Page of CR-0016 STANDARD OPERATING PROCEDURE TASK: HOW TO PICK UP FOOD TASK NUMBER: DEPARTMENT: DATE ISSUED: CR-0016 F&B – Chinese Restaurant Jan 2005 GUEST EXPECTATION: That the food is transported to the restaurant as soon as the chef has finished the preparation and is served hot and efficient by friendly staff with a smile 10 minutes TIME TO TRAIN: Why is this task important for you and our guests? Answers: To maximize guest satisfaction To ensure the food is brought to the table fast to ensure it stays hot or fresh To ensure the service staff is knowledgeable and confident with tray service Page of CR-0016 STEPS HOW/ STANDARDS TRAINING QUESTIONS Prepare to pick up Know the preparation time of each dish - BBQ items : – minutes - Sautéed item : – 10 minutes - Steamed items : 10 – 15 minutes - Deep fried items: 10 – 15 minutes - Braised items : 10 – 15 minutes Why should you be prepared to pick up the food? Why should know the preparation of each dish? Pick up appetizer or soup Pick up the appetizer first if it’s ordered Why you need to make t is your order to take away? Why should you check if the presentation is correct? Why you use a bussing tray? If no appetizer, take the next item ready by the chef Check the food content and quality make sure that it’s your order and the presentation is correct and appetizing Place neatly on the bussing tray Place on the tray Get clean and good condition rectangular tray Walk towards the restaurant and table Walk steadily when carrying the tray, Why should the tray be in good condition? Why should you walk steadily? Why should you check the food content while walking? Page of CR-0016 also check food content Pick up main course Check the quality, make sure that it’s your order and the presentation is correct and appetizing Why should you use a food cover? Cover the food by using a cover Now ask the Trainee to practice the whole task from start to end to test competency Summary questions: Why Why Why Why Why Why Why Why Why should you be prepared to pick up the food? should know the preparation of each dish? you need to make t is your order to take away? should you check if the presentation is correct? you use a bussing tray? should the tray be in good condition? should you walk steadily? should you check the food content while walking? should you use a food cover? PHOTO INDEX #01 ... prepared to pick up the food? Why should know the preparation of each dish? Pick up appetizer or soup Pick up the appetizer first if it’s ordered Why you need to make t is your order to take away?... Now ask the Trainee to practice the whole task from start to end to test competency Summary questions: Why Why Why Why Why Why Why Why Why should you be prepared to pick up the food? should know...Page of CR-0016 STEPS HOW/ STANDARDS TRAINING QUESTIONS Prepare to pick up Know the preparation time of each dish - BBQ items : – minutes - Sautéed