... of executed tasks, where process management has got its place. It does not concern only individual production processes but also process management of information processes and activities connected ... Knowledge Management Systems, Vol. 37, No. 3, (Fall 20 07) 314-330, ISSN: 0305- 572 8 Merriam, S. B. (2001). Qualitative Research and Case Study Applications in Education, Jossey-Bass, ISBN: 078 7910090, ... (Eds.), 372 -392, Blackwell Publishing Ltd., ISBN: 978 -0-631-22 672 -7, Malden, MA Walsh, J. A. & Dewar, R. D. (19 87) . Formalization and the organizational life cycle. Journal of Management...