lesson 4 over the phone continued

... questions about your proposal There are a couple of issues arising from your proposal Quí bạn theo dõi chương trình 'Tiếng AnhThương mại' Đài Úc Châu Lesson 4: Over the phone continued Bài Nói chuyện ... what we recommend is that someone comes down with the software to go through the procedure That way we can make sure that you know how to set up in the morning Được rồi, đề nghị nhân viên đem phần ... Lesson 4: Over the phone continued Bài Nói chuyện qua Điện thoại (tiếp theo) Xin bạn lắng nghe từ ngữ mẫu câu tiếp tục theo dõi đoạn hội thoại tiếng Anh lẫn tiếng Việt Hội thoại 2: Edward: …Just...

Ngày tải lên: 23/10/2013, 01:15

... We‟ll need you to sign before the end of the week Chúng cần ông ký tuần Quý bạn theo dõi chương trình "Tiếng Anh Thương mại" đài Úc Châu Lesson Three: Over the phone Bài Ba: 'Nói chuyện qua ... When he gets off the phone? Could you ask him to call me To call me To call me? Could you ask him to call me When he gets off the phone? Trần Hạnh hẹn gặp lại bạn Bài để tiếp tục theo dõi đề tài ... Harvey to call me when he gets off the phone? It‟s quite urgent Kate: Of course, could I have your name again, please? Edward: Edward from Dazzling Displays My phone number is nine, one, two, three,...

Ngày tải lên: 19/10/2013, 03:15

... - Personal Assistant Quý bạn theo dõi loạt 'Tiếng Anh Thương Mại' Đài Úc Châu Lesson 2: Meet the team Bài 2: Giới thiệu nhân viên Xin bạn nghe từ mẫu câu tiếp tục theo dõi câu chuyện tiếng Anh ... for the display at the Beverage Fair tomorrow It won’t take a minute, If you could just give your name, your title and a description of what you Douglas: Oh, I see My name is Douglas Hale I’m the ... name is Douglas Hale I’m the CEO of the company I’m responsible for overseeing all local and international operations Harvey: Thanks, Douglas Bây tiếp tục theo dõi Bài 2: qua đề tài 'Giới thiệu...

Ngày tải lên: 19/10/2013, 03:15

... have a green ? I need a new ! Brian: Yes, look at these! For the price of one! Linda: They are beautiful! How much are they? Brian: They´ll cost you a kiss as a special offer on Valentine´s ... your number Brian: Yes, the from the party! Bye! (c) 2006 by Mag Schaller, Salzburg, www.english-portal.net Get the free monthly lessons on www.english-portal.net 14 ... but it is to travel around the world Brian: Yes, but doing that is the way, and the wages are getting It is getting and all the time Linda: That’s why I am looking...

Ngày tải lên: 19/10/2013, 16:15

... ed p cm Includes index ISBN-13: 978-0-8 144 - 148 3-5 (pbk.) ISBN-10: 0-8 144 - 148 3 -4 (pbk.) Telephone selling I McKee, Sandra L., 1952- II Title HF 543 8.3.W 34 2011 658.8'72—dc22 2010006636 © 2011 Renee ... personal phone friends of your customers along the way When all things are equal, you get the business because they feel they know you The kick in the gut comes when the voice on the phone says, ... over the phone is environmentally friendly xiv Selling to Anyone Over the Phone New “Talk Tip” sidebars throughout the book A new appendix on handling customer complaints And by the end of the...

Ngày tải lên: 31/05/2014, 01:56

... the person on the other end of the phone When you are sitting down, with the accompanying restriction of air to the vocal chords and blood flow to the brain, you don’t sound as confident over the ... Anyone Over the Phone, you will learn the tips and finer points of phone selling as you become more skillful at using the phone to: ▲ Focus the customer’s attention on your call ▲ Get the customer ... technology, the telephone, is still the best because it works—landline or mobile phone, the technology works You can find people, engage them in conversation, conduct business, and close sales over the phone...

Ngày tải lên: 28/06/2014, 21:20

... Selling to Anyone Over the Phone: ‘ The tips and suggestions in Selling to Anyone Over the Phone made a big impact on everyone in our group We’ve changed the way we interact with one another and how ... Anyone Over the Phone, you will learn the tips and finer points of phone selling as you become more skillful at using the phone to: ▲ Focus the customer’s attention on your call ▲ Get the customer ... making the same old calls to the same old customers? If you answered yes to any of these questions, then the tools on the following pages are for you The likely problem is that you have phone...

Ngày tải lên: 10/08/2014, 07:21

... the person on the other end of the phone When you are sitting down, with the accompanying restriction of air to the vocal chords and blood flow to the brain, you don’t sound as confident over the ... hope they hit the sweet spot in the call, the point at which they realize the customer is going to buy The very best don’t rely on just talent or clever quips to get sales; they monitor themselves ... products altogether 11375$ $CH1 06-02-05 12:00 :48 PS PAGE 12 13 Polishi ng Yo ur Phone S ales Tools ▲ Don’t blame others, the economy, the environment, the customer service department, or the computers,...

Ngày tải lên: 10/08/2014, 07:21

... errors in anything you plan to say to them over they phone If you don’t, 11375$ $CH3 06-02-05 12:00:59 PS PAGE 43 44 Selling to Anyone Over the Phone they are probably writing it down and ... pursue them, or they might 11375$ $CH3 06-02-05 12:01:03 PS PAGE 46 47 Identif ying P ersonality Types Ov er the Phone sound abrupt in a way that would scare away the fainthearted They use the ... the information there Be quiet and let this customer look at the material on the Web site Silence on the other end of the phone is not necessarily a bad thing with a P Since you are giving the...

