Cisco Unified Contact Center Enterprise (UCCE) phần 8 ppsx
Cisco Unified Contact Center Enterprise (UCCE) phần 8 ppsx
... the Library of www.wowebook.com
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1 98 Cisco Unified Contact Center Enterprise (UCCE)
www.
@
ICM
V
M
M
CUCM
IP IVR
UCCE
1
2
6
3
5a
5b
7
4
Figure 12-7 Cisco Unified IP IVR Call Flow
Step 4. UCCE ... call script.
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200 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified CCX Editor
The Unified CCX Editor is...
Cisco Unified Contact Center Enterprise (UCCE) phần 1 pdf
... 147
x Cisco Unified Contact Center Enterprise (UCCE)
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12 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Hosted
Cisco Unified Contact ... Unified Contact Center Express 11
Cisco Unified Contact Center Enterprise 11
Cisco Unified Contact Center Hosted 12
Cisco...
Cisco Unified Contact Center Enterprise (UCCE) phần 2 pot
... www.wowebook.com
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14 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Customer Voice Portal
Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based
contact centers to ... managed solution.
■ Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at
the customer who wants to use a VoIP contact...
Cisco Unified Contact Center Enterprise (UCCE) phần 3 potx
... ACD.
Cisco UCCE 7.5
Released and rebranded in July 20 08, Cisco IPCC became Cisco Unified Contact Center
Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco
Unified ... Library of www.wowebook.com
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46 Cisco Unified Contact Center Enterprise (UCCE)
Customer Voice Portal (CVP), and Cisco Unified Communications Manager (U...
Cisco Unified Contact Center Enterprise (UCCE) phần 4 pptx
... the call
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98 Cisco Unified Contact Center Enterprise (UCCE)
Call Routing Concepts
Multisite call contact centers are usually required to support different ... solutions should be deployed only by a Cisco- approved ATP partner.
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88 Cisco Unified Contact Center Enterprise (UCCE)
Cau...
Cisco Unified Contact Center Enterprise (UCCE) phần 5 pot
... Cisco Unified Contact Center Enterprise (UCCE)
PSTN
Contact Center Site A
MPLS
WAN
CUCU Cluster A
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PRI ISDN
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Contact Center Site B
CUCU Cluster B
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SIP trunk
PRI ISDN
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www.
@
ICM
Enterprise
Edition
1 2
3 4 5
7 68
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IP
Figure 8- 8 Postrouting Call Flow with UCCE
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1 28 Cisco...
Cisco Unified Contact Center Enterprise (UCCE) phần 6 pps
... center
platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco
offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center.
The Cisco UCCE platform ... formats.
Cisco Unified Intelligence Center
The Cisco Unified Intelligence Center (Unified IC or CUIC) is a relatively new addition to
the UCCE...
Cisco Unified Contact Center Enterprise (UCCE) phần 9 pptx
... www.wowebook.com
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2 48 Cisco Unified Contact Center Enterprise (UCCE)
Unified Communications components (Unified Communications Manager [Unified CM],
UCCE, Customer Voice Portal [CVP], and Unified Contact Center ... 07:55:42.010 1 0 1
2010-12-21 08: 06:32.003 3 0 3
2010-12-21 08: 07:15.000 8 0 8
2010-12-21 08: 07:24.000 4 0 4
2010-12-21 08: 08: 39.000 6 0 6
201...
Cisco Unified Contact Center Enterprise doc
... possible.
www.it-ebooks.info
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12 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Hosted
Cisco Unified Contact Center Hosted is suitable for both large enterprise companies and
service ... peripheral.
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Cisco Unified Contact
Center Enterprise (UCCE)
Gary Ford
Cisco Press
80 0 East 96th Street
I...
Cisco Unified Contact Center Express Solution Reference Network Design
... model.
Server Model
Max Unified CM IP Phones
Max Unified CM BHCC Call
Volu me
781 5 150 900
782 5 500 3,000
783 5 1,000 6,000
784 5 3,000 18, 000
1 -8
Cisco Unified Contact Center Express Solution ...
1-12
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 1 Cisco Unified Contact Center Express Overview and Packagin...
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