ENHANGCING CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PRACTICE FOR SERVICE BY CREATING CUSTOMER’S VALUE- VINAPHONE FOR EXAMPLE

... IuseSPSStoproduceresearchresults, checktheappropriatevariableandtheactual conclusionsofthevariablesaffectingCRM 19 ENHANGCING CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PRACTICE FOR SERVICE BY CREATING CUSTOMER S VALUE- VINAPHONE FOR EXAMPLE  Student: Tran Duy Quang ID: ... in Vietnamandstayscloseanywherewithourcustomers. 3 Researchmoti...

Ngày tải lên: 18/04/2014, 16:31

... về Quản lý Quan hệ Khách hàng ZohoCRM là một giải pháp Quản lý Quan hệ Khách hàng (Customer Relationship Management - CRM) hoàn hảo cho hệ thống tổ chức bán hàng của bạn, bao gồm các công cụ

Ngày tải lên: 09/12/2013, 21:15

... Quản trị mối quan hệ với khách hàng (Customer relationship management - CRM) Công ty bạn đã sử dụng CRM chưa? Nếu bạn đã từng mua sản phẩm ... việc trên đều được thực hiện tự động nhờ hệ thống Quản trị mối quan hệ với khách hàng (Customer relationship management - CRM). Xu hướng sử dụng CRM để tạo dựng và duy trì các mối liên hệ với ... do công ty bạn sản xuất có đáp ứng tố...

Ngày tải lên: 14/12/2013, 19:15

... quality services to customers (one of the main limitations in service industry is inconsistent in the service quality; it is affected by people and information technology).  Classify VPBank customers ... resource + Customer care policies 3.2.2.5 Some customer relationship solutions and customer services for VPBank In this phase, VPBank has supports from CRM software sol...

Ngày tải lên: 26/11/2013, 20:57

... quan hệ khách hàng là gì? • Customer Relationship Management is a business strategy to require and retain the Most valuable Customer relationships. CRM requires a customer- centric business philosophy ... and culture to support effective marketing, sales and services processes. CRM applications can enable effective customer relationship management, provided that an enterpris...

Ngày tải lên: 24/03/2014, 21:21

... from New Customers 109 Acquisition-Time Variables Can Predict Future Outcomes 110 Data Mining for Customer Relationship Management 110 Matching Campaigns to Customers 110 Segmenting the Customer ... The Customer s Life Cycle: Life Stages 455 Customer Life Cycle 456 Subscription Relationships versus Event-Based Relationships 458 Event-Based Relationships 458 Subscription-B...

Ngày tải lên: 07/04/2014, 11:16

... level. Customer Relationship Management9 0 service, and fallbacks and compensation for those times when, despite best efforts, things didn’t work as we’d hoped, also keep the customer relationship ... message and will have an answer for you within 48 hours.” Customer Relationship Management1 06 products and service by linking to another e-commerce source. For example...

Ngày tải lên: 23/10/2013, 05:15

... message and will have an answer for you within 48 hours.” Customer Relationship Management1 06 products and service by linking to another e-commerce source. For example, many authors will link ... managing every customer complaint? Customer Relationship Management1 18 Value the Customer When a customer service representative, or any employee, gets into task mode, it...

Ngày tải lên: 26/10/2013, 16:15

... of the i th customer in the n th time period • Since products/services are bought at different points in time during the customer s lifetime, all transactions have to be adjusted for the time ... Accounting for Varying Levels of Contribution Margin Where, LTV = lifetime value of an individual customer i in $, S = Sales to customer i, DC = direct cost of products purchased by...

Ngày tải lên: 22/12/2013, 14:16