Customer Relationship Management (CRM) potx

... to improve customer relationships. A solid customer relationship management (CRM) system will inevitably lead your employees to engage more deeply and more consistently with your customers. ... monthly report on customers who have not purchased in the last 12 months and customize an offer to those customers as way to bring them back to the Customer Relationship Management...

Ngày tải lên: 03/07/2014, 14:20

Ngày tải lên: 09/12/2013, 21:15

... việc với khách hàng nào, khách hàng là đối tác Quản trị mối quan hệ với khách hàng (Customer relationship management - CRM) Công ty bạn đã sử dụng CRM chưa? Nếu bạn đã từng mua sản phẩm ... việc trên đều được thực hiện tự động nhờ hệ thống Quản trị mối quan hệ với khách hàng (Customer relationship management - CRM). Xu hướng sử dụng CRM để tạo dựng và duy trì các mối liên h...

Ngày tải lên: 14/12/2013, 19:15

... Retainingexistingcustomersanddiscovering newones • Buildinga relationship withyour customer • IncreasetheCRMsysteminVinaPhone 23 ENHANGCING CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PRACTICE FOR SERVICE BY CREATING CUSTOMER S VALUE- VINAPHONE ... implementation of customer relationship management (CRM) is an important stage in organization’scorporate •Deve...

Ngày tải lên: 18/04/2014, 16:31

... external customers. Do you have systems that make some customers feel less important? Contents Preface vii 1. Customer Relationship Management Is Not an Option 1 Customer Relationship Management ... your ticket to success. Customer Relationship Management Defined Customer Relationship Management is a comprehensive approach for creating, maintaining and expanding custo...

Ngày tải lên: 28/06/2014, 21:20

... quá nhiều người cho rằng • Customer Relationship Management is a business strategy to require and retain the Most valuable Customer relationships. CRM requires a customer- centric business philosophy ... effective marketing, sales and services processes. CRM applications can enable effective customer relationship management, provided that an enterprise has the right leadersh...

Ngày tải lên: 24/03/2014, 21:21

... your ticket to success. Customer Relationship Management Defined Customer Relationship Management is a comprehensive approach for creating, maintaining and expanding customer relationships. Let’s ... Management2 CRM A comprehensive approach for creating, maintaining and expanding customer relationships. Contents Preface vii 1. Customer Relationship Management Is Not an...

Ngày tải lên: 23/10/2013, 05:15

... your ticket to success. Customer Relationship Management Defined Customer Relationship Management is a comprehensive approach for creating, maintaining and expanding customer relationships. Let’s ... Inc. Click here for terms of use. Contents Preface vii 1. Customer Relationship Management Is Not an Option 1 Customer Relationship Management Defined 2 Technology Doe...

Ngày tải lên: 26/10/2013, 16:15

... CHAPTER 1: THEORICAL FRAMEWORK 1.1 The definition of customer relationship management (CRM): 1.1.1 Definition of customer relationship management: There is no universal explanation of what ... solution to the need for unified customer data, information and intelligence. So, the effective way to keep customer in the long term is customer relationship management...

Ngày tải lên: 26/11/2013, 20:57