... alsokey contributors to the first edition. Estelle served as both the book’s develop-ment and copy editor and Zac provided valuable guidance as technical editor.I also want to acknowledge Mitzi ... educator, and IT professional with over 16 years’ experience in information technology, including roles as an automation analyst, technical manager, technical support analyst,automation engineer, and ... Mary, and their children William, Alexander, and Molly.About the Author© 2005 by Thomson Course Technology PTR. All rights reserved. No part of this book may be reproduced or transmitted in any...