Determinants of customer satisfaction in retail banking sector Luận văn thạc sĩ

... provides its customers 2.4 Customer satisfaction and service quality in banking sector 2.4.1 Customer satisfaction in banking sector Customer satisfaction is an outstanding research topic of different ... greatest influencing factor to customer satisfaction in banking industry Athanassopoulos (2000) conducted a complete survey on customer satisfaction in...

Ngày tải lên: 18/05/2015, 03:42

... DETERMINANTS OF CUSTOMER LOYALTY IN RETAIL BANKING A case study of BIDV’s branches and transaction offices in Lam Dong Province In Partial Fulfillment of the Requirements of the Degree of MASTER ... individual customers in retail banking of eight branches and transaction offices of BIDV in Lam Dong Province The in- depth...

Ngày tải lên: 22/10/2015, 13:31

... level of customer satisfaction This research is to find key determinants of customer satisfaction of Internet banking in Vietnam and to propose strategic recommendations for banks to increase customer ... satisfaction factor of Internet banking in Vietnam because its Sig (2-tailed) value is not less than 0.05 31 In summary, about determinants of c...

Ngày tải lên: 25/11/2014, 00:33

... international call, international roaming, national roaming, call forwarding, call restriction, call holding, call waiting, voice mail, fax data, calling line identification, calling line identification ... transaction points are also the supporting point of Vinaphone Besides the official transaction office, Vinaphone has thousand of retailers which is developed by each provincial VNP...

Ngày tải lên: 25/11/2014, 00:33

... obtained in the research: “Assessing the Service Quality and Customer Satisfaction in Retail Banking Sector from Customer Perspectives: a Comparison Between State- owned Commercial Banks and Joint -stock ... HO CHI MINH CITY International School of Business Nguyen Thi Quynh Trang ASSESSING THE SERVICE QUALITY AND CUSTOMER SATISFACTION IN RETAI...

Ngày tải lên: 13/04/2015, 09:45

... the key factors affecting the customer satisfaction in life insurance companies; - Determining level of satisfaction; - Proposing some recommendations to improve the customer satisfaction 1.3 Research ... most of the companies are thinking their current and future needs by analyzing customer satisfaction Life insurance players have started realizing that their bu...

Ngày tải lên: 24/09/2015, 16:18

... theo mô hình công ty m – Liksin th Bao bì Liksin thí ày 10/11/2004 Công ty ình công ty m – công ty sau 26 H Chí Minh c kinh doanh T ình công ty m – công ty con, Công ty Liksin công ty m toán ph ... 25 : TH TÀI CHÍNH T CÔNG TY CÔNG NGHI T NG – IN – BAO BÌ LIKSIN 26 2.1 Quá trình phát tri c – In – Bao bì Liksin 26 2.2 Th r tài c -In-...

Ngày tải lên: 18/05/2015, 00:54

... NG CÔNG TY LIKSIN 2.1 Gi i thi u v T ng công ty Liksin Khái quát v T ng công ty Liksin 10 2.1.1 Thông tin chung v công ty Liksin sau: Tên Công ty : T ng công ty Công nghi p – In – bao bì Liksin ... áp d ng BSC/KPI vào ñánh giá nhân viên t i T ng công ty Liksin - Xây d ng KPIs ñ ñánh giá nhân viên t i T ng công ty Liksin -...

Ngày tải lên: 18/05/2015, 01:06

... it is necessary to apply the financial derivatives instrument for hedging risk and how Vietinbank BRVT can to introduce new financial banking instruments to their customers Signification of the ... well as applying financial derivatives instruments Financial derivatives CHAPTER ONE: FINANCIAL DERIVATIVES IN FOREIGN EXCHANGE TRADING IN COMMERCIAL BANKS 1.1...

Ngày tải lên: 26/05/2015, 08:44

... appear to be loyal to their main bank in Italy, with 66% of customers saying they hold Understanding customer behavior in retail banking The impact of the credit crisis across Europe How many products ... quarter of those customers planning to change their main bank say that they are doing so because of a lack of trust 14 Understanding customer behavio...

Ngày tải lên: 29/03/2014, 08:20

... restaurants become popular in any big city in Vietnam, particular in Ho Chi Minh city 1.2 Problem statement Fast food is growing fast and speedy in Vietnam especially in Ho Chi Minh city; however, ... DETERMINANTS OF CUSTOMER SATISFACTION AN EMPIRICAL STUDY OF FAST FOOD FRANCHISES IN HO CHI MINH CITY APPROVED BY Advisor APPROVED...

Ngày tải lên: 22/10/2015, 13:31

... in Ho Chi Minh City in September, 2012 24 3.3.1 Preliminary scales The building scale for the concepts in research model of antecedents of brand loyalty in Vietnam banking sector: The case of ... Credit card in Vietnam has been developing rapidly in terms of the number of card and transaction value since the first ever credit card of Vietnam wa...

Ngày tải lên: 25/11/2014, 00:36

... units, and to CPAs active in the public sector The ability of existing theories to explain audit quality differences in the small CPA firm category enhances our understanding of audit quality, ... and Conditions Deis, Jr .and Giroux- Determinants of Audit Quality 465 distinction to test the robustness of existing explanations for variations in au...

Ngày tải lên: 06/01/2015, 19:42

... gap, at least partially The study looks at financial performance in the banking sector in Vietnam Bank managers can understand its major banking activities that may increase the bank ranking and ... framework for making comparison among seven leading joint stock commercial banks in Vietnam To gain better understanding the financial performance of seven l...

Ngày tải lên: 26/05/2015, 08:30