The Trainer’s Tool Kit Second Edition phần 8 pdf

... built into the system. The key to the success of any program evaluation is the planning process. Evaluators need to become familiar with the nature of the program, the people served, and the goals ... Publishers, 19 98) . PAGE 162 10916$ $CH8 10-21-04 08: 00:55 PS 169Auditing the Training Function developed with stakeholders at the draft reporting stage and then later fina...

Ngày tải lên: 22/07/2014, 22:22

... behavior, 113–116 diversity, 136–137 humor, 134–135 impact in, 1 08 110 low-tech training, 88 89 nervousness in, 107–1 08 coaching, 186 – 187 computer-based training, 99–100 computer-projected presenta- tions, ... 47– 49, 52, 125 savings, 48 stretching training dollars, 52 customer service exercises, 125 design of training programs, 69– 74, 77– 78, 80 81 case studies, 77– 78 choosing...

Ngày tải lên: 22/07/2014, 22:22

... people to apply their learning back on the job. Part X examines the role of the line manager as a partner in this process. PAGE 183 10916$ PT10 10-21-04 07: 58: 35 PS 186 Sustaining the Impact of ... more meetings that address: ✓ The employee’s and manager’s perspective on the employee’s effectiveness in the current role PAGE 188 10916$ CH10 10-21-04 08: 01: 08 PS 180 Dev...

Ngày tải lên: 22/07/2014, 22:22

... Challenge participants ✓ Respect them ✓ Listen to them, knowing that they have much to contribute ✓ Allow them to influence the process and content of the session ✓ Give them the opportunity to learn ... 10-21-04 08: 00:53 PS 1 28 Conducting Training • Welcome the trainees officially when they are seated. Let them know what to expect. Remind them of your agenda, the expected outcome,...

Ngày tải lên: 22/07/2014, 22:22

... 1 18 10916$ $CH6 10-21-04 08: 00:49 PS 111Videos: Using Them to Their Best Advantage should they want to review the materials, show them to colleagues, or see the entire program. • Determine the ... to the message, even though they may not be at the highest level. ✓ Prepare them in advance for the time requirement, with the un- derstanding that seldom is the first take satisfa...

Ngày tải lên: 22/07/2014, 22:22

... because the com- puter they are using has temporarily lost access to the Internet because the local provider is ‘‘down’’ • A local computer the participant is using has an older version of the Web ... so that they can learn on their own. Synchronous training, on the other hand, is training that is offered on the Web that is done in a virtual classroom and is led by a facilitator...

Ngày tải lên: 22/07/2014, 22:22

... each other. These chapters provide the program designer with the tools to make certain that the learners appreciate the process, retain the information, and are motivated to apply it back on the ... gives them a chance to: ✓ Practice a skill ✓ Obtain positive feedback ✓ Build the confidence to use the skill ✓ Confirm that they understand the theory being taught PAGE 80 1091...

Ngày tải lên: 22/07/2014, 22:22

... unlim- ited access; the vendor gets the copyright. PAGE 52 10916$ $CH3 10-21-04 08: 00:29 PS 58 Maximizing the Training Investment ✓ Demand for training fluctuates during the year and from year to ... Identify the number of employees in the target training group. ✓ Divide the total anticipated savings by the number of parti- cipants to identify the savings per participant....

Ngày tải lên: 22/07/2014, 22:22

... should cover the following topics: • The problem • The cause • Recommended solution • Your action plan • The cost and benefit • Approvals required PAGE 28 10916$ $CH2 10-21-04 08: 00:23 PS 35Developing ... Profile There are many ways to determine the key skills a person needs to improve. Gather input from those with whom the individual inter- acts: the manager, peers, and direct...

Ngày tải lên: 22/07/2014, 22:22

... ducted before and after a train- ing course PAGE 10 10916$ $CH1 10-21-04 08: 00:19 PS The Trainer’s Tool Kit Second Edition Cy Charney and Kathy Conway American Management Association New York ... THE I MPACT OF T RAINING 183 Manager’s Role in Supporting Training 185 Coaching for Skills Development 186 Individual Development Plans 188 The Development Planning Meeting 190...

Ngày tải lên: 22/07/2014, 22:22