Mary ellen guffey essentials of business communication

... choosing alternatives; • Cooperative Discernment of Ego-Status: Free Child-I Characteristic Features of Behavior: • Spontaneous, impatient, full of energy; • Inquisitive, creative, inventive; • ... 10 Discernment of Ego-Status: Adaptable Child-I Characteristic Features of Behavior: • Cautious, conserved, thinking about consequences; • Feeling shame, fault, demanding much of onesel...

Ngày tải lên: 14/08/2013, 07:38

... 4377_P-00(FM).qxd 1/ 31/ 05 12 :42 PM Page iii ESSENTIALS of Business Process Outsourcing Thomas N Duening Rick L Click John Wiley & Sons, Inc 4377_P-00(FM).qxd 1/ 31/ 05 12 :42 PM Page vi 4377_P-00(FM).qxd 1/ 31/ 05 ... 4377_P-00(FM).qxd 1/ 31/ 05 12 :42 PM Page i ESSENTIALS of Business Process Outsourcing 4377_P-00(FM).qxd 1/ 31/ 05 12 :42 PM Page ii Essential...

Ngày tải lên: 14/08/2014, 04:21

... are outsourcing back-office functions 25 4377_P-01.qxd 1/31/05 12: 30 PM Page 26 ESSENTIALS of Business Process Outsourcing to American-based firms A prominent example of this is payroll outsourcing, ... grow with it, there are many things a business does that are expensive but not directly 21 4377_P-01.qxd 1/31/05 12: 30 PM Page 22 ESSENTIALS of Business Process...

Ngày tải lên: 14/08/2014, 04:21

... that the boundaries of a system are in part a function of the observer’s point of view.4 For example, 43 437 7_P-02.qxd 1 /31 /05 12 :31 PM Page 44 ESSENTIALS of Business Process Outsourcing the organization ... for outsourcing: (1) process costs, (2) process productivity, 53 437 7_P-02.qxd 1 /31 /05 12 :31 PM Page 54 ESSENTIALS of Business Process Outsourcing...

Ngày tải lên: 14/08/2014, 04:21

... Overby, “The Hidden Costs of Offshore Outsourcing, ” CIO (September 1, 2003) 79 43 77_P-03.qxd 1/31/05 12:32 PM Page 80 ESSENTIALS of Business Process Outsourcing Cost Benefits of Internal and External ... empowered to dedicate their time to the analysis process If top managers 73 43 77_P-03.qxd 1/31/05 12:32 PM Page 74 ESSENTIALS of Business Process Outsourcing...

Ngày tải lên: 14/08/2014, 04:21

... proposals desired 1 05 4377_P-04.qxd 1/31/ 05 12:34 PM Page 106 ESSENTIALS of Business Process Outsourcing also increases risk If the vendor faces problems, more of the BPO buyer’s processes will be ... relationship.This process is time 89 4377_P-03.qxd 1/31/ 05 12:32 PM Page 90 ESSENTIALS of Business Process Outsourcing consuming and can erode the cost advantages t...

Ngày tải lên: 14/08/2014, 04:21

... 1 26 ESSENTIALS of Business Process Outsourcing Governance Governance is the process of administering and monitoring the performance phase of the BPO life cycle to ensure that the interests of ... result of the outsourcing 121 4377_P-04.qxd 1/31/05 12:34 PM Page 122 ESSENTIALS of Business Process Outsourcing process If possible, the buyer should implement se...

Ngày tải lên: 14/08/2014, 04:21

... “Disciplining the Professional: The Case of Project Management,” Journal of Management Studies (September 2002): 803–821 1 37 4 377 _P-05.qxd 1/31/05 12:35 PM Page 138 ESSENTIALS of Business Process Outsourcing ... if the performance objectives are not being met 1 47 4 377 _P-05.qxd 1/31/05 12:35 PM Page 148 ESSENTIALS of Business Process Outsourcing of the busine...

Ngày tải lên: 14/08/2014, 04:21

... 12:35 PM Page 162 ESSENTIALS of Business Process Outsourcing Profits and the BPO Relationship A reasonable profit margin for the vendor is essential to the long-term success of an outsourcing relationship ... 4377_P-06.qxd 1/31/05 12:40 PM Page 174 ESSENTIALS of Business Process Outsourcing Working with an outsourcing vendor involves the integration of a variety o...

Ngày tải lên: 14/08/2014, 04:21

... potential of unusual or unexpected events that can affect the BPO plan 195 4377_P-07.qxd 1/31/05 12: 39 PM Page 196 ESSENTIALS of Business Process Outsourcing Because it is the catalyst of such ... attorneys as part of the BPO opportunity analysis to determine the likely 199 4377_P-07.qxd 1/31/05 12: 39 PM Page 200 ESSENTIALS of Business Process Outsourcing disposi...

Ngày tải lên: 14/08/2014, 04:21

... importance of, 98 potential vendor list, 104 106 , 110 112 process for, 98 proposal evaluation, 108 – 110 requests for information (RFI), 106 , 107 requests for proposals (RFPs), 107 , 108 selection of vendor, ... References, 110 Request for information (RFI), 106 , 107 Request for proposal (RFP) additional items to be furnished by vendor, 110 contents of, 107 evaluation of...

Ngày tải lên: 14/08/2014, 04:21

... have the job of leading and supervising their people Take people out of the organization and there is little, if anything, left Similarly, take the communication out of the operation of a business ... not, and then how to get over the difficulties they present This provides a practical basis for action for any kind of communication 12 The art of successful...

Ngày tải lên: 09/02/2014, 20:59

Ngày tải lên: 26/03/2015, 09:33

... strategy for M1 Communication One Member Limited Liability Company in the period 2013 - 2017" with the desire to apply the learned knowledge to contribute to the sustainable development of the company ... content, the core products of M1 Communication Company is the mobile telecommunication devices such as USB 3G and low-end mobile phones The re...

Ngày tải lên: 26/03/2015, 10:58