Factors affecting customer satisfaction in public sector a comparative study between administrative service and transport service in dong nai province

... quality of group buying and the influence of the measure to customer satisfaction - Analyze factors influencing customer satisfaction in group buying in Vietnam - - II LITERATURE REVIEW In this chapter, ... ECONOMICS HO CHI MINH CITY International School of Business Nguyen Thi My Chi FACTORS AFFECTING CUSTOMER SATISFACTION IN GROUP BUYING IN VIETNA...

Ngày tải lên: 01/06/2015, 20:20

... measuring customer satisfaction on electronics and appliances retailers websites: - Examine the influence of the website elements to customer satisfaction on electronics and appliances retailers ... especially electronics and appliances retailers, websites keep a critical role in attracting and maintaining potential customer In fact, the electronics...

Ngày tải lên: 11/05/2017, 10:06

... and HIV-negative individuals with pulmonary tuberculosis MATERIALS AND METHODS A cross-sectional study was performed at Hospital Nereu Ramos, in Florianopolis, Santa Catarina, in which all patients ... such as mediastinal and/ or hilar lymph nodes and in some cases, no radiographic alterations (Haramati and Jenny-Avital, 1998; Shah et al., 1997; Keiper et al., 1995; Nai...

Ngày tải lên: 22/03/2014, 18:20

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Ngày tải lên: 05/05/2016, 15:29

... identifying factors affecting customer satisfaction in the fast food restaurant industry in Vietnam and the relationship between customer satisfaction and behavior purchasing intention in the fast food ... Identifying factors affecting customer satisfaction in the fast food restaurant industry in Vietnam The relationship betwee...

Ngày tải lên: 01/04/2017, 17:09

... FACTORS AFFECTING CUSTOMERS’ SATISFACTION IN PURCHASE DECISION ON TICKET ONLINE 26 presented in table 3.15 26 FACTORS AFFECTING CUSTOMERS’ SATISFACTION IN PURCHASE DECISION ON TICKET ONLINE 27 ... customer satisfaction in purchasing decision on ticket online? Is there relationship between brand and customer satisfaction in purchase d...

Ngày tải lên: 23/05/2014, 23:09

... analyze factors affecting customer loyalty in the mobile communications market in Hanoi, dissertation uses the experimental model of customer loyalty in the mobile communications market in Ho Chi Minh ... effectiveness of the factors affecting the customers loyalty in the mobile information services in the long term To accurately evaluate the factors...

Ngày tải lên: 23/08/2014, 02:02

... Ho Chi Minh City – Year 2012 UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business Tran Minh FACTORS AFFECTING CUSTOMER TRUST IN ONLINE SHOPPING IN VIETNAM ... Literature Review Trust in online shopping 1.1 Definition of trust in e-commerce Trust definition in Internet shopping is a quite complicated concept in e- commerce field Depen...

Ngày tải lên: 01/06/2015, 20:09

... retain existing customers by heightening customer loyalty and customer value 2.2 Hanoi mobile communication services In 2012, there were six providers about mobile communication service in Hanoi ... -Convenience in procedures -Customer services Customer loyalty Switching costs - Loss cost Recommendation s to improve customer loyalty in mobile communication...

Ngày tải lên: 09/05/2016, 16:44

... An Appraisal of Accounting System In the public Sector (A case study of board of Internal Revenue Enugu State) By Nnamani Ugochukwu J.c Acc/2006/241 Department of Accountancy Faculty of Management ... POPULATIONS OF THE STUDY Initially, the target population of this study covers all the staff of the board of Internal Revenue...

Ngày tải lên: 11/12/2016, 11:07

... Conclusion As in the research problem, the purpose of this study is to find out which are the main factors affecting customer loyalty in Vietnamese banking industry In the following sections, the conclusions ... customer loyalty in banking sector of Vietnamese? - How is the relationship between these factors and customer loyalty in banking i...

Ngày tải lên: 04/05/2017, 21:41

... investigate key factors affecting employee satisfaction in both developed and developing countries This thesis is focused on the investigating factors influence employee satisfaction in the banking industry ... This chapter presents the assessment of measurement and results of hypotheses testing about key factors on employee satisfaction in the banki...

Ngày tải lên: 05/05/2017, 19:55

... second, the internal classroom factors influencing students’ academic performance in the first accounting course, and third, the external classroom factors influencing students’ academic performance ... internal factors influencing students’ academic performance in the first accounting course Internal classroom factors were variables directl...

Ngày tải lên: 10/12/2016, 15:35