mapping the customer mind
customer service delivery research and best practices
Ngày tải lên :
24/08/2014, 15:53
... (1998) defines customer service as “meeting the needs and expectations of the customer, as defined by the customer (p 55) The customer is the judge of quality customer service, based on the expectations ... because of the customer s role in the delivery process Both the customer and the service provider react to verbal and sometimes physical cues provided by the other As a participant, the customer ... the needs and expectations of the customer, as defined by the customer It is the service encounter or series of encounters A global judgment or attitude relating to a particular service; the customer s...
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Tài liệu Using Ajax for Web Application Development: What Businesses Need To Know ppt
Ngày tải lên :
10/12/2013, 14:15
... leaving the initial screen And even shopping sites such as Gap.com use Ajax programming to give users the feel of a true virtual shopping cart – users place items into their cart without leaving the ... may also be asking for the new services if they have seen them on other competitor sites Caveats for Businesses Considering Ajax Programming However, there are many things to be careful of when ... quickly, without actually performing the tasks, making the purchases, or reading the information that you had provided Ajax programing can also create a host of other problems with which businesses...
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Tài liệu What You Need To Know About Server 2008 Core Edition pptx
Ngày tải lên :
10/12/2013, 14:15
... years; the larger the feature set, the more numerous the required patches • The less software you have on a given system, the more likely it is to be reliable, all other things being equal There ... components to interfere with each other • Finally, the less software you have, the smaller the "attack surface" and therefore the less likely you are to be bothered with viruses and malware Considering ... right-clicking the topmost node in the console and choosing "Connect To" or some similar command) Using this technique, I tried the Computer Management console, the Event Viewer, and the DNS console, and they...
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Tài liệu High Blood Cholesterol What you need to know ppt
Ngày tải lên :
14/02/2014, 14:20
... heart disease Follow these steps to find out your risk for developing heart disease Step Check the table below to see how many of the listed risk factors you have; these are the risk factors that ... cholesterol levels These include: ■ ■ Age and Gender As women and men get older, their cholesterol levels rise Before the age of menopause, women have lower total cholesterol levels than men of the same ... s e o r H a v i n g a H e a rt A t t a c k ? In general, the higher your LDL level and the more risk factors you have (other than LDL), the greater your chances of developing heart disease or...
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Tài liệu What You Need To Know About - Brain Tumors ppt
Ngày tải lên :
14/02/2014, 21:20
... between the brain and the rest of the body Some nerves go directly from the brain to the eyes, ears, and other parts of the head Other nerves run through the spinal cord to connect the brain with the ... emotions The cerebrum is divided into the left and right cerebral hemispheres The right hemisphere controls the muscles on the left side of the body The left hemisphere controls the muscles on the ... fabric The surgeon then closes the incision in the scalp Sometimes surgery isn’t possible If the tumor is in the brain stem or certain other areas, the surgeon may not be able to remove the tumor...
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Tài liệu What You Need To Know About - Melanoma and Other Skin Cancers doc
Ngày tải lên :
14/02/2014, 22:20
... part of the body to replace the skin that was removed After numbing the area, the surgeon removes a patch of healthy skin from another part of the body, such as the upper thigh The patch is then ... nodes or to other parts of the body 17 When skin cancer spreads from its original place to another part of the body, the new tumor has the same kind of abnormal cells and the same name as the primary ... first in the sentinel node before spreading to other lymph nodes and other places in the body 18 Stages of Melanoma These are the stages of melanoma: • Stage 0: The melanoma involves only the top...
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Tài liệu What You Need To Know About™ - Thyroid Cancer docx
Ngày tải lên :
14/02/2014, 22:20
... learn the extent (stage) of the disease to help you choose the best treatment The stage is based on the size of the nodule and whether the cancer has invaded nearby tissues or spread to other ... another part of the body, the new tumor has the same kind of cancer cells and the same name as the original tumor For example, if thyroid cancer spreads to the lungs, the cancer cells in the lungs ... Isthmus The pictures show the front and back of the thyroid Cancer Cells Cancer begins in cells, the building blocks that make up tissues Tissues make up the thyroid and other organs of the body...