Ngày tải lên: 10/08/2014, 07:21

... breakdown of the $ value of your calling time Annual Income Hour Is Worth Minute Is Worth Over a Year What an Hour a Day Is Worth $40 ,000 $20 .49 34 $5,000 $50,000 $25.61 43 $6,250 $75,000 $38 .42 64 $9,375 ... commission sales, time on the phone translates directly into money, while time not on the phone takes away from that income Ineffective time on the phone can also spell loss in the long run Planning, ... blank If you do, the spam filter will delete the e-mail or the customer will Faxes You may decide to call or send an e-mail with the basic information, then fax the documents themselves You might...

Ngày tải lên: 10/08/2014, 07:21

... hear how smart they are 11375$ $CH6 06-02-05 12:01:30 PS PAGE 97 98 Selling to Anyone Over the Phone Some people say they don’t take notes because they stand while they talk on the phone A tall ... well—as long as the music was in the C key One had an amazing voice and stood out above all the others, never missing a note and dominating the sound And then there was the final one, the person everyone ... room in college And there were always several kinds of singers You remember, there was the guy who sang horribly but was the only one who always knew the words The one who played the guitar could...

Ngày tải lên: 10/08/2014, 07:21

... to Anyone Over the Phone Cautious Proven Results Benchmark Detailed Statistics E—These customers sound more emotional and hurried whether the situation warrants that response or not They interrupt ... wants to get you out of their face) (continues) 11375$ $CH7 06-02-05 12:01:37 PS PAGE 113 1 14 Selling to Anyone Over the Phone ‘‘I am not THE decision maker.’’ (Suggests there might be a team ... 117 118 Selling to Anyone Over the Phone As long as the customer is talking, your chances of getting the sale go up The reverse is true, also As long as you are talking, the customer’s interest...

Ngày tải lên: 10/08/2014, 07:21

... for the cover of the cell phone that is inexpensive and easy to fabricate, the benefit to the OEM is lower operational costs on the manufacture of the phone However, the level-two benefit is the ... especially over the phone, and the salesperson just risked the customer checking out Since they can’t see you, customers have to focus harder to understand you Long spiels are too difficult for them ... difficult to read over the phone because the voice quality is flatter, more monotone The more technical P customer will go for the details If your equipment has a 0.1 percent failure rate, the Precise...

Ngày tải lên: 10/08/2014, 07:21

... Support them in their decision Advance the Sale When you everything right during the process, you are always advancing the sale over the phone Uncover real needs and connect benefits to the customer’s ... personality types, 39– 54 Assured, 46 47 categories of, 40 INDX 06-02-05 12:00:39 PS PAGE 192 193 Index common elements to use with, 50–51 Energized, 44 46 high-value questions for, 140 – 142 identifying ... Thus, the professional risk for the E is the potential to be thought foolish by the boss or coworkers With jobs as precarious as they are these days, the E customer may even fear losing a job if the...

Ngày tải lên: 10/08/2014, 07:21

... are the people in the poem ? Where are they ? The mother and her son They are in the woods questions a) According to the mother, what will happen if the pollution goes on? b) Who does the mother ... keeping the environment unpolluted? a) According to the mother, what will happen if the pollution goes on? b) Who does the mother think pollute the environment? c) What will happen to the boy ... does the poet want us to learn about keeping the environment unpolluted? Lucky a) According to the mother, what will happen if the pollution goes on? b) Who does the mother think pollute the environment?...

Ngày tải lên: 16/06/2013, 01:25

... The face hair ear eye mouth nose lips teeth Tuesday, January 24th, 2006 Unit 9: The Body Lesson : B2-3 (P 101) Look at the picture Her hair is black black(adj): đen Look at the picture The ... Look at the picture The flower is yellow yellow (adj) : vàng Look at the picture The trees are green green (adj ): xanh Look at the picture Sky is blue -blue ( adj ): xanh da trời Look at the picture ... Its ( black ) What color are they ?- They are (blue) 1 Học thuộc lòng từ vẽ miêu tả bốn tranh (B3) đọc trước phần B4 P.101 Tuesday, January 24th, 2006 Unit 9: Lesson 4: B2-3 (P.101) green (adj):...

Ngày tải lên: 29/07/2013, 01:27

... Devices and their Role on the Network • The network devices that people are most familiar with are called end devices These devices form the interface between the human network and the underlying ... are: – The distance the media can successfully carry a signal – The environment in which the media is to be installed – The amount of data and the speed at which it must be transmitted – The cost ... www.bkacad.com The Communication Process • The TCP/IP model describes the functionality of the protocols that make up the TCP/IP protocol suite These protocols, which are implemented on both the sending...

Ngày tải lên: 12/12/2013, 14:15

... Reading -Asks Ss to read the text to -Read the text to check *Gap fill check their answers the answers * Gap fill 18 century 1960s students - Asks Ss to read the text Read the text to fill in 1970s ... questions answer the questions 1 -The word jeans Where does the words jeans -Work in groups to comes from a kind of come from? discuss the question material that was made What was the 60 s’ fashion? ... sale of jeans 4- Jeans at last became stop growing? high fashion clothing in jeans the 1980 5 -The sale of jeans stopped growing Because the word wide economic situation got worse in the 1990 Post...

Ngày tải lên: 03/07/2014, 19:20

... predictions and write them on the board Work in groups to Prediction check : predict - Turn on the tape times and ask Ss to read the poem to check their predictions Then compare their results with ... to read their answers aloud in class - Give correct answers : If the pollution goes on , the world will end up like a second – hand junk – yard 10 The mother thinks other folk pullet the environment ... make the place more polluted His mother is aware of the danger of pollution His mother thinks she should protect the environment even when she is on holiday - Call on some Ss to read their...

Ngày tải lên: 03/07/2014, 21:20