Flash on english for tourism
English for Tourism and Hospitality 1
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Elementary English for Tourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The ...
Idioms and expressions
When Mona enquires about booking two rooms for three nights, Leo says “Just a minute please”. This is a polite
way of asking someone to wait on the phone. Here are some .....
English for Tourism and Hospitality 2
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Elementary English for Tourism and Hospitality
Lesson 2 – Taking a reservation over the phone
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
The story
Leo is taking a reservation ... Double three zero one
2. Asking for clarification
You can check you have the right information by:
repeating what was said using a rising inflection at the end of the quest...
English for Tourism and Hospitality 3
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Elementary English for Tourism and Hospitality
LESSON 3 – Checking In
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Jack and Mona have just arrived ... change the
rooms Leo has reserved for them.
Grammar Point – Prepositions of place
In, on or at?
We use in when we talk about position in a three dimensional space.
Examples:...
English for Tourism and Hospitality 4
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Elementary English for Tourism and Hospitality
LESSON 4 – Checking In
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Leo is booking Mona and Jack ...
Grammar – There is / There are
As we learnt in lesson 4, there is (there’s) is used with single items and uncountable nouns.
There are is used for plurals or countable nouns. Some is used w...
English for Tourism and Hospitality 5
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Elementary English for Tourism and Hospitality
LESSON 5 – Making Recommendations
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona ... there a gymnasium on the 5
th
floor?
Yes there is.
Do you have an iron in each room?
Yes we do.
Have you got any messages for me?
Yes I have.
Can you book me a taxi for...
English for Tourism and Hospitality 6
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Elementary English for Tourism and Hospitality
LESSON 6 – Making Recommendations
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona ... combination seafood dish. It’s delicious.
A: How many people will the steamed vegetables serve?
B: The Steamed Vegetables are enough for four people.
A: I’d like a dish with a s...
English for Tourism and Hospitality 7
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Elementary English for Tourism and Hospitality
LESSON 7 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are ... delivery. ( mistake)
I sometimes mix their phone numbers up. (confusion)
The guest always mixes the dishes up because they are similar. (confusion)
... preposition. It is possible to...
English for Tourism and Hospitality 8
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the bill. Mona queries an amount on the bill then pays for their meals.
Pronunciation
Below are some models for ‘Would you like’ questions. When we say would you, it sounds like one word ...
Elementary English for Tourism and Hospitality
LESSON 8 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Ja...
English for Tourism and Hospitality 9
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Elementary English for Tourism and Hospitality
LESSON 9 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Mona and Jack want ... Jack want to go shopping. They ask the hotel receptionist, Leo, for directions.
Language – Giving Directions
Look at the following directions and diagrams. Read them out loud.
Turn...
English for Tourism and Hospitality 10
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Elementary English for Tourism and Hospitality
LESSON 10 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Joe: Taxi driver
The story
Mona and ... When you have just met someone, it is better
not to ask them personal questions. For example, questions about age, marital status, income and family may be
too personal for some Au...