SOP Intercontinental Group Chinese Restaurant How to serve a finger bowl41642

Page of CR-0017 STANDARD OPERATING PROCEDURE TASK: HOW TO SERVE A FINGER BOWL TASK NUMBER: DEPARTMENT: DATE ISSUED: CR-0017 F&B – Chinese Restaurant Jan 2005 GUEST EXPECTATION: That when dishes require hands to be used when eaten, automatically a finger bowl will be served by friendly staff TIME TO TRAIN: 10 minutes Why is this task important for you and our guests? Answers: To To To To maximize guest satisfaction ensure the guests is able to clean his/her fingers ensure the service staff is knowledgeable on how to make a finger bowl ready ensure the service staff is able to serve a finger bowl Page of CR-0017 STEPS General HOW/ STANDARDS TRAINING QUESTIONS Serve dishes which guest may need to use their finger should serve finger bowl automatically 1) Prepare the bowl Pour lukewarm tea inside finger bowl to 2/3, add a slice of lemon Place finger bowl with an underliner 2) Guest service Proceed to the table and say: “Excuse me sir / madam or Mr / Mrs XXX, here is a finger bowl to clean your fingers” Present to the right hand side of guest Every guest should have an individual finger bowl Why should you use lukewarm water? Why should you add a slice of lemon? Why should you use tea? Why should you use an underliner? Why should you present the bowl on the right hand side? Why should each guest get an individual bowl? (DRILL LANGUAGE) Page of CR-0017 Now ask the Trainee to practice the whole task from start to end to test competency Summary questions: Why Why Why Why Why Why should should should should should should you use lukewarm water? you add a slice of lemon? you use tea? you use an underliner? you present the bowl on the right hand side? each guest get an individual bowl? PHOTO INDEX #01 ...Page of CR-0017 STEPS General HOW/ STANDARDS TRAINING QUESTIONS Serve dishes which guest may need to use their finger should serve finger bowl automatically 1) Prepare the bowl Pour lukewarm... lukewarm tea inside finger bowl to 2/3, add a slice of lemon Place finger bowl with an underliner 2) Guest service Proceed to the table and say: “Excuse me sir / madam or Mr / Mrs XXX, here is a finger. .. finger bowl to clean your fingers” Present to the right hand side of guest Every guest should have an individual finger bowl Why should you use lukewarm water? Why should you add a slice of lemon?