English for Tourism and Hospitality 3

... Elementary English for Tourism and Hospitality LESSON 3 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Jack and Mona have just ... can do. Answers: 2. 1) at 2) on 3) in 4) at 5) in 6) on 3. 1) Would you like someone to help you with your suitcases? 2) Is there anything else I can do? 3) Do you need any help? ... put you ____ rooms s...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters ... express the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good morning, ... Guest Jack: Guest The story Leo is taking a reservat...

Ngày tải lên: 05/11/2012, 09:52

... repeat that please? A: 8869 6719 9908 66 83 2. A: 00 03 0078 2278 33 08 B: Would you mind saying that again please? C: 00 03 0078 2278 33 08 3. A: 5526 4671 9802 8892 B: I’m sorry, I didn’t hear ... Elementary English for Tourism and Hospitality Lesson 2 – Taking a reservation over the phone STUDY NOTES Characters Leo: Receptionist Mona: Guest The story Leo is taking a reserva...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 4 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Leo is booking Mona and Jack into ... Answers: 2. 1) There’s (some) tea and coffee in the cupboard 2) There are ten guests in the lobby. 3) There’s a car park at the rear of the hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c 4. The ... ____...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 5 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... Have you got any messages for me? Yes I have. Can you book me a taxi for tomorrow please? Yes I can. Language Point- Making recommendations Here are some model phrases for making recommendation...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 6 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... quite filling. 3 The Stir Fry c with our guests. 4. The Steamed Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic. 3. Language ... answ...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... _________________ alright? 2. I apologise for the ________________________. 3. I’m sorry about the ______________. The kitchen is very ________ at the moment. 3. Jumbled sentences - Without looking ......

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’ questions. ... _____...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 9 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack want to ... want to go shopping. They ask the hotel receptionist, Leo, for directions. Language – Giving Directions Look at the following directions and diagrams. Read them out loud. Turn right at the ... café next...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 10 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Joe: Taxi driver The story Mona and ... personal questions. For example, questions about age, marital status, income and family may be too personal for some Australians. Below are some model questions that are...

Ngày tải lên: 05/11/2012, 09:52