Providing Superior Customer Service

Ngày tải lên: 18/10/2012, 16:06

Ngày tải lên: 07/02/2013, 09:52

Ngày tải lên: 15/04/2013, 13:51

... ! 2.1. Providing prompt service to customers • Good customer service is the life-blood of any business. • Good customer service is all about bringing customer back. • If your organisation has a customer ... skills CONTENTS 2.1. Providing prompt service to customers 2.2. Establishing a rapport with customers 2.3. Handling customers complains 2.4. Delivering high-quality s...

Ngày tải lên: 23/10/2013, 20:15

... handling of technical customer inquiries and technical complaints Schnittstellen Supplier: Document Process input Customer inquiry data Customer: Document Process output Customer Document ... PB-Nr : S11 Customer Service Issued by Date of Release Version Page Ing. Mathe 00 2/4 Mmonitoring/characteristic numbers PB-Nr : S11 Customer Service...

Ngày tải lên: 27/10/2013, 12:15

... hàng Customer Service Stt English VietNamese 1 What are the steps involved in successfully handling an irate customer? Your steps should include listening to the customer, letting the customer ... your customers would say about your work? 8 Give us an example of a situation you handled exemplifying superior customer service. 9 Tell us about a situation in which you dealt wi...

Ngày tải lên: 17/01/2014, 03:20

... 8 Chapter 2: Theoretical framework 9 1. Customer care or customer service definition 9 2. The importance of customer service to business 9 3. Requirements on customer service 15 Chapter 3: Analysis and ... fastest and most effective service can satisfy customers. Once companies provide an excellent customer service, they can retain their customer and make them loyal. The...

Ngày tải lên: 17/02/2014, 12:43

... When a Customer Makes a Racist Remark 143 35. When a Customer Makes a Sexist Remark 146 36. When a Customer Refuses to Leave 149 37. When a Customer Accuses You of Racism 152 38. When a Customer ... 155 39. When a Customer Might Be Stealing 159 40. When a Customer Is Playing to an Audience of Other Customers 161 41. When a Customer Exhibits Passive-Aggressive Behavior 164 4...

Ngày tải lên: 22/02/2014, 09:20

... your company, it is NOT true in customer service. Customers love the feel of doing business with the mom and pop store on the corner. Give it to them. Make every customer feel as if he or she ... help the customer needs. The Bottom Line Customer service is really a lot less complicated that many people think. It’s about giving your customer the service he needs to make him f...

Ngày tải lên: 22/02/2014, 12:20

Ngày tải lên: 23/02/2014, 08:20