english for personal assistants part 45

... get the graphics department to prepare the slides for your presentation this time – I have checked with them and they have the capacity Second, as you know, I booked and paid for the course two ... likely cause you some inconvenience and are very grateful for your understanding Thank you very much for your flexibility and we look forward to seeing you Yours sincerely Francis Alerma ... definitely be of use to our department as we won’t always have to rely on graphics to find the time at short notice I really hope we can agree on this and look forward to hearing from you Best...

Ngày tải lên: 08/08/2014, 09:20

... Light English for Personal Assistants This Book is dedicated to Ginni’s son Wulfy and her mother Christa Annie Broadhead | Ginni Light English for Personal Assistants The essential handbook for ... names, trade descriptions etc cited in this publication are part of the law for trade-mark protection and may not be used free in any form or by any means even if this is not specifically marked ... Office: Maria Akhavan-Hezavei Gabler is a company of Springer Science+Business Media www.gabler.de No part of this publication may be reproduced, stored in a retrieval system or transmitted, mechanical,...

Ngày tải lên: 08/08/2014, 08:22

... meeting 68 Participating in a meeting – Expressions for agreeing/disagreeing and giving opinions ... 127 127 128 Contents 15 Conference invitations and requests for abstracts, cards for various occasions · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ... Call for papers and abstracts – Letter of invitation to a conference speaker 131 131 132 133 Writing cards – useful phrases for...

Ngày tải lên: 08/08/2014, 08:22

... July 20XX The full details of our TOMATO SPECIAL including discounts for cash sales 10 Look forward to receiving your order for tomatoes in the very near future ᭿ Task This sentence is over-long, ... this information Exercise is good for you – everyone should exercise – it keeps you fit and healthy and reduces stress – it can help you keep your weight down, relieve depression, and is good for ... responsible for updating the database (3) ., at the end of the month, when most people want replacements from the stores, and (4) require information from the database, he is unable to perform both...

Ngày tải lên: 08/08/2014, 08:22

... convenient for her to join us at the meeting Meeting her is very useful for us all so we are very pleased by this Sorry about this confusion, but the new plan is for the best I or my Personal Assistant ... Telephoning in English 17 Karl Braun, your boss, has asked you to phone Ana on his behalf to inform her that the meeting will take place in Rome and to persuade her to come Before you make the ... changed yet again Karl Braun, your boss, hands you this email – his English is not great – and asks you to put it into good English and send it off to the marketing managers You know that your...

Ngày tải lên: 08/08/2014, 08:22

... mfg, mdse mo viz no p.m PS qtr VIP corporation department doing business as each end of month fiscal year exempli gratia (for example) for your information government incorporated I owe you limited ... email is an instant form of communication and is often far less formal stylistically than writing a letter For example, if we forget to maintain the relationship by just getting straight down ... meeting has been arranged for Tuesday next week at 11 a.m in the Green Room The whole department is expected to attend as there is going to be an important announcement Look forward to seeing you...

Ngày tải lên: 08/08/2014, 08:22

... teamwork is important for all kinds of multi-cultural teams, as it creates the basis for ongoing personal relationships, trust, and mutual understanding The added challenge for teams of international ... and communicating things indirectly, particularly when someone’s ‘face’ is at stake Such differences in style and attitude often lead to misunderstandings, particularly when communicating mainly ... each other For example, a British PA’s email comment that ‘We might need more support on the conference organisation’ may not be given the attention it deserves by her German counterpart due to...

Ngày tải lên: 08/08/2014, 08:22

... good idea to reflect on what you know about that culture Therefore, don’t be surprised if your Italian counterpart likes to chat a bit before getting down to business or if your Dutch colleague gets ... important function of the English language because it helps you to build a relationship with your interlocutor It facilitates international relations at every level Look, for example, at the level ... unfriendly, particularly those from higher context cultures such as the British and the Latins These cultures are relationship-oriented and they like and expect to exchange a few words before they...

Ngày tải lên: 08/08/2014, 09:20

... to respond to requests for help: May I Can I Shall I (for you) Could I Would you like (me to) I can for you, if you’d like me to ᭿ Task Respond to these requests for help: ᭿ I need to send ... look forward to hearing from you again Yours sincerely PA to Ms Z ᭿ Task 10 Your English colleague tells you that, as you feared, your email is far too formal Write it again using more informal ... Writing an email to a new acquaintance – formality vs informality Last week you attended a conference where you met an English PA, Pamela Hutchinson You got on very well with her...

Ngày tải lên: 08/08/2014, 09:20

... nature of the task Expressions for getting something done ᭿ Task Are the following expressions authoritative or negotiating in tone? Put A for authoritative or N for negotiating next to each one ... responsibility, they become accountable to you for the outcome When a team member becomes accountable for a task, the team leader, in turn, is responsible for supporting the team member with resources ... the team? For example, if someone is already working on financial matters, would the new task fit into this existing area of work? ᭤ Who has enough time and a workload which allows for additional...

