... spectrum, many parliaments lack a strategic plan, an adequate ICT infrastructure, basic tools for Members of Parliament and staff, systems for managing documents and trained ICT staff. The status ... two-way e-communication between government and citizen, such as downloadable forms for government services and applications. The sites have audio and video capabilities and are multilingual. ... non-financial transactions, e.g. e-voting, downloading and uploading forms, filing taxes online or applying for certificates, licences and permits. They also handle financial transactions,...