Telephone (or E-mail) Customer Service ppt

... they want without uncomfortable silences. There are some ground rules. Telephone (or E-mail) Customer Service How to Lose Your Customer by Bonnie Turnbeaugh for Communication Concierge © Communication ... far less expensive to keep a customer than to get a new customer. As business people we need to spend our resources wisely so why not spend it on a little customer serv...

Ngày tải lên: 27/06/2014, 23:20

Ngày tải lên: 23/02/2014, 08:20

... repetitive customer inquiries. Companies with poor service also lose customers, since web users get frustrated quickly and head elsewhere. Web-based customer service is a great way to habituate customers ... site. Quality customer service requires the rapid posting of customer- driven content. 3. Make customer service resources easy-to-find and easy-to-use Great conte...

Ngày tải lên: 15/03/2014, 14:20

... say each line of his business is charged at $50 a month. This man is Telephone (or E-mail) Customer Service How to Lose Your Customer by Bonnie Turnbeaugh for Communication Concierge © Communication ... your company, it is NOT true in customer service. Customers love the feel of doing business with the mom and pop store on the corner. Give it to them. Make every customer...

Ngày tải lên: 22/02/2014, 12:20

... offer customer service related seminars.He also hosts The Customer Service Zone on the Internet, at www.cus- tomerservicezone.com, where you can find free help and sug- gestions on customer service ... the customer that you are paying attention and that you believe that the customer and what he or 20 Perfect Phrases for Customer Service Bacal02.qxp 10/29/2004 3:58 PM Page...

Ngày tải lên: 22/02/2014, 09:20

Ngày tải lên: 23/03/2014, 05:23

... allow customers to see some of these backstage elements and how would you do it? 68 PART TWO • THE SERVICE CUSTOMER FIGURE 3.9 The Service Marketing System for a Low-Contact Service service ... results. service encounter stage: the second stage in the service purchase process where the service delivery takes place through interactions between customers and the servi...

Ngày tải lên: 21/06/2014, 04:20

... requirement in customers' purchase decision cri- 130 PART TWO • THE SERVICE CUSTOMER service guarantee: a promise that if service delivery fails to meet predefined standards, the customer ... " ;Customer Switching Behavior in Service Industries: An Exploratory Study," Journal of Marketing 59 (April 1995): 71-82. 128 PART TWO • THE SERVICE CUSTOMER Service...

Ngày tải lên: 21/06/2014, 04:20

... supplementary services. Facilitating supplementary services aid in the use of the core product or are required for service delivery, while enhancing sup- plementary services add extra value for customers. ... the service that directly benefits customers (requiring marketers to research what aspects of the service the customers do and do not value). This strategy requires firms to com...

Ngày tải lên: 21/06/2014, 04:20