Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright
... Underlying such failures is often a lack of understanding of some of the key principles of service marketing and management. Technological change affects many other types of services, too, from ... viewed as a form of theater =^> recognize the potential role of customers as coproducers of services =4=> appreciate how new technologies may offer alternative ways of creating and ... portion of a nations economy represented by services of all kinds, including those offered by public and non-profit organizations. FIGURE 1.1 Services in the U.S. Economy: Share of GDP...
Ngày tải lên: 07/02/2013, 09:52
Tài liệu Principles of Management pptx
... evolve to meet the challenges of rapid and dramatic societal changes. Classical Schools of Management One of the first schools of management thought, the classical management theory, developed ... 10 CliffsQuickReview Principles of Management Chapter Checkout Q&A 1. For most organizations, top management consists of ______. a. any manager above the level of foreman b. the chief executive officer, ... NATURE OF MANAGEMENT Chapter Check-In ❑ Defining management ❑ Identifying management levels and functions ❑ Evaluating managers’ many roles ❑ Describing different management skills ❑ Avoiding management...
Ngày tải lên: 23/12/2013, 05:18
Tài liệu First Principles of Project Management By R. Max Wideman pdf
... terms of the scope of this management activity. For purposes of this paper, we see a distinction between technical management and project management. Technical management is the business of managing ... many managements place obstacles in the way of project progress, perhaps unwittingly because of management s functional heritage. Yet another reason for a solid set of Project Management First Principles. Acknowledgements I ... Design and Management, CRMP Guide to the Project Management Body of Knowledge, Centre for Research in the Management of Projects, University of Manchester, 1999. 15 For definitions of ‘culture’...
Ngày tải lên: 18/02/2014, 07:20
Tài liệu Principles for the Sound Management of Operational Risk pptx
... the Management and Supervision of Operational Risk 17 Principles for the Sound Management of Operational Risk and the Role of Supervision Contents Preface 1 Role of Supervisors 2 Principles ... Principles for the management of operational risk 3 Fundamental principles of operational risk management 7 Governance 8 The Board of Directors 8 Senior Management 9 Risk Management Environment ... Fundamental principles of operational risk management Principle 1: The board of directors should take the lead in establishing a strong risk management culture. The board of directors and senior management 9 ...
Ngày tải lên: 21/02/2014, 11:20
Tài liệu Coaching Manual: The Definitive Guide to the Process, Principles & Skills of Personal Coaching pot
... more of us to constantly develop our own learning, and so improve general standards of coaching everywhere. The purpose of this book This book explains the principles and approaches of personal ... type of personal coach- ing is increasingly viewed as an acceptable form of support to anyone seeking to improve specific areas of their life, or simply their quality of life in general. Personal ... the year, and what kind of products they’re thinking of launching. As the flow and exchange of information improves, so does the quality of products and sales campaigns. Personal coaching: Life/lifestyle Coaching...
Ngày tải lên: 21/02/2014, 16:20
Tài liệu Water Pollution Control - A Guide to the Use of Water Quality Management Principles ppt
... presence of Atlantic salmon is used as an indicator of the functional integrity of the Rhine riverine ecosystem and of the quality of its water. Other indicator species and groups of species ... negligible risk of adverse effects on use of the water and on the ecological functions of waters. ã The setting of water quality objectives should be accompanied by the development of a time schedule ... well as the urgency of control measures. ã The setting of emission limits on the basis of best available technology, the use of best environmental practices and the use of water quality objectives...
Ngày tải lên: 26/02/2014, 20:20
The Classification of Pulmonary Tuberculosis and An Outline of Standardised Principles of Management pot
... demonstration of the truth of this law is to be found in the study of a large series of cases (I have personally observed several hundreds) in which the course of the primary type of the disease ... localisation. The Principles of Management Management of tuberculosis, as employed to-day, is largely empirical, and a physician is greatly handicapped by the absence of standardised methods of approach, ... respective localisations of the first lesion of primary and that of secondary disease. In explanation of the localisation of the first lesion of primary disease in the absence of acquired resistance...
Ngày tải lên: 06/03/2014, 04:20
Water Pollution Control - A Guide to the Use of Water Quality Management Principles ppt
... accumulated experiences of the Water and Sanitation Division of the World Bank, and of the environment team of the Urban Development Division and the UNDP/UNCHS/World Bank Urban Management Programme. ... outcome of the initiative of Professor Dr Ir G.J.F.R. Alaerts of IHE, Delft who provided encouragement and invaluable guidance for which the author is grateful. The leadership and kind support of ... (Permanence of Paper). Ordering information Water Pollution Control A guide to the use of water quality management principles 1997, 526 pages ISBN 0419229108 published on behalf of WHO by...
Ngày tải lên: 06/03/2014, 23:20
The Principles of Project Management pptx
... version of this book to get all 200+ pages! The Principles of Project Management (www.sitepoint.com) 44 The Principles of Project Management The Process of Initiating The process of project ... what’s expected of each individual. Figure 2.6. The Project Organization section of the PID The Principles of Project Management (www.sitepoint.com) The Principles of Project Management Thank ... though, and it’ s often best to use the format that people are familiar and comfortable with. The Principles of Project Management (www.sitepoint.com) 34 The Principles of Project Management Luckily,...
Ngày tải lên: 08/03/2014, 20:20