Page of CR-0022 STANDARD OPERATING PROCEDURE TASK: ADJUST TABLE SETTINGS FOR CORRECT COVERS TASK NUMBER: DEPARTMENT: DATE ISSUED: CR-0022 F&B – Chinese Restaurant Jan 2005 GUEST EXPECTATION: That the numbers of covers are set correctly on the tables according to the number of guest expected in the party TIME TO TRAIN: 15 minutes Why is this task important for you and our guests? Answers: To maximize guest satisfaction To ensure the correct numbers of covers are placed on the tables Page of CR-0022 STEPS Check the reservation book HOW/ STANDARDS TRAINING QUESTIONS Go to the hostess desk and check the reservation and the number of guests for the different tables Why should you check the hostess book? Why should you adjust the setting according to the reservation? If the settings differ from the number of guests in the party, the server should adjust it accordingly Change the setting Take a service tray and cover it with a napkin To increase setting: Put the required equipment on the tray and proceed to the table Why should the service tray be covered by a napkin? (DRILL LANGUAGE) Why should you make space? Say: “Excuse let me adjust your setting for the additional guest” Make space for the extra cover (s) and set up the equipment To decrease the setting: Go to the table with the service tray and take away quietly the extra setting and put it on the tray Say: “Excuse let me adjust your setting for the additional guest” Proceed to the station and unload the tray (DRILL LANGUAGE) Page of CR-0022 Now ask the Trainee to practice the whole task from start to end to test competency Summary questions: Why Why Why Why should should should should you check the hostess book? you adjust the setting according to the reservation? the service tray be covered by a napkin? you make space? PHOTO INDEX #01 ... reservation and the number of guests for the different tables Why should you check the hostess book? Why should you adjust the setting according to the reservation? If the settings differ from the number... space? Say: “Excuse let me adjust your setting for the additional guest” Make space for the extra cover (s) and set up the equipment To decrease the setting: Go to the table with the service tray... server should adjust it accordingly Change the setting Take a service tray and cover it with a napkin To increase setting: Put the required equipment on the tray and proceed to the table Why should