... conversational tone, if effectively used, will create goodwill in the readers and construct better climate that will lead the customer back to the organization for future business. However, how to ... all of business correspondence, direct approach tends to be employed to state the news. However, my study shows that direct approach appears not to match in letters of conveying bad news. The data ... will change the state of the two single people to married ones. 2. Representatives : are those kinds of speech acts that state what the speaker believes to be the case. A representative can be either...