English for personal assistants - part 11 pdf
English for personal assistants - part 1 ppsx
... Heusenstamm
Printed on acid-free paper
Printed in Germany
ISBN 97 8-3 -8 34 9-0 13 0-9
Annie Broadhead | Ginni Light
English for
Personal Assistants
The essential handbook for
doing business internationally
... handbook for
doing business internationally
English for personal assistants - part 2 pps
... . . . . . . . . . . . . . . . . . . . . . . . . 15
2 Best-practice emails and working in multi-cultural teams · · · · · · · · · · · · · · · · 21
Advantages of emails . . . . . . . . . . . . . ... . . . . . . . . . . . . . 26
Working in multi-cultural teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
–
The Challenges of Multi-Cultural Teamwork . . . ....
English for personal assistants - part 3 pdf
... SPECIAL including
discounts for cash sales.
10. Look forward to receiving your order for tomatoes in the
very near future.
Task 2
This sentence is over-long, over-complex, and incomprehensible. ... responsible for
updating the database. (3) , at the end of the month, when most people want
replacements from the stores, and (4) require information from the database,
he is unable to perf...
English for personal assistants - part 4 ppsx
... convenient for her to join us at the
meeting. Meeting her is very useful for us all so we are very pleased by this.
Sorry about this confusion, but the new plan is for the best.
I or my Personal ... information in the department
and (12) reduce the burden on the person in charge of ordering from the stores.
We might (13) ask her to take a more active part in producing the annual rep...
English for personal assistants - part 5 docx
... a foreign language. This can throw up cross-cultural issues as email is an
instant form of communication and is often far less formal stylistically than writing a
letter. For example, if we forget ... a pain.
Look forward to seeing you at the conference and don’t forget to bring the
presentation on team building with you.
A. Thanks for the info. Did you know he’s my brother-in-law? He’ll...
English for personal assistants - part 6 pptx
... EMOTION
:-)
:-(
:-& amp;
:-& lt;
:-| |
:-( O)
:-D
;-)
8-)
:-|
:-o
:-
O :-)
happy
sad
tongue-tied
really upset
angry
yelling
laughing
winking
wide-eyed
apathetic
amazed
sarcastic smile
angelic
:-[
;-(
: -(
%-)
%-(
:-*
:-\
:-!
8-O
:-}
:-/
X-(
:-P
sad ... smile
angelic
:-[
;-(
: -(
%-)
%-(
:-*...
English for personal assistants - part 7 doc
... the
phone, face-to-face, or by email, it’s a good idea to reflect on what you know about
that culture. Therefore, don’t be surprised if your Italian counterpart likes to chat a
bit before getting ... low-context culture which means they
are task-oriented and not used to small talk, preferring to get straight down to
business. To other nationalities this can make them seem unfriendly, particul...
English for personal assistants - part 8 ppt
... to respond to requests for help:
May I
Can I
Shall I (for you)
Could I
Would you like (me to)
I can for you, if you’d like me to
Task 8
Respond to these requests for help:
1. I need to ... to write her an email. Unfortunately, the emails you
usually write are very formal and so you ask an English colleague to have a look at
what you’ve written below.
38 Building business re...
English for personal assistants - part 9 doc
... nature of the task.
Expressions for getting something done
Task 2
Are the following expressions authoritative or negotiating in tone? Put A for
authoritative or N for negotiating next to each ... like to take on the responsibility for organizing the con
-
ference in Geneva.
4. It is essential that Tom contact all the people going to the 2 pm meeting to inform
them of the room ch...
English for personal assistants - part 10 ppt
... into ‘sense groups’, i.e., divide sentences into parts so that
each part carries a ‘chunk’ of meaning. We usually pause slightly between these parts.
Punctuation signals how text can be divided ... the
conference. Work out your costs. How much is needed for fixed costs, for example, the
venue hire, speakers fees and so on. Then calculate the amount needed for variable
costs such as ad...
English for personal assistants - part 11 pdf
... Complaints
Strategy for complaining Number of secretary’s
part in the phone call
E. Propose solution and appeal for help again.
F. Appeal for help.
G. Acknowledge other’s opinion before stating own.
H. ... complaining
10. making something increase or become stronger
11. criticise
12. no hope for the future
Whingers or discerning customers?
Australians have for years referred to...
English for personal assistants - part 12 pps
... outlines the conventions for opening and closing salutations in formal
correspondence in British English. In less formal English, for example, when writing
to someone you know quite well, the closing ... wishes.
You may find differences in American English and other varieties of English,
especially in the form of the closing salutation. In American English the less formal,
Yours t...
English for personal assistants - part 13 pot
... to be drawn from these facts is that
For the above-mentioned reasons
Recommending
It is, therefore, felt/believed/apparent that would be suitable/ideal for
It would (not) be advisable/advantageous/practical/wise ... importantly, interestingly, significantly
᭤
the addition of information/points
᭤
contrast
(See Appendix A, page 157, for further information on linking words)
The conclusi...
English for personal assistants - part 18 pdf
... to
I/We
apologise for
May I/we
I/We would like to
I/We
offer
extend
my
our
sincere
profound
apologies for
Please accept my
our
sincere
profound
apologies for
Accepting blame
I/We accept responsibility for
I/We ... presentation?
᭤ do you want action as a result of your presentation or are you informing?
᭤ is it well-prepared?
᭤ is it well-rehearsed?
᭤ is it the right length?
᭤ have yo...
English for personal assistants - part 28 pdf
... deceased are of
any particular religion before you write your message.
Task 5
Put a tick next to the phrases which may be particularly suitable for a religious family.
᭤
Our sympathies for your loss.
᭤
You ... live on forever.
᭤
We are so sorry for your loss.
᭤
James will live in our hearts forever.
᭤
We share your sorrow.
᭤
Thinking of you in these difficult times.
Writing cards – us...
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