Leading HR delivering competitive advantage 6 ppt

... approach. Journal of Marketing, 63 : 88–101; Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (19 96) The behavioural consequences of service quality, Journal of Marketing, 60 : 31– 46. 27 For example: Bolton, ... 45 65 ; Bolton, R.N. and Lemon, K.N. (1999) A dynamic model of customers’ usage of services: Usage as an antecedent and consequence of satisfaction. Journal of Marketing Research,...

Ngày tải lên: 21/06/2014, 13:20

... equivalent qualifications through McDonald’s in 2009: 6, 000 through the GCSE-level apprenticeship scheme championed by the UK Prime Minister Gordon Brown, and another 3,000 through the company’s Shift ... the HR Director along with three senior Business Partners. A key challenge for the HR unit as they support the change process in CFS is to apply consistency and conformity to the delive...

Ngày tải lên: 21/06/2014, 13:20

... Steve Correa, HRD-Global technology confirms: Our overall Engagement scores improved by 5% basis points from 64 to 69 . In addition our Manager’s index moved 6% basis points from 63 to 69 . Equally ... quickly expose you. 11 .6. Conclusion The success of McDonald’s corporate reputation work and its subsequent pursuit of a trust-based HR strategy have important lessons for Leading HR...

Ngày tải lên: 21/06/2014, 13:20

... 252 metrics (HR scorecard), 99–100, 107–8, 167 , 228, 231, 242–3 outsourcing, 17, 44, 52, 254 6 strategy, 69 –70, 85 6, 88, 103–5, 111–12, 162 , 183, 235 6, 241, 275 structures, 15– 16, 18, 23–45, 46 67 , ... 113, 2 36 Performance logics (recipes), 6, 8–12, 34, 43, 69 , 76, 113, 122, 162 , 179, 182–4 management, 16, 97, 138, 190, 1 96 8, 200, 2 06, 243 Political capital (see Capital)...

Ngày tải lên: 21/06/2014, 13:20

... fragmented HR function, People Management, 9 (9): 18. 12 Ulrich and Brockbank (2008) p. 6. 13 Reilly, P. (20 06) HR transformation – Pitfalls of the Ulrich model, People Management,23 November 20 06, p. ... disconnected, or common. Two HR architectures are needed: 66 Nestlé: Reflections on the HR Structure Debate impetus for what may be perceived as brutal actions to ensure that th...

Ngày tải lên: 22/06/2014, 02:20

... approach. Journal of Marketing, 63 : 88–101; Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (19 96) The behavioural consequences of service quality, Journal of Marketing, 60 : 31– 46. 27 For example: Bolton, ... Happiness Studies, 3: 71–92. 9 See: Saks, A.M. (20 06) Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21 (6) : 60 0 61 9; Saks, A.M. (2008...

Ngày tải lên: 22/06/2014, 02:20

... equivalent qualifications through McDonald’s in 2009: 6, 000 through the GCSE-level apprenticeship scheme championed by the UK Prime Minister Gordon Brown, and another 3,000 through the company’s Shift ... the HR Director along with three senior Business Partners. A key challenge for the HR unit as they support the change process in CFS is to apply consistency and conformity to the delive...

Ngày tải lên: 22/06/2014, 02:20

... demands that customers make for value 61 .5 63 .3 Who your customers actually are, or how you segment them 25.7 16. 6 Your value proposition for customers 42.9 36. 6 Where costs are being incurred in your ... of the HR delivery 20 Introduction: Performance-Led HR thread through it. This thread has to be followed to the end, and is an important one to grasp for those interested in the fu...

Ngày tải lên: 21/06/2014, 13:20

... Brockbank (2008) p. 6. 13 Reilly, P. (20 06) HR transformation – Pitfalls of the Ulrich model, People Management,23 November 20 06, p. 36. 14 Higgins, N.J. (2007) Thought leadership: Real HR transformation, ... the complexity of now needing to help Corporate HR Director Jean Marc Duvoisin optimize HR Structures across a major global corporation. 66 Nestlé: Reflections on the HR...

Ngày tải lên: 21/06/2014, 13:20

... Marsh and Helen Sweeney 97 Leading the way by always improving Leading the way by being committed to the long term Leading the way by delivering sustainable solutions Leading the way by maximizing ... business. 76 Using Business Model Change to tie HR into Strategy Why is the distinction important? Leading HR in this political space still involves advancing a case for the ad...

Ngày tải lên: 21/06/2014, 13:20