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CANCER AND THE ENVIRONMENT: What You Need to Know What You Can Do doc
Ngày tải lên :
06/03/2014, 01:20
... that begin in either the colon or the rectum are called colorectal cancer Together, the colon and rectum make up the large intestine, a long, muscular tube where the waste from the body’s digestive ... passes out of the body through the anus The colon makes up the first four to five feet of the large intestine and the rectum is the last four to five inches DNA: Deoxyribonucleic acid is the molecule ... (www.cdc.gov/nchs) How to read these charts: The charts show the percentage changes in cancer rates for several cancers from 1992–2000 The chart on the left shows the percentage changes in the rates of new...
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What You Need To Know About - Bladder Cancer potx
Ngày tải lên :
06/03/2014, 01:20
... tumor in the bladder, the surgeon does not remove the entire bladder The surgeon removes the tumor, the part of the bladder containing the tumor, and nearby lymph nodes After part of the bladder ... up the bladder and the other organs of the body Normal cells grow and divide to form new cells as the body needs them When normal cells grow old or get damaged, they die, and new cells take their ... learn the extent (stage) of the disease to help you choose the best treatment Staging is a careful attempt to find out the following: • Whether the tumor has invaded the muscle layer of the bladder...
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What You Need To Know About™ - Breast Cancer potx
Ngày tải lên :
06/03/2014, 01:20
... near the tumor The surgeon then uses a scanner to find the sentinel lymph node(s) containing the radioactive substance or looks for the lymph node(s) stained with dye The surgeon then removes the ... are near the breast under the arm (axilla), above the collarbone, and in the chest behind the breastbone When breast cancer spreads from its original place to another part of the body, the new ... to grow These cancers have hormone receptors for the hormones estrogen, progesterone, or both If the hormone receptor tests show that the breast cancer has these receptors, then hormone therapy...
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What You Need To Know About™ - Kidney Cancer pptx
Ngày tải lên :
06/03/2014, 01:20
... treatment The treatment that’s right for you depends mainly on the following: • The size of the tumor • Whether the tumor has invaded tissues outside the kidney • Whether the tumor has spread to other ... nodes, or other tissues in the abdomen When cancer spreads from its original place to another part of the body, the new tumor has the same kind of abnormal cells and the same name as the primary ... cancer The treatments used for kidney cancer can slow the growth of tumors or shrink them The biological therapy is injected intravenously or under the skin The treatment may be given at the hospital...
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What You Need To Know About™ - Oral Cancer ppt
Ngày tải lên :
06/03/2014, 01:20
... of the mouth, face, and jaw Oropharynx (OR-oh-FAYR-inks): The part of the throat at the back of the mouth behind the oral cavity It includes the back third of the tongue, the soft palate, the ... spread to the lungs, liver, bones, and other parts of the body When cancer spreads from its original place to another part of the body, the new tumor has the same kind of abnormal cells as the primary ... radiation therapy is given at the same time as chemotherapy • Changes in voice quality: Your voice may be weak at the end of the day It may also be affected by changes in the weather Radiation therapy...
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What You Need To Know About™ - Ovarian Cancer ppt
Ngày tải lên :
06/03/2014, 01:20
... system includes the ovaries, the fallopian tubes, the uterus (womb), the cervix, and the vagina (birth canal) The reproductive system in men includes the prostate, the testes, and the penis Risk ... • Local therapy: Surgery and radiation therapy are local therapies They remove or destroy ovarian cancer in the pelvis When ovarian cancer has spread to other parts of the body, local therapy ... (see page 8) and the extent (stage) of the disease The stage is based on whether the tumor has invaded nearby tissues, whether the cancer has spread, and if so, to what parts of the body Usually,...
