Cisco Unified Contact Center Enterprise (UCCE) phần 5 pot

... ptg 110 Cisco Unified Contact Center Enterprise (UCCE) PSTN Contact Center Site A MPLS WAN CUCU Cluster A M M M PRI ISDN V V Contact Center Site B CUCU Cluster B M M M V V SIP ... team From the Library of www.wowebook.com ptg 114 Cisco Unified Contact Center Enterprise (UCCE) Contact Center Call Flow Companies have contact centers to provide their cus...

Ngày tải lên: 12/08/2014, 14:21

... www.wowebook.com ptg 14 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based contact centers to ... managed solution. ■ Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at the customer who wants to use a VoIP contact...

Ngày tải lên: 12/08/2014, 14:21

... ACD. Cisco UCCE 7 .5 Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco Unified ... components such as Unified Intelligent Contact Manager (UICM), IP Interactive Voice Response (IVR), Unified From the Library of www.wowebook.com ptg 46 Cisco Unif...

Ngày tải lên: 12/08/2014, 14:21

... 147 x Cisco Unified Contact Center Enterprise (UCCE) From the Library of www.wowebook.com ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco Unified Contact ... Unified Contact Center Express 11 Cisco Unified Contact Center Enterprise 11 Cisco Unified Contact Center Hosted 12 Cisco...

Ngày tải lên: 12/08/2014, 14:21

... cycles and the expected contact center size (agents, skill groups, and call volumes). From the Library of www.wowebook.com ptg 94 Cisco Unified Contact Center Enterprise (UCCE) Deleted Items The ... call From the Library of www.wowebook.com ptg 98 Cisco Unified Contact Center Enterprise (UCCE) Call Routing Concepts Multisite call contact centers are usually r...

Ngày tải lên: 12/08/2014, 14:21

... center platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center. The Cisco UCCE platform ... formats. Cisco Unified Intelligence Center The Cisco Unified Intelligence Center (Unified IC or CUIC) is a relatively new addition to the UCCE...

Ngày tải lên: 12/08/2014, 14:21

... the Library of www.wowebook.com ptg 198 Cisco Unified Contact Center Enterprise (UCCE) www. @ ICM V M M CUCM IP IVR UCCE 1 2 6 3 5a 5b 7 4 Figure 12-7 Cisco Unified IP IVR Call Flow Step 4. UCCE ... fname sname 1234 Gary Ford 23 45 Mark Jeggo 3 456 Hein DeBeer 456 7 James Hughes From the Library of www.wowebook.com ptg 210 Cisco Unified Contact Center Enterprise...

Ngày tải lên: 12/08/2014, 14:21

... ‘11/1/2010 00:00’ and ‘11/30/2010 23 :59 ’ — Modify the Call Type list to include only the required Call Types and CallTypeID in (55 18, 55 19, 55 23, 55 25, 55 26, 55 27, 55 29, 55 31) and ANI is not null group ... www.wowebook.com ptg 248 Cisco Unified Contact Center Enterprise (UCCE) Unified Communications components (Unified Communications Manager [Unified CM], UC...

Ngày tải lên: 12/08/2014, 14:21

... possible. www.it-ebooks.info ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco Unified Contact Center Hosted is suitable for both large enterprise companies and service ... Contact Center Enterprise (Unified CCE) and Cisco Unified Contact Center Hosted (Unified CCH), respectively. Cisco System IPCC...

Ngày tải lên: 06/03/2014, 15:20

... model. Server Model Max Unified CM IP Phones Max Unified CM BHCC Call Volu me 78 15 150 900 78 25 500 3,000 78 35 1,000 6,000 78 45 3,000 18,000 1-8 Cisco Unified Contact Center Express Solution ... 7411 (Australia: 1 800 8 05 227) EMEA: +32 2 704 55 55 USA: 1 800 55 3-2447 For a complete list of Cisco TAC contacts, go to this URL: http://www .cisco. com/techsupport/...

Ngày tải lên: 26/10/2013, 23:15