Ngày tải lên: 08/08/2014, 09:20

... conference Work out your costs How much is needed for fixed costs, for example, the venue hire, speakers’ fees and so on Then calculate the amount needed for variable costs, such as additional hotel ... into ‘sense groups’, i.e., divide sentences into parts so that each part carries a ‘chunk’ of meaning We usually pause slightly between these parts Punctuation signals how text can be divided ... conference Work out your costs How much is needed for fixed costs, for example, the venue hire, speakers fees and so on Then calculate the amount needed for variable costs such as additional hotel...

Ngày tải lên: 08/08/2014, 09:20

... by telephone Strategy for complaining E Appeal for help G Acknowledge other’s opinion before stating own H Play your final card – your compromise I Number of secretary’s part in the phone call ... call Propose solution and appeal for help again F 51 Sympathise The phone call PA: This is Susanna Krueger here from Elektra and I’m phoning about the arrangements for the trade fair in London starting ... good, certainly ᭤ Always look for solutions and be prepared to compromise ᭤ Be aware of the culture of the person you are talking to In some cultures it’s hard for people to back down; they lose...

Ngày tải lên: 08/08/2014, 09:20

... A proposal is written for the readers not for the writer When you write a proposal in English, you’ll need to know the readers’ competence in the English language Writing for a global audience ... all aspects of the proposed concept clearly and quickly First and Foremost/The concept When you have received the information for a proposal from someone else, i.e., you are not the original author ... from the business sector Local, regional, & national activity points to the need for formal ITT/EPD training for teachers of Business Studies No national strategy exists to provide them with...

Ngày tải lên: 08/08/2014, 09:20

... take 62 ᭿ Proposals and reports Task The following phrases are too informal for a business proposal Rewrite them in more formal English What I want to in this proposal is I want to talk about the ... to be drawn from these facts is that For the above-mentioned reasons Recommending It is, therefore, felt/believed/apparent that would be suitable/ideal for It would (not) be advisable/advantageous/practical/wise ... importantly, interestingly, significantly ᭤ the addition of information/points ᭤ contrast (See Appendix A, page 157, for further information on linking words) The conclusion To end a proposal,...

Ngày tải lên: 08/08/2014, 09:20

... one The Sales & Marketing Departments will be relocated to the new office You are the PA to the CEO and have been asked to chair a meeting for all support staff to inform them of the move and to ... group doesn’t settle for the first thing that they can agree on because they find it painful to go on disagreeing with each other ᭤ offer opportunities for quieter members to participate ᭤ ensure ... accompanied by the relevant background information ᭿ Task You are based in London Your company has grown in size over the last few years and is, therefore, opening a second office not too far...

Ngày tải lên: 08/08/2014, 09:20

... Participating in a meeting 71 Participating in a meeting Very often, of course, we don’t chair a meeting, we are participants and have to express ourselves ... asked for your opinion on the proposed change at a meeting – express your opinion backed up by your reasons Minutes Generally, after each meeting minutes are distributed to the participants and forwarded ... of a meeting? For example: ᭤ date, time, and venue ᭤ ᭤ ᭤ ᭤ Sample Minutes The regular weekly meeting of the marketing department was held on Friday, August 10, 20XX at 11 a.m All department members...

Ngày tải lên: 08/08/2014, 09:20

... (literally) scale want innovation for loyalty talk to the innovators innovator to learn more visit: * Radio Frequency Identification Technology Read Appendix B, page 158, for the basic rules of punctuation ... words before, or you’d only vaguely heard of them, but weren’t absolutely sure what they mean ᭿ Task Put each of these words: blog, vlog, metaverse, folksonomy, podcast, in the gap before its ... distributing multimedia files, such as audio programs or music videos, over the Internet for playback on mobile devices and personal computers (Definitions from wikipedia.com) If you come across new words...

Ngày tải lên: 08/08/2014, 09:20

... knowledge of customer wants with recent technology platforms to provide products for our customers With this attributes we want to make superior value for our customs and shareholders but not compromising ... saying in English which goes Sorry is the hardest word to say This is strange because many non-native speakers of English believe the opposite – that it’s the easiest word to say because English ... is using a meeting room that you had booked You’re having difficulty finding a venue for the staff Christmas party You wish you had booked something earlier You need to point out to a junior that...

Ngày tải lên: 08/08/2014, 09:20

... apologise for May I/we I/We would like to I/We offer extend my our sincere profound apologies for Please accept my our sincere profound apologies for Accepting blame I/We accept responsibility for ... Dear Mr X I am writing formally in response to your letter of the 25th October following our earlier conversations regarding the content Let me once again apologise to you personally that you have ... the department being temporarily short staffed We have taken measures to (3) this The Accounts Office is now being run with assistance by Carol Weston and Andrew Jackson The problem was unfortunately...

Ngày tải lên: 08/08/2014, 09:20

... Company XYZ and my name’s Helga Braun As you may know, I’m responsible for organizing this Office Congress and I’d like to thank you for giving me the opportunity to talk to you about the two-day program ... Action titles of slides ᭿ Task Write a simple, clear, and unambiguous title for slides dealing with these contexts People who are aged between 21 – 35 are finding it increasingly ... prices have shot up and they are having to find larger and larger deposits which is often very hard for them as they usually don’t earn very much A recent survey in the UK demonstrated unequivocally...

Ngày tải lên: 08/08/2014, 09:20