... able to 1write a business letter, memo, resume, and a cover letter, long documents, manuals, proposals, and persuasive documents, 2use the telephone effectively, 3do a researching using ... below: - Today’s communication challenges - Writing for business audiences - Writing business documents: reports, proposals, e-mails, memos, persuasive and negative messages - Writing resumes, ... know how to write academic texts- sentences, paragraphs, and essays- but also business letters or documents, such as resume, cover letter, memo, report, Concerning speaking skill, they are exposed...