researching tourism and hospitality service management
Managing tourism and hospitality services
... Improving Tourism and Hospitality Service Systems Eric Laws 225 PART V – RESEARCHING TOURISM AND HOSPITALITY SERVICE MANAGEMENT 21 The Role of Research in Improving Tourism and Hospitality Services: ... SERVICE DESIGN AND IMPROVEMENT Service System: A Strategic Approach to Innovate and Manage Service Superiority Jay Kandampully and Ria Kandampully 10 Marketing Tourism Online Lorri Krebs and Geoffrey ... International 2006 Managing Tourism and Hospitality Services: Theory and International Applications (eds Bruce Prideaux, Gianna Moscardo and Eric Laws) Service Recovery in Tourism and Leisure Industries...
Ngày tải lên: 08/05/2014, 11:35
English for Tourism and Hospitality 1
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary reservation book cost single certainly per night...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 2
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary credit card both double expiry repeat welcome...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 3
... the car park _ the rear of the hotel I can put you rooms six-eleven and six-twelve The lifts are down the corridor and your right Jumbled sentences - Offering help Rewrite the sentences ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary reservation moment quiet facing lovely rear...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 4
... chant out loud Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there are cups Is that OK? OK! Answers: 1) There’s (some) tea and coffee in the cupboard 2) ... away tea-making facilities kettle Writing sentences – There is or There are Below are some nouns and prepositions Use them to write sentences using there is or there are When you have checked your ... _ car park / at / rear / hotel _ Matching – Both and just Match the first part of the conversation with the correct response Practise saying them...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 5
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary recommend famous seafood music nearby very close ... The Chant Practise saying this chant out loud I recommend I recommend A restaurant close to here And may I suggest, May I suggest You try a local beer? Example answers: 1) Yes it will 2) Yes there...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 6
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary appetisers chillies ginger ready boiled crispy ... Sauce is a b c d e two people to share quite filling with our guests rather hot has mushrooms, tofu and garlic Language Practice – writing sentences Below are some key words Write sentences then say...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 7
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary alright everything mix up slight another inconvenience...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 8
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary bill dessert menu change extra tip delicious...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 9
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary cab left outside shopping centre cross major...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 10
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary change here little stay driver keep long quick...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 11
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary cotton handmade price silk dollar mirror pure (to) suit expensive nice shawl ... try Language Practice – It is (it’s) or They are (they’re) Read the following key words and write a question and a response Use “It’s” or “They’re” in your answers Example: how / shawl / $55.50 ... How much are the sunglasses? They’re $60 3) How much are the bathers? They’re $130 1) nice 2) handmade 3) try 4) suit The shoes are very comfortable They are _ ...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 12
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary better cashier feel nice sign box credit (card)...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 13
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary available excellent luck today bets group pleasure...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 14
... up the meaning and pronunciation of these words in your dictionary allow explain spare assure follow tourism brochures management uniform different qualification wear Vocabulary - Hospitality jobs ... A chef A kitchen hand a greets guests, helps with enquiries and takes bookings b takes guests on a tour and provides them with information c provides advice about holidays and takes bookings ... e cleans and maintains rooms A tour guide f serves people in a restaurant Bar staff g manages staff and tasks to be completed A travel agent h cleans the kitchen, washes the dishes and assists...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 15
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary animals dolphin only sunny anywhere harbour ... out loud three afternoon is the at tour this on _ opens days and goes two tonight festival for the _ Friday the p.m on parade ... nine Suggested Answers: 1) The tour is on at three this afternoon 2) The festival opens tonight and goes for two days 3) The parade starts at p.m on Friday 1) The museum has some exciting exhibits...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 16
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary arrangements depend itinerary quay bring dinner kiosk sandwiches camera ferry parade temples chilly ... _museum or you can come back and rest, _ _dinner in the restaurant the festival _camera and wear comfortable ... the previous page, insert a phrase from the box below to complete the itinerary after breakfast and then go to depending on how you feel finally then we’ll have lunch after that, we can visit...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 17
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary botanic comfortable inside night rope car full...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 18
... Language Practice – Asking for repetition and addressing a mistake Read the following key words and write a sentence to practice asking for repetition and addressing a mistake Example: sorry / ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary beautiful dolphin repeat sesame cake egg yolks...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 19
... convict in the early 1800s He 4) and lived in the Australian 5) _ with the 6) 7) for 32 years 8) _ 1835, he left the 9) _ and told the 10) his story ... pronouns in the box below to finish the sentences The possessive adjectives (my, your, his, her, our and their) in the sentences will help you to choose the correct answer hers ours his theirs mine ... coat, so he gave her Are these ? I found them outside your room I gave them my brochure and they gave me _ Reading – An Australian legend Choose a word from the box to complete the...
Ngày tải lên: 05/11/2012, 09:52