...
Elementary EnglishforTourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
... Guest
Jack: Guest
The story
Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three
nights at the Plaza Hotel.
Language Point - Introducing ... day and then your name.
For example: Plaza Hotel, good morning. Leo speaking.
b) Say the time of day first, the name of the business and then your name.
For example: Good morning,...
...
6. Are you paying by __________ _________Professor Webber?
3. Language practice - Asking for Clarification
Read the following short dialogues out loud.
1. A: 8869 6719 9908 6683...
...
d. They are both on level nine.
5. Have you seen Mr Webber?
e. No thanks. We’re just waiting for someone.
6. Excuse me. I need to book a taxi.
f. Both of the buses will be here in 10 minutes. ...
Practise saying this chant out loud.
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
...
... Cabaret. It is very _____________.
3. I can _______________ the Golden Lotus. It is _____________ for its seafood.
4. If you ________ to listen to music while you eat, I ___________ the Pearl...
... Chicken is b quite filling.
3 The Stir Fry c with our guests.
4. The Steamed Vegetables are enough for d rather hot.
5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic.
3. Language ... interesting
___________________________________________________________________________
4. room / comfortable
___________________________________________________________________________
4. The ... moment. 2) I am very well thank you. 3) The
film was quite interesting. 4) The room is very comfortable.
...
...
Elementary EnglishforTourism and Hospitality
LESSON 7 – In the Restaurant
STUDY NOTES
Characters
... cold.
A: I’m sorry. I’ll see to it straight away.
A: Is everything OK?
B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet.
A: I’m sorry. I’ll see to it right away.
Grammar...
...
Elementary EnglishforTourism and Hospitality
LESSON 8 – In the Restaurant
STUDY NOTES
Characters
... bill then pays for their meals.
Pronunciation
Below are some models for ‘Would you like’ questions. When we say would you, it sounds like one word instead
of two. In spoken English, the ... another way of saying, ‘Let me check’.
When Mona asks what the extra $2 is for, Jean says, “Let me see. Ah, that’s for the use of the towels”.
Here are some other examples of ‘Let me see’...
...
Elementary EnglishforTourism and Hospitality
LESSON 10 – Giving Directions
STUDY NOTES
Characters
... personal questions. For example, questions about age, marital status, income and family may be
too personal for some Australians.
Below are some model questions that are suitable for small talk. ... take about half an hour.
We’ll
see you on Thursday.
You’ll
be here in time for dinner.
They’ll
wait for you in the lobby.
That’ll
be ten dollars thanks.
...
... (formal)
bathers (informal)
cossie (informal)
jeans
pyjamas (formal)
p j’s (informal)
jim jams (informal)
shorts
sunglasses (formal)
sunnies (informal)
shades (informal)
...
Elementary EnglishforTourism and Hospitality
LESSON 11 – Shopping
STUDY NOTES
Characters
Mona: Guest
Mai: Shop Assistant
The story
Mona is shopping for a shawl. ... is used for two or more items or plural
nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been
included.
bathing costume (formal)...
... checked your answers,
say the dialogues with a friend.
1 A: That’s $150. How will you be paying for that?
B: _____________, thank you.
A: Of course. Would you like a ___________?
B: Yes please....
...
Elementary EnglishforTourism and Hospitality
LESSON 13 – The Tour Guide
STUDY NOTES
Characters
...
Today
Yesterday
Tomorrow
The day before yesterday
In a couple of days
Last week
In a few days
Last month
Next week
Last year
In a fortnight
In two weeks
Next month ...
Mona: Guest
Jack: Guest
The story
Mona and Jack want to employ a tour guide. They ask Leo for a recommendation.
Language Practice – If you like
“If you like” is used to soften a suggestion....
... dictionary.
allow assure brochures different
explain follow management qualification
spare tourism uniform wear
2. Vocabulary - Hospitality jobs
Without looking at the previous page, match ... a tour and provides them with
information.
3. A receptionist
c. provides advice about holidays and takes
bookings.
4. A kitchen hand
d. cooks meals for guests.
5. A manager
e. cleans ... cleans the kitchen, washes the dishes and assists
the chef.
9. A room attendant
i. get drinks for guests.
3. Grammar - Question tags
Complete the following question tags. Use the models...
...
___________________________________________________________________________
2. opens days and goes two tonight festival for the
___________________________________________________________________________
3. Friday ... Answers: 2. 1) The tour is on at three this afternoon. 2) The festival
opens tonight and goes for two days. 3) The parade starts at 3 p.m. on Friday
3. 1) The museum has some exciting exhibits....