CHAPTER 3: HUMAN RESOURCE TRAINING AT VTC DIGITAL
3.1.3. Features of VTC Digital influence the training of human resources
3.1.3.1. Size and structure of VTC’s Human resource
Size and structure of VTC’s HRM is evaluated through dimensions, including operation department, HRM structure by age and by gender.
3.1.3.1.1. Human resource structure by operation department
The functions of departments and teams at VTC are stated below:
Board of Director: who is set to have the highest responsibility in the company's business whether the main function of the director is to ensure the company can meet the business development goals
Human resource and administration department: This department is responsible for managing the employees force as well as the preparation of plans to
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recruit more staff. This division also provides administrative services such as workspace and equipped with computers and machinery to work for employees to ensure they can complete their assigned tasks.
Internal control and compliance department: This department establish and support setting professional management tool for all the activities of individuals, departments across the enterprises division, guide the bases as the basis for building materials for service management operator activities across the enterprise, assess compliance, honesty and correctness in the management of the operating activities of the business.
Accounting department: This department is one of the most important unit in the company whether it takes the responsibilities of managing tellers’ activities, post-monitor, and information technology (IT). It means that this department has to synchronize cash flow of company with head quarter on daily basis as well as timely reporting the current business of the company to Director.
Business and planning department: This department is responsible for the strategic development Develop business production company in each stage, analyzing and evaluating results of the implementation plan monthly, quarterly and annually. On that basis, the draft final report planned quarterly, annual, drawn strengths, weakness, find cause to promote the strengths and overcome weaknesses.
Television Department: This department consists of the main curator of television, film photography, as materials and broadcasting of television programs and also responsible manager to install cable TV customers. This is the main responsible directly for the company's products.
Customer Services Department: This apartment assume the role of listening to the customer's product, collect customer information and then developing customer training to facilitate the management and care.
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Figure 3.3: The percentage of employees by department at VTC Digital Source: Author’s research ( 2015)
As shown in the figure above, the highest number of employees is belonged to Television Department (34%), because it is the major department of company which is responsibility directly to company products. The business and planning department takes the second positions in the number of employees ( 26%) and both customer services and internal control are the departments that have lowest number of emloyees (8%)
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3.1.3.1.2. Human resource structure distributed by age
Currently, the company has 120 employees with distribution by age as follow:
Table 3.2: The employee’s ages at VTC
Department
<25 years
old
25-30 years old
30-35 years old
35-40 years old
40-45 years old
45-50 years old
>=50 years old
Director 0 0 0 0 2 0 1
Human
resource and administration department
2 4 4 1 1 2 1
Internal
control and compliance department
0 1 3 3 0 0 0
Accounting
department 0 2 3 2 1 0 0
Business and planning
department
8 10 9 4 3 1 0
Television
Department 7 14 12 8 3 1 0
Customer Services Department
3 2 2 0 0 0 0
Total 20 33 33 18 10 4 2
Source : Author
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Figure 3.4: Statistical descriptive of Age
Source: Author’s survey
As shown in the table above, most of the employees at the company have age in the group of 25-30 years old and 30-35 years old. In more detail, there are both 33 employees in the group of 25-30 years old and 30-35 years old. In my opinion, almost employees in VTC company are young and mature, therefore they have sharp minds easily grasp the rapidly changing trends of digital television industry.
Regarding the company's board of directors, with two people in the age range 40-45 year old and only one adult over 50 years old. can see that the company directors are not too old and full experience and knowledges to run the company.
Effect of employees structure by age to training of human resources:
- Advantages:
Source young employees in companies always carry an atmosphere of positive work, youth also receptive to new knowledge and science and technology in the training process. In addition, after training a young workforce, they will have time to devote to the company for longer than train employees aged 40 to 50 years old. Thus the company will save costs to retrain young people nearby trained but
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until retirement age.
- Difficulties:
Young employees often lack practical experience. To ensure quality work, the company needs a special attention to the training, development and retraining of knowledge to employees.With less employees structure in ages 40-50, the Company will encounter difficulty in choosing the employees have qualifications and practical experience to train young workforce in only sure method tutoring job at the company.
3.1.3.1.3. Human resource structure distributed by gender
The human resources structure, then, is distributed by gender with portions of male and female are stated in the table below:
Table 3.3: The gender of employees at VTC Digital
Department Male % Male Female % Female
BOD 2 3% 1 2%
Human resource and administration department
3 5% 12 19%
Internal control and compliance
department
3 5% 4 6%
Accounting
department 3 5% 5 8%
Business and
planning department
16 29% 19 31%
Television
Department 29 50% 16 26%
Customer Services
Department 2 3% 5 8%
Total 58 100% 62 100%
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Source: Author’s Research 2015 As we can see, the difference between male and female gender in companies is negligible in total summary. However, in each department there has clear varies in gender. For example, in Television department because of the nature of job required to travel a lot and spent much time so that the male employees are more than female. However, for administrative work female employees can do much better than male and therefore, in other departments the number of female employees are higher than male.
Figure 3.5: Statistical descriptive of Gender
Source: Author’s survey
Effect of employees structure by gender to training of human resources:
- Disadvantages:
With the employees structure when the ratio of female employees in large companies account for a difficult point for the training of human resources of the company VTC Digital, because women often have staff take care of household chores so they do not have much time for learning. Male employees can join better
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training, quickly acquire knowledge faster than female employees.