Customer saticfation for financial service

= = = = Working Paper = Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology Mayuram S Krishnan Stephen M Ross School of Business at the University of Michigan Venkatram Ramaswamy Stephen M Ross School of Business at the University of Michigan Mary C Meyer Stephen M Ross School of Business at the University of Michigan Paul Damien Stephen M Ross School of Business at the University of Michigan Ross School of Business Working Paper Series Working Paper No 99-004 June 1998 This paper can be downloaded without charge from the Social Sciences Research Network Electronic Paper Collection: http://ssrn.com/abstract=160168 UNIVERSITY OF MICHIGAN Electronic copy of this paper is available at: http://ssrn.com/abstract=160168 Electronic copy of this paper is available at: http://ssrn.com/abstract=160168 Electronic copy of this paper is available at: http://ssrn.com/abstract=160168