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What You Need To Know About - Non-Hodgkin Lymphoma potx
Ngày tải lên :
15/03/2014, 00:20
... part of the body The patient remains awake but has no feeling in the part of the body treated with the anesthetic Local therapy (THAYR-uh-pee): Treatment that affects cells in the tumor and the area ... which the lymph nodes containing cancer are not next to each other, but are on the same side of the diaphragm (the thin muscle below the lungs that helps breathing and separates the chest from the ... picture of the diaphragm on page 3.) Or, the lymphoma cells are in one part of an organ and the lymph nodes near that organ (on the same side of the diaphragm) There may be lymphoma cells in other...
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WHAT YOU NEED TO KNOW SECURITY INVESTMENT - BANK BILLS pptx
Ngày tải lên :
15/03/2014, 01:20
... to pay the face value, the Bank will pay to you the face value of the investment The difference between the purchase price and the face value is the earnings on your investment Prior to the maturity ... the fact that the partnership exists, as well as the full name of the partnership, the names of the partners and any business name owned by the partnership For other organisations, the kind of ... Bank Bill work? On the deal date On the deal date, you agree with the Bank the term and either the face value or the purchase price of your investment as well as the interest rate that will be applied...
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Database Security: What Students Need to Know doc
Ngày tải lên :
16/03/2014, 16:20
... access the Customers table The Customer Labels and Orders Form require read access to the Customers table while the Customer Information form requires read, insert, update, and delete rights The ... with the row level security mechanism by choosing a username from the associated dropdown box An output window displays the results of the execution of the View given the selections made by the ... the Faculty role Once the privileges are revoked, members of the Faculty role will not be able to access data in the Faculty table Figure depicts the step in the process where privileges to the...
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EMBA UP CLOSE - WHAT YOU NEED TO KNOW ABOUT THE EXECUTIVE MBA docx
Ngày tải lên :
17/03/2014, 03:20
... Dal Colletto “They love it,” he says The cohort bonds students together and helps them to further develop, which in turn strengthens their network First, they develop themselves and then begin ... companies simply based on the genius of their idea and the energy that they bring to the table to execute,” says Wilson But then they reach a point as the organization grows where the lack of experience ... TVS Motor In the United States, they visited Disney, Mattel, the Getty Museum, and the port of Los Angeles In Singapore, they visited Singapore Airlines, the Singapore Parliament, and the Singapore...
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What You Need To Know About - Cancer of the Pancreas docx
Ngày tải lên :
22/03/2014, 16:21
... shows the head, body, and tail of the pancreas The widest part of the pancreas is called the head The head of the pancreas is closest to the small intestine The middle section is called the body, ... withdraws the probe from the intestine toward the stomach, the computer creates a picture of the pancreas from the echoes The picture can show a tumor in the pancreas It can also show how deeply the ... size of the tumor in the pancreas • Whether the tumor has invaded nearby tissues • Whether the cancer has spread, and if so, to what parts of the body 12 When cancer of the pancreas spreads, the...
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What You Need To Know About - Cancer of the Esophagus ppt
Ngày tải lên :
28/03/2014, 23:20
... choose the best treatment Staging is a careful attempt to find out the following: • how deeply the cancer invades the wall of the esophagus • whether the cancer invades nearby tissues • whether the ... another part of the body, the new tumor has the same kind of abnormal cells and the same name as the primary tumor For example, if esophageal cancer spreads to the liver, the cancer cells in the ... in the chest It’s about 10 inches long This organ is part of the digestive tract Food moves from the mouth through the esophagus to the stomach The esophagus is a muscular tube The wall of the...
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scientific american - 1996 09 - special issue - what you need to know about cancer
Ngày tải lên :
12/05/2014, 15:15
... with feathers on their heads Roosters fit the bill Buchholz got some rooster 30 heads, froze them and measured the rate at which they warmed up Then he plucked them and repeated the process Then ... scatter the deadly plutonium The purpose of the gravel at the top of the gerties is to lift in an explosion, dissipating the energy of the blast, and to adsorb plutonium and other contaminants The ... incidences, then, we chose the lowest rate for each type of cancer from among the data for the U.S., Japan and China Then we calculated the difference between the highest rate and the baseline From these...
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