starbucks delivering customer service case solution ppt

... that the customer if talking to the right person in the organisation. 2.1. Providing prompt service to customers • Good customer service is the life-blood of any business. • Good customer service ... the customer. Whatever action is required, it needs to be taken quickly and with the customer s knowledge. CONTENTS 2.1. Providing prompt service to customers 2.2. Establishing a rapport with customers 2.3. ... with customers 2.3. Handling customers complains 2.4. Delivering high-quality service to all customers, including those with specific needs 2.5. Promoting product and services. 2.3.1.Policies &...

Ngày tải lên: 23/10/2013, 20:15

... offer customer service related seminars.He also hosts The Customer Service Zone on the Internet, at www.cus- tomerservicezone.com, where you can find free help and sug- gestions on customer service ... the customer that you are paying attention and that you believe that the customer and what he or 20 Perfect Phrases for Customer Service Bacal02.qxp 10/29/2004 3:58 PM Page 20 ity customer service, you ... 1. Basics of Customer Service 3 What's in It for Me? 4 Different Kinds of Customers 6 First Things First—Dispelling an Important Customer Service Myth 8 Understanding What Customers Want...

Ngày tải lên: 22/02/2014, 09:20

Ngày tải lên: 23/02/2014, 08:20

... RightNow Service is the industry’s most complete and efficient solution for assisting customers via web self -service, chat, email and phone. It is the first Internet customer service solution ... repetitive customer inquiries. Companies with poor service also lose customers, since web users get frustrated quickly and head elsewhere. Web-based customer service is a great way to habituate customers ... of the company’s customer service. 4 © 2005 RightNow Technologies, Inc. Web-Based Service Innovators: Cases-In-Point As more companies deploy web-based customer service, their successes...

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Ngày tải lên: 14/08/2014, 05:21

... Superior Customer Service You can use customer service as a powerful way to set yourself apart from your competition. Its one of the strengths a small business has, and by emphasizing customer service, ... the customer service category. Why? Ignorance is one reason. There simply are not a lot of examples of good customer service on which to model your company. To make sure your business' customer ... status to provide the best customer service possible. 1) Apologize, Don't Debate If a customer has a problem, apologize and fix the problem. Make sure to let customers vent their grievances,...

Ngày tải lên: 18/10/2012, 16:06

... with customers. We examine the issue of service processes in depth in Chapter 2. Conclusion Why study services? Modern economies are driven by service businesses, both large and small. Services ... become in the service delivery process, the more visible service personnel and other customers become (this is the people element of the 8Ps). In many people-processing services, customers meet ... extent of contact that the customer has with the service organization. People as Part of the Product In high-contact services, customers not only come into contact with service personnel, but...

Ngày tải lên: 07/02/2013, 09:52

... 26% customers disappointed. 26 2. “Eat 5 Free 1” leaflet 38 CHAPTER 2: THEORETICAL FRAMEWORK 1. Customer care or customer service definition Customer service is the provision of service to customers ... improvement. An excellent customer service must be accurate, prompt, polite, and convenient for customer. Good customer service means profit because once customers satisfy with customer service quality ... good customer service. How to deliver a good customer service? Put your customer first Firstly, be up front, even bold, in stating how your goods or services make things better for your customers,...

Ngày tải lên: 15/04/2013, 13:51

... cña c©u lÖnh CASE OF ELSE… … CASE <BiÓu thøc> OF tËp h»ng 1: lÖnh 1; tËp h»ng 2: lÖnh 2; “““““ tËp h»ng n: lÖnh n; ELSE <lÖnh n + 1> END; BiÓu thøc trong c©u lÖnh CASE ph¶i lµ: A. ... năm 2007 I. Câu lệnh case of 1. Cú pháp CASE <Biểu thức> OF tập hằng1: lệnh 1; tập hằng2: lệnh 2; tập hằng n: lệnh n ELSE <lệnh n + 1> END; II. Câu lệnh case of ELSE <Biểu ... d¹ng kiÖn d¹ng ®ñ. Gsp45.exe Thứ 5 ngày 8 tháng 11 năm 2007 I. Câu lệnh case of 1. Cú pháp 2. Ví dụ 3. Bài tập 3. Ghi nhớ CASE <Biểu thức> OF tập hằng1: lệnh 1; tập hằng2: lệnh 2; tập...

Ngày tải lên: 06/08/2013, 01:25

... PB-Nr : S11 Customer Service Issued by Date of Release Version Page Ing. Mathe 00 4/4 Receipt At least following data are to be determined by the customer: Customer, partner, ... PB-Nr : S11 Customer Service Issued by Date of Release Version Page Ing. Mathe 00 2/4 Mmonitoring/characteristic numbers PB-Nr : S11 Customer Service Issued by ... handling of technical customer inquiries and technical complaints Schnittstellen Supplier: Document Process input Customer inquiry data Customer: Document Process output Customer Document...

Ngày tải lên: 27/10/2013, 12:15