Customer relationship management in motor vehicle physical insurance business in Vietnamese non-life insurance companies

... now seeing a decline in number but an increase in scale for each member Joint- Venture Bank, foreign bank branches: Joint- Venture Banks and 27 foreign bank branches are in operation in Vietnam ... However, VPBank is opposing increasing competition of Joint Stock competitors in order to exist and development Moreover, I have been working in VPBank, one of the first...

Ngày tải lên: 26/11/2013, 20:57

... acquiring or generating this knowledge by monitoring the activities of customers and other players in the industry The knowledge codification & storage process involves converting knowledge into ... accessing necessary information, resolving inconsistencies in the Knowledge and Process Management retrieved information, filtering away irrelevant and unwanted information, and inte...

Ngày tải lên: 24/01/2014, 00:20

... Dynamics CRM CRM: The Winning Strategy in a Challenging Economy And compared to setting up a new manufacturing plant, aggressively hiring new sales and customer service representatives, or raising ... methodology and streamlining execution Organizations can model each stage in the sales process, define an ideal flow, and ensure that all criteria are met and data captured...

Ngày tải lên: 27/06/2014, 14:20

... mCRM Mobile Customer Relationship Management (mCRM) was originally defined as ““services that aim at nurturing customer relationships, acquiring or maintaining customers, support marketing, sales ... via SMS messaging; 91.9 percent said they would not Variables Interest in receiving coupons Interest in receiving alerts Interest in receiving contests Interest in receiving produ...

Ngày tải lên: 01/07/2014, 00:20

... following: 19 Main benefits Explanation Increase customer loyalty Information captured by CRM system helps a company to identify the actual costs of winning and retaining individual customers Having ... business processes and business focus, it's extremely difficult to develop true relationships with customers Lack of Senior Management Commitment Creating, maintaining and sustaining cust...

Ngày tải lên: 17/03/2015, 13:25

... CR: Customer Retention CS: Customer Satisfaction CLI: Customer Loyalty Index CMS Contact Management System FCRM: FPT Customer Relationship Management Software FWB: FPT Worldwide Business IT: Information ... is driving their growth as a medium for business interactions, creating additional challenges for businesses trying to maintain good CRM in the face of this increasin...

Ngày tải lên: 26/03/2015, 08:55

... your ticket to success Customer Relationship Management Defined Customer Relationship Management is a comprehensive approach for creating, maintaining and expanding customer relationships Let’s ... vii Customer Relationship Management Is Not an Option Customer Relationship Management Defined Technology Does Not Equal Strategy The Power of CRM CRM Success Factors CRM...

Ngày tải lên: 23/10/2013, 05:15

... your ticket to success Customer Relationship Management Defined Customer Relationship Management is a comprehensive approach for creating, maintaining and expanding customer relationships Let’s ... vii Customer Relationship Management Is Not an Option Customer Relationship Management Defined Technology Does Not Equal Strategy The Power of CRM CRM Success Factors CRM...

Ngày tải lên: 26/10/2013, 16:15

... hàng bạn hoạt động marketing Quản lý Luồng Công việc (Workflow) Hỗ trợ khách hàng & Dịch vụ Cho phép tự động hoá quy trình bán hàng, tiếp thị, hỗ Gồm tính Hỗ trợ Khách hàng Quản lý dịch trợ khách ... thống kích hoạt tính quản lí chu trình bán hàng liên lạc, giai đoạn bán hàng khả phân tích, cách tích hợp tính Quản lý Đặt hàng phân tích đối thủ, dự báo thời gian bán...

Ngày tải lên: 09/12/2013, 21:15

... báo quản lý mối quan hệ với khách hàng để nắm đối tượng sở thông tin hồ sơ đơn giản họ CRM giúp xác định có khách hàng thường xuyên quan hệ với công ty, công ty có hẹn làm việc với khách hàng ... khách hàng có sẵn Chi phí bán hàng chi phí phục vụ khách hàng cũ thấp nhiều so với khách hàng Những khách hàng trung thành thường xuyên mua hàng ý...

Ngày tải lên: 14/12/2013, 19:15

... marketing cost of customer i Recall the Cell2Cell data from last week CMi= (67 .58+.595*Monthsi-7 .61 5*Marriedi-.0 46* EqpDaysi)*ContribRate Abandonment versus Churn: Lost for Good or Missing in Action ... contribution of a customer may be causally tied to churn and abandonment, making this trickier than it looks You need to understand NPV calculations LTV: Definition Accounting for V...

Ngày tải lên: 22/12/2013, 14:16

... towards customer Also, customer 3’s size-of-wallet (column A) , is the largest www.drvkumar.com Share-of-Wallet (SW) • Individual Share-of-Wallet J – Individual Share-of-Wallet of firm to customer ... relatively small • SW - if the variance of consumer expenditures is relatively high • Share-of-wallet and Size-of-wallet simultaneously – with same share-of-wallet, different attracti...

Ngày tải lên: 22/12/2013, 14:16

... your ticket to success Customer Relationship Management Defined Customer Relationship Management is a comprehensive approach for creating, maintaining and expanding customer relationships Let’s ... vii Customer Relationship Management Is Not an Option Customer Relationship Management Defined Technology Does Not Equal Strategy The Power of CRM CRM Success Factors CRM...

Ngày tải lên: 23/12/2013, 05:17