – Lesson The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to Best wishes Bests regards Yours faithfully Yours sincerely If your memo is longer than a page, you may want to include a separate … Closing segment Discussion segment Opening segment Summary segment In a letter of complaint, we describe the cause and effect in Background Problem Solution Warning In a letter of complaint, we describe the situation in /check_box/ Background Closing Problem Solution In a letter of complaint, we describe what is expected from the recipientin Background Closing Problem Solution In a letter of complaint, we describe what should be done to solve the problem in Background Closing Problem Solution One of the advantages of emails over normal “snail- mail” letters is that they are … Quick and direct Quick and indirect Quick or direct Slow but direct Paragraph in a letter of request is to Cover relevant background information and details Provide contact information Reiterate action and/or thank Request specific information or action Paragraph in an application letter is To ask for an interview To describe your practical work experience To state that you are applying for the job To state your enthusiasm and interest Paragraph in a letter of request is to Cover relevant background information and details Provide contact information Reiterate action and/or thank Request specific information or action Paragraph in an application letter is To ask for an interview To describe your practical work experience To state that you are applying for the job To state your enthusiasm and interest Paragraph in a letter of request is to Cover relevant background information and details Provide contact information Reiterate action and/or thank Request specific information or action Paragraph in a letter of request is to Cover relevant background information and details Provide contact information Reiterate action and/or thank Request specific information or action Reports are matter of fact and to the point Language is therefore …… /check_box/ Neutral and factual Informal Neutral or factual Subjective The Subject Line in an email should be Indirect Informal Long Short The expression “Hi/Hello + name ……….” in an email is an informal /check_box/ Salutation Conclusion Headline Opening The expression “Hope to hear from you soon ” in an email is an informal Conclusion Headline Opening Salutation The expression “I am writing to……….” in an email is in the /check_box/ Opening Closing Headline Salutation The expression “I recommend that ….” is used in Conclusions Findings Proceedings Recommendations The expression “I’m writing from and I was wondering if you could…” is used to Cover relevant background information and details Provide contact information Reiterate action and/or thank Request specific information or action The expression “If you have questions about (my request / my order), please contact me at…” is used to Cover relevant background information and details Provide contact information Reiterate action and/or thank Request specific information or action The expression “Just a quick note to……….” in an email is an informal Closing Headline Opening Salutation The expression “Looking forward to your reply……….” in an email is in the Conclusion Headline Opening Salutation The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to Acknowledge receipt of a complaint letter Apologize for the error or fault Regret the dissatisfaction Reject the complaint The expression “Yours sincerely.” in an email is a very formal and rarely used Close Headline Opening Salutation The 'From' section in a memo contains /check_box/ The name of the sender The date The main idea The name of the receiver The heading segment should include /check_box/ To, From, Date, Subject From, Date, To, Date, To, From, Date The heading segment should include /check_box/ To, From, Date, From, Date, To, Date, To, From, Date The report ……be signed and dated Can’t Mustn’t Should Shouln’t The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in Background Closing Problem Solution The statement “I look forward to receiving your explanation of these matters.” is in Background Closing Problem Solution The statement “Please send us a corrected invoice for $9,479.” is in Background Closing Problem Solution The Subject Line in an email is the Closing Headline Opening Salutation The 'Subject' section in a memo contains The date The main idea The name of the receiver The name of the sender The 'To' section in a memo contains /check_box/ The name of the receiver The date The main idea The name of the sender There are …… basic reasons to write a memo There should be … sub-sections in a report We clearly state the purpose of communication in the /check_box/ Subject line “Date” section “From” section “To” section We explain what the facts mean in /check_box/ Conclusions Findings Proceedings Recommendations We explain what the report is about in Conclusions Findings Proceedings Terms of reference We should close the memo with a ……… ending that states what actions we want the reader to take Friendly Threatening Unfriendly Warning We suggest what action(s) should be done in /check_box/ Recommendations Conclusions Findings Proceedings We write memos with purpose and make that purpose known in the First paragraph Fourth paragraph Second paragraph Third paragraph When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could /check_box/ Reject the complaint Accept the complaint Do nothing Ignore the complaint When we received a complaint letter, if we are sure that we are at fault, we should Accept the complaint Do nothing Ignore the complaint Reject the complaint When we write a report, presentation and style are Important Not important Not necessary Useless When writing a memo, we should keep paragraphs … Formal Informal Long Short When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader /check_box/ Very effective Impolite Inconvenient Unnecessary Yours sincerely is …… of the business letter /check_box/ At the end At the beginning In the middle Not necessary ... experience To state that you are applying for the job To state your enthusiasm and interest Paragraph in a letter of request is to Cover relevant background information and details Provide contact information... experience To state that you are applying for the job To state your enthusiasm and interest Paragraph in a letter of request is to Cover relevant background information and details Provide contact information... presentation and style are Chọn câu trả lời: a Important Câu trả lời b Not important c Useless d Not necessary Phản hồi The corect answer is : Important Reference : Textbook: Writing Business English