Cisco Unified Contact Center Enterprise (UCCE) phần 5 pot
Cisco Unified Contact Center Enterprise (UCCE) phần 5 pot
... ptg
110 Cisco Unified Contact Center Enterprise (UCCE)
PSTN
Contact Center Site A
MPLS
WAN
CUCU Cluster A
M M
M
PRI ISDN
V
V
Contact Center Site B
CUCU Cluster B
M M
M
V
V
SIP ... team
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114 Cisco Unified Contact Center Enterprise (UCCE)
Contact Center Call Flow
Companies have contact centers to provide their cus...
Cisco Unified Contact Center Enterprise (UCCE) phần 2 pot
... www.wowebook.com
ptg
14 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Customer Voice Portal
Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based
contact centers to ... managed solution.
■ Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at
the customer who wants to use a VoIP contact...
Cisco Unified Contact Center Enterprise (UCCE) phần 3 potx
... ACD.
Cisco UCCE 7 .5
Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center
Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco
Unified ... components such as Unified
Intelligent Contact Manager (UICM), IP Interactive Voice Response (IVR), Unified
From the Library of www.wowebook.com
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46 Cisco Unif...
Cisco Unified Contact Center Enterprise (UCCE) phần 1 pdf
... 147
x Cisco Unified Contact Center Enterprise (UCCE)
From the Library of www.wowebook.com
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12 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Hosted
Cisco Unified Contact ... Unified Contact Center Express 11
Cisco Unified Contact Center Enterprise 11
Cisco Unified Contact Center Hosted 12
Cisco...
Cisco Unified Contact Center Enterprise (UCCE) phần 4 pptx
... cycles and the expected contact center size
(agents, skill groups, and call volumes).
From the Library of www.wowebook.com
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94 Cisco Unified Contact Center Enterprise (UCCE)
Deleted Items
The ... call
From the Library of www.wowebook.com
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98 Cisco Unified Contact Center Enterprise (UCCE)
Call Routing Concepts
Multisite call contact centers are usually r...
Cisco Unified Contact Center Enterprise (UCCE) phần 6 pps
... center
platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco
offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center.
The Cisco UCCE platform ... formats.
Cisco Unified Intelligence Center
The Cisco Unified Intelligence Center (Unified IC or CUIC) is a relatively new addition to
the UCCE...
Cisco Unified Contact Center Enterprise (UCCE) phần 8 ppsx
... the Library of www.wowebook.com
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198 Cisco Unified Contact Center Enterprise (UCCE)
www.
@
ICM
V
M
M
CUCM
IP IVR
UCCE
1
2
6
3
5a
5b
7
4
Figure 12-7 Cisco Unified IP IVR Call Flow
Step 4. UCCE ... fname sname
1234 Gary Ford
23 45 Mark Jeggo
3 456 Hein DeBeer
456 7 James Hughes
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210 Cisco Unified Contact Center Enterprise...
Cisco Unified Contact Center Enterprise (UCCE) phần 9 pptx
... ‘11/1/2010 00:00’ and ‘11/30/2010 23 :59 ’
— Modify the Call Type list to include only the required Call Types
and CallTypeID in (55 18, 55 19, 55 23, 55 25, 55 26, 55 27, 55 29, 55 31)
and ANI is not null
group ... www.wowebook.com
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248 Cisco Unified Contact Center Enterprise (UCCE)
Unified Communications components (Unified Communications Manager [Unified CM],
UC...
Cisco Unified Contact Center Enterprise doc
... possible.
www.it-ebooks.info
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12 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Hosted
Cisco Unified Contact Center Hosted is suitable for both large enterprise companies and
service ... Contact Center Enterprise (Unified CCE) and Cisco
Unified Contact Center Hosted (Unified CCH), respectively. Cisco System IPCC...
Cisco Unified Contact Center Express Solution Reference Network Design
... model.
Server Model
Max Unified CM IP Phones
Max Unified CM BHCC Call
Volu me
78 15 150 900
78 25 500 3,000
78 35 1,000 6,000
78 45 3,000 18,000
1-8
Cisco Unified Contact Center Express Solution ... 7411 (Australia: 1 800 8 05 227)
EMEA: +32 2 704 55 55
USA: 1 800 55 3-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www .cisco. com/techsupport/...
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